DataOrb

Elevate Your CX with DataOrb: Insightful, Efficient, and Scalable

DataOrb is a customer engagement intelligence platform that helps businesses improve their customer experience by providing deep insights into customer behavior and preferences. With DataOrb, companies can gain a competitive edge in the market by leveraging AI-powered guidance on skills required to deliver exceptional customer experiences. Our platform enables organizations to monitor brand perception across all channels, safeguard their reputation, and identify areas for improvement. By analyzing agent performance, we help companies boost win rates, reduce friction points, and make informed decisions. DataOrb's AI-powered insights also enable businesses to understand customers' churn risk and develop effective retention strategies. Our platform is designed to be a plug-and-play solution that requires no keywords or model training. We offer a clear line of sight on overall service quality across channels, identifying root causes of resolution rates, customer sentiment, contact center volume, and repeat contacts. With DataOrb, companies can automate the review process, evaluate adherence to customer, business, and compliance-critical metrics, and deliver targeted coaching. Our AI-powered knowledge assistant helps businesses uncover new insights deeply rooted in their customer context. We provide a purpose-built, explainable, and verifiable AI solution that drives revenue-savvy decision making. With DataOrb, companies can optimize self-service, resolve product issues, refine policies, and boost win rates while balancing customer loyalty and operational costs.