Leading agencies include JK Development GmbH, Tip Tel Services, Webhelp, Teleactis Telepro SA and MS Direct AG. A total of 15 Call Center Services providers in Switzerland are ready to help. They serve clients such as Fashion, E-commerce, Businesses, Small and Medium-sized Enterprises, IT, Retail, Médias, Fintech, Startups and ECommerce. Local internet speeds average 220 Mbps, supporting fast development and collaboration. Average local salaries are around $84,144, reflecting market rates.
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Found 15 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
MS Direct AG offers a range of services to support the growth of online businesses. Their e-commerce development services enable companies to create scalable and efficient online stores, while their business services provide valuable expertise in areas such as customer service outsourcing and direct marketing. The company's customer service outsourcing services help businesses manage their customer interactions effectively, ensuring high levels of satisfaction and loyalty. MS Direct AG's direct marketing services enable companies to reach a wider audience and promote their products or services more effectively. Additionally, the company provides call center services to handle customer inquiries and provide support. By partnering with MS Direct AG, businesses can benefit from access to a team of experienced professionals who can help them navigate the complex world of e-commerce and logistics.
team of 101 - 250 people
40+ years of industry experience
contact for pricing
contact for pricing
JK Development is a reliable partner for businesses seeking to expand their customer base and increase revenue. With expertise in telemarketing, helpdesk services, and market analysis, they provide tailored solutions to meet the unique needs of each client. By leveraging their knowledge and experience, companies can establish strong relationships with potential customers and drive growth through targeted marketing campaigns. JK Development's team of professionals is dedicated to delivering exceptional results and providing ongoing support to ensure the success of their clients.
team of 26 - 50 people
4 years of industry experience
contact for pricing
contact for pricing
Netmaster (Switzerland) AG is a leading provider of outsourcing services, helping businesses achieve success through efficient and effective solutions. By leveraging the expertise of specialized professionals, companies can enhance their quality, productivity, and market position while minimizing risks. With years of experience in outsourcing, Netmaster (Switzerland) AG offers customized solutions to meet individual business needs.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Callpoint AG provides Swiss call center services tailored to enhance customer experience, improve sales outcomes, and increase operational efficiency. Their services include customer service outsourcing, call center services, and sales outsourcing, allowing businesses to focus on their core activities while leveraging the expertise of a dedicated team. With a strong presence in Basel, Fribourg, and Zurich, Callpoint AG offers personalized support to clients across various industries, including those requiring specialized services like telemarketing. By partnering with Callpoint AG, businesses can capitalize on the benefits of a professional call center, including higher service quality, enhanced customer satisfaction, and increased productivity.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
BESTVISION GROUP offers a comprehensive suite of banking solutions to facilitate business growth from small to mid-scale and global scale. Their innovative software and services help financial institutions streamline their financial processes, track expenses, manage cash flow, and more. With a user-friendly interface and scalability, BESTVISION GROUP provides tailored solutions that significantly improve bottom lines. By providing modular and customized banking solutions, they cater to businesses of all sizes. This enables them to achieve goals with advanced IT banking solutions and services.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
As a leading provider of contact center services, TELAG AG has been dedicated to helping businesses strengthen their customer relationships since 1959. With over 60 years of experience in innovative services, the company offers tailored solutions for small and medium-sized enterprises, as well as international corporations. Their expert team ensures seamless communication channels and fosters long-lasting customer satisfaction. By leveraging cutting-edge technologies, TELAG AG supports businesses in achieving new levels of dialogue with their customers, thereby enhancing their customer retention rates. The company's comprehensive range of services includes e-commerce development, business services, customer service outsourcing, call center services, healthcare solutions, and more. With its strong focus on quality and flexibility, TELAG AG empowers companies to succeed in today's competitive market.
