Leading agencies include Callexcell, Entra Group, Webhelp, Spitup Call Solutions and WEngage. A total of 15 Call Center Services providers in Belgium are ready to help. They serve clients such as Retail, E-commerce, Automotive, Telecom, Fintech, Finance, Fashion, Tech Firm, Ecommerce and Companies. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $57,989, reflecting market rates.
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Found 15 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
WEngage is a European partner in creating the best and authentic customer experiences through various communication channels. With over 30 years of experience, they combine skilled people with powerful customer interaction technology to take customer engagement to the next level. Their multilingual offer optimizes customer connections throughout Europe. The company handles customer interactions from selection to retention, ensuring seamless experiences for customers. WEngage offers a one-stop-shop for customer interaction management, utilizing future-proof tools and providing continuous alignment with current and future needs. By leveraging their expertise, clients can differentiate themselves in competitive markets like the telecom industry and create flawless experiences for online shoppers.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
In2Com provides a comprehensive range of business services, including customer service outsourcing and call center solutions, to help businesses enhance their customer engagement. By leveraging their expertise in multilingual communication channels and powerful customer interaction technology, companies can take their customer experience to the next level. In2Com's tailored project management approach ensures that each client receives a unique solution that meets their specific needs. With a focus on delivering exceptional customer experiences, In2Com partners with businesses across various industries, including retail, e-commerce, automotive, and more.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Exceleads provides a range of services to help businesses thrive. Their social media marketing and email marketing services help companies reach new heights, while their call center services ensure customers receive top-notch support. By outsourcing sales efforts, businesses can focus on growth and expansion. With expertise in lead generation and qualification, Exceleads helps companies make the most of their customer base. From webinars to inbound marketing, Exceleads offers innovative solutions for businesses looking to succeed. By leveraging its expertise, businesses can improve their online presence and drive results.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Entra Group has been a trusted partner for over 50 years, providing high-quality services to help businesses thrive. Their call center and back office solutions enable companies to manage client interactions efficiently. With expertise in various sectors, Entra offers flexible and qualitative solutions for HR needs, including recruitment, training, and talent management. By partnering with Entra, businesses can focus on their core activities while leveraging the company's extensive experience. Entra's services cater to diverse industries, including social entrepreneurship and public administration. The company's commitment to quality and innovation has earned it a reputation as a reliable provider of global solutions.
team of 101 - 250 people
50+ years of industry experience
contact for pricing
contact for pricing
Call-IT is a leading provider of business services and call center solutions. They help companies create better connections with their customers through various communication channels. With over 30 years of experience, they offer a tailored approach to customer interaction management. Their services can benefit clients by providing a flawless and consistent experience, whether shopping in-store or online. By partnering with Call-IT, businesses can differentiate themselves from competitors and build strong relationships with their customers. This is achieved through the use of powerful customer interaction technology and certified processes. Call-IT also has subsidiaries in various European countries, allowing them to offer multilingual support. Their focus on delivering exceptional customer experiences enables clients to increase customer engagement and retention. By leveraging future-proof tools and a team of experienced professionals, Call-IT helps businesses stay ahead of the competition.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
min project budget $1k
salesUp provides specialized business services, including call center services, designed to support sales teams in generating leads and building client relationships. With a focus on personalized approach and script-free conversations, the company enables businesses to increase conversion rates and improve overall efficiency. By outsourcing telephone prospecting tasks, companies can redirect their resources to core activities, such as deal-closing and customer retention. The expertise of salesUp's team of experienced telemarketers ensures tailored solutions that meet each client's unique needs, resulting in enhanced collaboration and growth.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
iKanbi offers a range of business services and call center solutions to help businesses thrive. Their customer contact centers provide unique interactions that create unforgettable moments for clients. By transforming client strategies, externalizing operations, and digitalizing processes, iKanbi helps businesses navigate the complexities of debt recovery, collections, and financial health. Additionally, they facilitate multilingual support and personalized experiences. With a focus on delivering exceptional service, iKanbi empowers companies to maintain their financial well-being while building lasting relationships.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Spitup Call Solutions offers a range of business services and call center solutions designed to help businesses manage their administrative tasks efficiently. The company provides professional telephone answering, email management, and data entry services to clients across various industries. With its team of highly skilled and experienced administrators, Spitup Call Solutions helps businesses streamline their operations, improve customer service, and increase productivity. By outsourcing administrative tasks to Spitup Call Solutions, businesses can focus on their core activities and reduce the burden of managing day-to-day operations. The company's services are tailored to meet the specific needs of its clients, providing customized solutions that cater to their unique requirements. Whether it's handling customer inquiries, managing schedules, or processing transactions, Spitup Call Solutions is dedicated to delivering exceptional administrative support to businesses.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Callexcell revolutionizes BPO and Contact Center Services with innovative, multichannel solutions for large and medium companies. By empowering seamless customer journeys, they enhance customer satisfaction through comprehensive support across multiple communication channels. The company's dedication to optimizing the entire customer journey maximizes satisfaction and loyalty with personalized, efficient interactions. This approach elevates customer engagement, strengthening relationships and brand loyalty. With a focus on crafting engaging and authentic responses, Callexcell transforms customer experiences through expert message handling, chat message support services, and digital outbound campaigns. Their tailored task execution creates accurate and personalized outcomes, minimizing errors and maximizing efficiency.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Comnexio offers a range of business services and call center solutions to help organizations optimize their customer service. With its expertise in operations and technology, Comnexio provides high-quality service resulting in an elevated client satisfaction rate of 8.7/10. The company focuses on delivering results through its omnicanal availability and commitment. By leveraging the Genesys Cloud system, Comnexio has further enhanced its operational excellence and technological capabilities. This forward-thinking approach enables Comnexio to provide innovative solutions for businesses. From call center services to business operations support, Comnexio's team of experts delivers tailored solutions to meet client needs.
