Leading agencies include Telkom Kenya, Adept Technologies Ltd, KenCall, Ideon Limited and Horizon Contact Centers Ltd. A total of 16 Call Center Services providers in Kenya are ready to help. They serve clients such as Businesses, IT and Technology, Various industries, Lenders, E-commerce, Small Business, Large Business, Various sectors, Medium Business and Fintech companies. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $2,000, reflecting market rates.
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Found 16 matching agencies
Telkom Kenya provides a range of services, including Business Services and Call Center Services, designed to empower businesses and individuals. With its extensive network and cutting-edge technologies, Telkom Kenya offers innovative solutions for data management and communication. Its services enable clients to stay connected, productive, and competitive in the market. Whether it's setting up a business or managing daily operations, Telkom Kenya provides reliable and efficient support. By leveraging its expertise and resources, clients can focus on growth and development. With Telkom Kenya, businesses and individuals can enjoy seamless communication, data management, and innovation.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Dial Me Now Online Pvt. Ltd. provides Business Services and Call Center Services, empowering businesses to reach their target audience effectively. With their services, businesses can improve customer engagement, increase sales, and enhance overall operational efficiency. By leveraging Dial Me Now's solutions, companies can tap into a vast pool of local businesses, making it easier for them to find what they need. Whether you're looking for a reliable call center or business directory service, Dial Me Now Online Pvt. Ltd. has got you covered.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
TeleSky Limited provides unmatched call center services that deliver exceptional customer experiences. By creating stronger and deeper relationships with customers, TeleSky helps businesses increase loyalty and drive up lifetime value of each customer. The company's social media marketing services also enable brands to create captivating and amazing customer experiences at scale. With a focus on customer experience (CX), TeleSky sets apart from the rest in today's competitive world. The company's business process outsourcing (BPO) services provide businesses with consistent care, saving costs and increasing customer satisfaction. By leveraging deep customer insights, TeleSky discovers new ways to reduce customer effort, enhance experiences, and build long-term loyalty with brands.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
Accurate Africa eServices Ltd provides a range of business services, graphic design, market research, and call center services to clients across the African continent. By leveraging their expertise in these areas, companies can enhance their operations, increase efficiency, and gain a competitive edge. Accurate Africa eServices Ltd's business services enable businesses to streamline processes, reduce costs, and improve productivity. Their graphic design capabilities help clients create visually appealing branding and marketing materials. Market research services provide valuable insights into consumer behavior and market trends, informing data-driven decision-making. Call center services ensure that customers receive prompt and professional support, enhancing the overall customer experience.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Dynamic Systems is a leading IT company in Kenya that offers a range of innovative services to help businesses thrive. With expertise in web and software development, cybersecurity, and business services, the company provides tailored solutions to meet clients' unique needs. By leveraging cutting-edge technologies such as UI/UX design and call center services, Dynamic Systems enables businesses to streamline operations, improve customer engagement, and drive revenue growth. The company's commitment to delivering exceptional results has earned it a reputation as a trusted IT partner for Kenyan businesses. From concept to launch, Dynamic Systems provides end-to-end support to ensure seamless implementation of its services.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
VoicesAfrica provides innovative market research solutions to businesses, enabling them to make informed decisions in a rapidly changing African landscape. With expertise in online research and call center services, VoicesAfrica helps clients tap into the vast potential of the African market. By leveraging cutting-edge technologies and methodologies, VoicesAfrica delivers actionable insights that drive growth and success. From business services to market research and call center services, VoicesAfrica's comprehensive solutions cater to diverse client needs. Whether you're a businesses looking to expand your reach or a researcher seeking valuable insights, VoicesAfrica's expertise is unmatched. By partnering with VoicesAfrica, clients can gain a deeper understanding of the African market, identify new opportunities, and stay ahead of the competition. With years of experience and a proven track record, VoicesAfrica is the trusted partner for businesses and researchers alike.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Horizon Contact Centers Ltd specializes in providing top-notch business services and call center solutions to help businesses thrive. Their team of experts offers a range of services, including call center services, designed to improve customer experience and drive revenue growth. By leveraging their expertise, companies can boost efficiency, reduce costs, and gain a competitive edge in the market. Horizon Contact Centers Ltd's services benefit clients by enhancing customer engagement, improving sales performance, and increasing overall business success. With years of experience in the industry, they have established themselves as a trusted partner for businesses seeking reliable call center solutions.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Adept Technologies Ltd offers a wide range of digital solutions to help businesses succeed. Their services include Big Data & BI, AI Development, Business Services, Customer Service Outsourcing, and Call Center Services. By leveraging human expertise, they empower exceptional AI and Machine Learning models, enabling organizations to gain economic moat, improve customer experience, bring products to market faster, and access a pool of qualified data annotators. Adept's Contact Center Service provides cost reduction, improved customer satisfaction, regulatory compliance, data-driven insights, and increased revenue through enhanced sales and lead generation.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
