Leading agencies include EOL Center, Marketing Call Center, Webhelp, Fusion CX and WEngage. A total of 11 Call Center Services providers in Morocco are ready to help. They serve clients such as IT, B2C, B2B, B-to-C, B-to-B, Fintech, Fashion, Tech Firm, Ecommerce and Mid-market.
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Found 11 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
WEngage is a European partner in creating the best and authentic customer experiences through various communication channels. With over 30 years of experience, they combine skilled people with powerful customer interaction technology to take customer engagement to the next level. Their multilingual offer optimizes customer connections throughout Europe. The company handles customer interactions from selection to retention, ensuring seamless experiences for customers. WEngage offers a one-stop-shop for customer interaction management, utilizing future-proof tools and providing continuous alignment with current and future needs. By leveraging their expertise, clients can differentiate themselves in competitive markets like the telecom industry and create flawless experiences for online shoppers.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Groupe Outsourcia is a mid-market leader that specializes in delivering exceptional client experience. They offer business services, marketing strategy, market research, and call center services to help clients improve their relationship with their customers. With a focus on customer-centric approach, they provide flexible solutions such as omnichannel experience, personalized service, and efficient problem-solving. Their team is dedicated to listening to clients' needs and developing unique experiences that exceed expectations.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Newco Communications provides high-quality customer service and business process outsourcing solutions to various industries. The company's expertise includes technical and administrative support, welcome and retention calls, cross-and upsell, order handling, dispute management, contract management, and customer service back-office services. With a focus on operational excellence, Newco delivers exceptional customer experiences while ensuring data security and compliance with regulatory standards.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Marketing Call Center specializes in providing outsourced customer service and sales solutions to businesses. Their services include call center management, big data and BI consulting, cloud consulting, and more. By partnering with MCC, clients can gain a competitive edge, improve customer satisfaction, and increase revenue. The company's experts provide value-added services such as telephone marketing, activity management, and back-office missions. With MCC, businesses can focus on their core operations while leveraging the expertise of experienced professionals.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Right Place Call Morocco provides high-quality call center services to businesses, helping them achieve significant revenue growth and improved customer satisfaction. With expertise in the field since 2001, they offer tailored solutions in business services and call center services, enabling companies to expand their reach and maximize returns on investments. Their team of experienced professionals utilizes innovative tools and collaborative CRM systems to deliver exceptional client experiences. By partnering with Right Place Call Morocco, businesses can enhance their customer engagement, boost sales, and establish a strong online presence.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Offshore Valley is a premier centre of relation client, offering a range of services to help businesses thrive. By externalising their customer service operations, companies can focus on their core business while benefiting from Offshore Valley's expertise. The company provides web & software development, business services, marketing strategy, and call center services, all designed to drive efficiency and innovation. With its centre of formation specialised in IT and customer relations, Offshore Valley helps clients master the art of call centre management. By leveraging Offshore Valley's services, businesses can increase their productivity, reduce costs, and improve their overall customer experience.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Tingis Group is a leading provider of business services, offering tailored solutions to enhance customer experience and drive growth. With expertise in marketing strategy and call center services, the company helps clients improve their operational efficiency, increase productivity, and boost revenue. By leveraging its cutting-edge technologies, Tingis Group enables businesses to stay ahead of the competition and achieve their goals. The company's innovative approach has earned it a reputation as a trusted partner for organizations seeking to transform their operations.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
EOL Center offers a comprehensive range of services to help businesses thrive in today's competitive market. Their business services, marketing strategy, and call center services are designed to provide a seamless customer experience and drive long-term success. By leveraging their expertise, companies can improve efficiency, enhance customer satisfaction, and gain a competitive edge in the industry.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
BennsMarketingSolutions is a strategic marketing and development company that helps businesses grow their revenue and profitability. By developing effective marketing and commercial strategies, the company aids in strengthening its clients' brand image and customer loyalty. This expertise is beneficial for companies of all sizes, from large enterprises to small and medium-sized businesses, across various industries such as B-to-B and B-to-C. The company's call center services enable businesses to expand their operations nationally and internationally. BennsMarketingSolutions provides a range of services, including brand study and client satisfaction analysis, sales force training, website auditing, and tailored solutions to meet specific business needs. These services contribute to the success of clients by improving their online presence and customer engagement.
team of 2 - 10 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyMorocco's digital agency industry has experienced significant growth as businesses increasingly move online and digital transformation becomes essential. The market, driven by rising internet penetration and smartphone adoption, is witnessing an influx of both local startups and international agencies offering diverse digital services such as web development, digital marketing, social media management, and e-commerce solutions.
Key trends include increased investment in digital advertising, rising interest in influencer marketing, and growing awareness among SMEs about the importance of digital presence.
Despite promising growth, digital agencies in Morocco face challenges such as limited digital literacy among small businesses, difficulties in talent retention due to competitive salaries offered abroad, and varying quality standards. Additionally, there is still relatively low trust among local companies regarding the efficiency and ROI of digital marketing campaigns compared to traditional media.
However, opportunities remain significant. The Moroccan government's "Digital Morocco 2025" strategy promotes digital transformation nationwide, providing substantial support to technology and digital sectors. Moreover, the increasing demand for localized digital content and the rise of e-commerce platforms represent promising growth areas for digital agencies. By addressing these challenges and leveraging existing opportunities, digital agencies in Morocco can position themselves effectively within a rapidly evolving digital ecosystem.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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