Leading agencies include ARTELCO, I 24 Connect, Webhelp, Orange Jordan and CsMena. A total of 8 Call Center Services providers in Jordan are ready to help. They serve clients such as Fintech, Fashion, Tech Firm, Ecommerce, Healthcare, E-commerce, Businesses, Restaurants, Hospitality and Manufacturers.
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Found 8 matching agencies
Orange Jordan provides a wide range of services to help individuals and businesses thrive in the digital age. With expertise in Business Services and Call Center Services, they offer innovative solutions for companies looking to boost their productivity and customer satisfaction. By utilizing their cutting-edge technology, clients can enhance their online presence, improve communication, and drive business growth. Orange Jordan's services are designed to cater to various industries, including those related to telecommunications, finance, and entertainment. The company's commitment to delivering exceptional customer experience and support sets them apart from competitors. With a strong focus on innovation and quality, Orange Jordan is well-positioned to help businesses succeed in the rapidly evolving digital landscape.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Artelco is a leading provider of Business Services, Customer Service Outsourcing, and Call Center Services. By partnering with Artelco, clients can improve their customer experience journey through efficient and effective solutions. Their services enable businesses to focus on growth while maintaining high-quality customer interactions. With a strong foundation in automation, cybersecurity, and unified communications, Artelco helps clients streamline their operations and enhance their overall competitiveness. Whether it's through Robotic Process Automation or Low Current Solutions, Artelco's expertise ensures that clients receive tailored solutions that meet their unique needs.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
CsMena is a leading provider of communication management services and solutions in Jordan. The company offers business process outsourcing and call center outsourcing services to clients in the Gulf Countries, Middle East, and Europe. With a focus on delivering exceptional service, CsMena has established itself as a trusted partner for startups, small-sized, medium-sized, and large-sized businesses in various industries, including e-commerce, healthcare, telecommunications, and hospitality. The company's team of professionals provides support through different communication channels, ensuring timely responses, expert knowledge, and multilingual agents. By outsourcing to CsMena, clients can free up working capital, increase revenue, and improve customer loyalty.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
IconiCS Group is a leading provider of business process outsourcing (BPO) services, specializing in customer service, chat support, call center management solutions, and content moderation. Founded in 2021, the company has established itself as a pioneer in the Middle East's BPO industry. IconiCS Group's mission is to redefine outsourcing services with innovation, excellence, and unwavering commitment to clients. By offering a comprehensive range of services, including web & software development, mobile app development, e-commerce development, AI development, and business services, IconiCS Group helps businesses streamline their operations and improve customer satisfaction. The company's expertise in contact management solutions (CMS) enables clients to focus on core activities while leveraging the benefits of outsourced support. With a strong focus on customer care, IconiCS Group provides chat support, call center, and content moderation services tailored to meet the unique needs of restaurants and other industries. By partnering with IconiCS Group, businesses can enhance their competitiveness, reduce costs, and improve overall performance.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
I 24 Connect is a leading provider of cloud unified communications, corporate telecom solutions, and customer service outsourcing. The company offers various services to help businesses select the best providers, review services, and manage costs. Their expertise in the telecom sector enables them to provide comprehensive solutions. By understanding customer pains, gains, and jobs to be accomplished, I 24 Connect designs services that get things done. They offer professional contact center services, back office services, inside sales channel management, and tele-sales campaigns. This allows businesses to enhance their customer experience and drive sales growth. With a focus on technology, infrastructure, and customer satisfaction, I 24 Connect helps companies achieve their goals.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Jordan SME provides a range of digital services to help businesses grow and thrive in the modern market. With expertise in web design, digital marketing, and software development, Jordan SME helps companies adapt to the latest digital trends. Their team of experts combines knowledge and skills to create exceptional designs and services that drive results. From modern branding to social media management, Jordan SME offers a comprehensive suite of services that cater to small and medium-sized businesses and manufacturers.
team of 2 - 10 people
4 years of industry experience
rate $100 - $150 / hr
min project budget $5k
Nova Call Centers offers comprehensive business processes outsourcing firm that aids businesses in boosting productivity and reducing expenses. They provide full multi-channel customer service and contact center management solution, HR & benefits and payroll management, e-commerce catalogs editing and optimization of product pages, work with various sources to increase sales by providing qualified leads, promotion of ideas branding and work with appeals. Nova Call Centers is committed to providing hyper-contemporary solutions as set by the state of the art and strives to foster a culture of excellence and collaboration. They understand the value and significance of time and prioritize using it efficiently to get things done right the first time.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyJordan has witnessed notable growth in its digital agency sector, mirroring global trends driven by rising internet penetration, smartphone usage, and digital transformation initiatives across the region. The expansion of digital marketing, web development, social media management, and e-commerce solutions has fueled demand, positioning Jordan as an emerging hub for digital services in the Middle East.
According to the Telecommunications Regulatory Commission of Jordan, internet penetration reached approximately 90% by the end of 2022, facilitating increased digital adoption among businesses and consumers. Furthermore, social media penetration is high, with approximately 81% of Jordanians actively using platforms such as Facebook, Instagram, and LinkedIn, according to DataReportal 2022.
Recent studies indicate that Jordanian businesses have increasingly prioritized digital marketing expenditures, resulting in an estimated annual growth rate of around 12% within the digital agency sector over the last three years. This growth is primarily driven by SMEs recognizing digital presence as crucial for competitiveness and market expansion.
Despite steady growth, Jordanian digital agencies face several challenges:
Conversely, opportunities exist within sectors like fintech, e-commerce, and mobile app development. Government initiatives, such as Jordan's National Digital Transformation Strategy (2021-2025), also present substantial avenues for agencies to contribute expertise in digital solutions. Continued investment in digital literacy and infrastructure will further enhance the sector, potentially positioning Jordan as a regional leader in digital innovation and entrepreneurship.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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