KenCall provides a comprehensive range of business services, including social media marketing and market research to help businesses succeed. Their call center services offer improved customer experience and increased efficiency. With KenCall, clients can benefit from enhanced communication channels and data-driven insights. By leveraging their expertise in call center solutions and social media marketing, businesses can stay ahead of the competition and achieve their goals. KenCall's team of experts has years of experience in delivering high-quality services that drive results. Their focus on customer satisfaction ensures a positive impact on clients' bottom line. Whether it's increasing online presence or improving customer engagement, KenCall is equipped to provide tailored solutions. By partnering with KenCall, businesses can unlock new opportunities and achieve success.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Idea, plan, and implement business operations across various industries. Ideon Limited provides comprehensive services to help businesses expand and optimize their operations. Their debt outsourcing services help manage and collect outstanding debts efficiently and effectively. The company's finance and accounting functions drive high performance in the organization. Ideon follows a strict code of ethics, confidentiality, and practice standards in delivering services. Payroll is the backbone of employee relations, ensuring timely, accurate, and compliant payment processes. The company offers end-to-end business enabling services that help businesses optimize operations. Their contact center services use advanced technology to improve customer experience.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
This trusted ICT partner helps businesses in East Africa increase efficiency, productivity, and customer satisfaction. Their services include call centre solutions, enterprise telecoms, enterprise messaging, and data collection. Intelligent video analytics software detects surveillance situations, while multilingual call centres ensure effective communication. By leveraging these services, clients can reduce costs and improve their overall business performance.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
As a global leader in information technology enabled services, Techno Brain BPO-ITES delivers robust Business Services and Process Automation Solutions to clients worldwide. With offices in Naples and St Augustine, Florida, and a state-of-the-art facility in Nairobi, Kenya, the company provides Call Center, Collections, and Revenue Management services. This allows businesses to tap into the growing economic sectors of Africa, leveraging English-speaking talent pools and youthful skills development. Techno Brain BPO-ITES excels in Robotic Process Automation, Customer Service Outsourcing, Sales Outsourcing, and ITES solutions, providing clients with scalable, reliable, and professional services that meet their unique needs.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Emez JIT Solutions provides high-quality software development, business services, and call center solutions to businesses. These services enable companies to streamline operations, improve customer experience, and increase efficiency. With expertise in software development, Emez JIT Solutions helps businesses create customized solutions that meet their specific needs. Their business services provide valuable insights into market trends, helping clients make informed decisions. On the other hand, their call center services ensure timely and effective communication with customers, leading to increased satisfaction. By partnering with Emez JIT Solutions, businesses can achieve significant growth and success.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Cidax Integrated Systems specializes in crafting bespoke and off-the-shelf solutions to meet specific business needs. Their tailored integrated solutions aim to enhance productivity, drive profitability, and optimize operations for success. The company offers a range of innovative and efficient services, including mobile app development, cloud consulting, business services, web design (UI/UX), digital strategy development, and call center services. By leveraging advanced data analytics solutions, clients can unlock valuable insights and make informed decisions. Cidax Integrated Systems' expert IT consultancy services also optimize technological infrastructure for accelerated growth and efficiency. With a wealth of industry experience, they help businesses in various sectors achieve rapid deployment and instant optimization.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Outsourcing Kenya Limited provides high-quality business services and call center solutions to clients across the globe. By partnering with this company, businesses can benefit from increased efficiency, improved customer satisfaction, and reduced costs. The company's team of experts offers tailored solutions to meet the unique needs of each client. With years of experience in outsourcing, they have developed a strong reputation for delivering exceptional results. Their services include business process outsourcing, call center management, and more. By leveraging Outsourcing Kenya Limited's expertise, businesses can focus on their core operations while ensuring that customer service is always top-notch.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Q Lab Digital Marketers is a data-driven digital marketing company that provides a wide range of services to help businesses succeed online. With expertise in business services, design, and digital marketing, they offer tailored strategies and ongoing marketing deliverables to improve web traffic, SEO presence, and marketing ROIs. Their services include branding, graphic design, video production, logo design, print design, product design, packaging design, content marketing, pay per click, social media marketing, email marketing, PR services, conversion optimization, market research, mobile & app marketing, event marketing, media planning & buying, direct marketing, and call center services. By leveraging digital strategies and tools like SEO, social media optimization, and Google Analytics, Q Lab Digital Marketers helps businesses create a strong online presence and drive traffic to their websites.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyKenya's digital agency landscape has experienced significant growth, driven by increased internet penetration, mobile technology adoption, and rising demand for digital marketing solutions. Nairobi, the country's capital, has emerged as a regional hub hosting numerous local and international digital agencies that offer services ranging from social media management and digital advertising to website development and analytics.
According to DataReportal's Digital 2023 Kenya report, Kenya had approximately 17.86 million internet users as of January 2023, translating to an internet penetration rate of about 32.7%. Social media usage has also skyrocketed, with 10.55 million active social media users, making it a key channel for digital marketing campaigns. The smartphone penetration rate, estimated at around 60%, further amplifies digital engagement opportunities.
Moreover, businesses are increasingly allocating more budget to digital marketing, with sectors like financial services, retail, FMCG, and telecommunications leading the charge.
Despite the growth, digital agencies in Kenya face several challenges, including:
Nevertheless, these challenges present distinct opportunities for agencies. Growing mobile penetration and increasing digital literacy create avenues for innovative mobile-first campaigns. Additionally, government initiatives such as the Kenya Digital Economy Blueprint aim to bolster digital infrastructure, fostering an improved environment for digital agency operations. The expanding e-commerce sector, projected by Statista to reach revenues of over $3 billion by 2027, also signals promising growth for agencies adept at digital strategy and execution.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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