team of 26 - 50 people
6 years of industry experience
contact for pricing
contact for pricing
IPG creates authentic customer experiences across Europe through a vast array of communication channels, combining happy, experienced and skilled people with powerful customer interaction technology and certified processes. This allows businesses to take their customer engagement to the next level. IPG's services include business services, PR services, call center services, which can benefit clients by providing flawless and consistent experiences, whether they are shopping in-store or online. With a focus on customer selection to retention, IPG offers a one-stop-shop for customer interaction management in Europe. The company has ample experience in various industries such as automotive and e-commerce, and knows their specific challenges. IPG's goal is to be the experienced ambassador for your brand, providing expertise and continuous alignment with current and future needs. By doing so, businesses can put their customers first and achieve better connections.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
WayWeb is a digital marketing agency specializing in developing online projects using innovative tools. They help businesses create customized digital strategies to achieve their objectives and manage resources effectively. The agency accelerates businesses through various activities, including social media, marketing automation, and more. With expertise in inbound marketing, WayWeb helps clients build strong relationships with customers and increase sales. By leveraging AI technologies, the company provides tailored solutions for businesses of all sizes.
team of 2 - 10 people
10+ years of industry experience
rate $100 - $150 / hr
min project budget $10k
Yello C.V. provides a range of business services to clients across Belgium, including customer service outsourcing, email marketing, event marketing, call center services, and sales outsourcing. By leveraging their team of 15 experienced professionals, businesses can benefit from enhanced communication, increased efficiency, and improved client relationships. Yello's personalized approach ensures that each client receives tailored support, allowing them to focus on their core activities. With expertise spanning various industries, including economic sectors, Yello C.V. helps organizations achieve their goals through effective telemarketing solutions.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Actiphone offers high-quality business services and call center solutions to help companies streamline their communication processes. With over 25 years of experience, they provide expert support for diverse industries, including healthcare, retail, and more. Their team of professionals ensures timely and efficient response to customer inquiries, allowing businesses to focus on growth and development. Actiphone's services enable companies to enhance their brand reputation, improve customer satisfaction, and increase productivity. By leveraging cutting-edge technology and a tailored approach, they help businesses achieve their goals and thrive in an ever-evolving market.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency landscape in Belgium has seen consistent growth, driven by a robust digital transformation across industries. Belgian agencies specialize in areas such as digital marketing, web development, UX/UI design, and strategic consulting. Brussels, Antwerp, Ghent, and Liège have emerged as key hubs, hosting numerous digital agencies that serve both local and international clients.
Belgium's digital marketing spend reached approximately €1.5 billion in 2022, reflecting a steady annual growth rate of around 7% compared to previous years. According to a recent study by Statista, nearly 80% of Belgian businesses increased their digital budgets following the COVID-19 pandemic. Furthermore, as of 2023, Belgium has recorded over 650 active digital agencies, most employing between 10 to 50 people. The trend towards data-driven marketing and personalized customer experiences has pushed more than 65% of agencies to invest significantly in analytics, artificial intelligence, and automation technologies.
Despite steady growth, Belgian digital agencies face significant challenges, notably talent scarcity and rising competition. According to Agoria, Belgium's technology federation, the ICT sector currently experiences a talent gap exceeding 10,000 professionals, making recruitment challenging for digital agencies.
However, these challenges present significant opportunities. Agencies that successfully invest in employee training programs, remote work flexibility, and international collaborations gain competitive advantages. Additionally, the Belgian government's increased support for digital innovation, including grants for SMEs investing in digitization, offers further growth potential. Opportunities also exist in specialized areas such as sustainability-focused digital solutions and multilingual digital marketing, reflecting Belgium’s diverse linguistic and cultural landscape.
In conclusion, Belgium's digital agency industry is robust and evolving, driven by increased digital investments, technological innovations, and supportive governmental policies, despite ongoing talent acquisition challenges.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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