MO Studio

Designing intuitive and sustainable customer experiences

MO Studio helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. The company uses human-centered design to modernize and transform customer and employee experiences, ushering clients through some of their messiest challenges by simplifying the chaos. MO Studio's CX strategy and product management services help get to know customers, align decision-makers around a plan to achieve culture transformation and scalable digital solutions. By synthesizing research into insights, defining opportunities for new products, services, and experiences, and translating these gathered insights into design ideas, MO Studio brings new products and services to life. The company manages logistics for implementation and works with clients to establish clear goals and benchmarks, using tools to capture customer feedback and performance data. MO Studio's education and training resources help organizations transform and minimize risk and cost. As a Service-Disabled Veteran-Owned Small Business, the company provides expertise in developing designers into design leaders and improving veteran experiences. By creating medical center leadership buy-in of the patient experience program, minimizing internal complexity across VA stakeholder teams, and offering clarity of available benefits to transitioning service members, MO Studio delivers results-driven solutions.