team of 101 - 250 people
60+ years of industry experience
contact for pricing
contact for pricing
Digicall offers comprehensive business services, customer service outsourcing, and call center solutions. These services enable companies to streamline their operations, improve communication with clients, and boost productivity. With expertise in handling phone calls, managing schedules, and transferring calls to relevant teams, Digicall helps businesses enhance customer satisfaction and reduce costs.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
Teleactis Telepro SA is a leading provider of innovative and professional call center services. The company offers customized solutions to help businesses develop their client portfolios, increase sales, and improve overall customer satisfaction. With expertise in lead generation and telecommunications, Teleactis provides comprehensive services that cater to a wide range of industries. Their team of experts is dedicated to delivering exceptional results, ensuring a seamless experience for clients. By partnering with Teleactis, businesses can benefit from increased revenue growth, improved customer relationships, and enhanced operational efficiency. The company's solutions are designed to optimize new opportunities, streamline processes, and provide unparalleled support.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $10k
Snubes provides a comprehensive outsourcing platform for businesses seeking to optimize their customer service operations. By leveraging AI-powered features and expert management services, clients can enjoy improved call quality monitoring, streamlined provider selection, and optimized project success rates. With Snubes' platform, companies can find the perfect match for their needs, whether it's inbound or outbound outsourcing, back-office support, or global expansion. By partnering with Snubes, businesses can benefit from increased efficiency, reduced costs, and enhanced customer satisfaction.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Forcontact improves customer experience for international companies through multi-lingual and multi-channel contact centers, offering effective and efficient customer service, technical support, outsourcing of non-core business processes, and community management. With expertise in e-commerce, fashion, luxury goods, automotive, electronics, IT, and financial services, Forcontact provides personalized experiences that drive brand value. By leveraging cutting-edge technologies and multilingual qualified personnel, Forcontact optimizes customer experience and boosts results.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
European Virtual Assistant provides a wide range of services to support businesses in achieving their goals. With expertise in business services, admin services, and customer service outsourcing, European Virtual Assistant helps companies streamline operations, improve productivity, and enhance customer satisfaction. The company's digital marketing services, including search engine optimization (SEO) and social media marketing (SMM), enable businesses to increase online visibility and reach new customers. Additionally, European Virtual Assistant offers web design (UI/UX) and email marketing solutions to help businesses create engaging online presence. By leveraging the latest technologies such as digital strategy development, market research, event marketing, and call center services, European Virtual Assistant empowers businesses to make informed decisions and drive growth. Whether you need help with administrative tasks or require assistance with online marketing efforts, European Virtual Assistant has got you covered.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Expert telephone support services from Tip Tel Services, a company founded in 1996. We provide personalized support for customers, business partners, and other callers, offering reliable communication solutions for businesses of all sizes. Our team is dedicated to delivering exceptional customer service, including phone call handling, secretarial work, and more. By outsourcing your telephone needs to us, you can free up time to focus on your core competencies, while we take care of the administrative tasks. We offer a range of services tailored to meet your specific needs, from simple phone answering to complex operations management.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Abotel AG provides a range of services to support businesses, from customer service outsourcing to call center services. With over 30 years of experience, the company offers flexible solutions to meet specific needs. By leveraging Abotel's expertise, businesses can streamline operations, improve communication, and enhance customer satisfaction. Services include business services, customer service outsourcing, and call center services, which can benefit clients by increasing efficiency, reducing costs, and improving overall performance.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
Mobiletrade provides dynamic marketing solutions for businesses, including call center services, SMS marketing, and cloud services. Their services are designed to help companies communicate effectively with their customers across multiple channels. With a strong focus on customer support, Mobiletrade offers reliable and efficient solutions for voice and mobile applications. By leveraging their expertise in multimedia voice and mobile solutions, businesses can enhance their brand presence and improve overall performance. Mobiletrade's services cater to various industries, including those in the voice and mobile sectors.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easySwitzerland's digital agency industry has witnessed steady growth, driven by the country's robust economy, technological advancements, and increasing digitalization across various sectors. The industry comprises a diverse ecosystem of agencies specializing in digital marketing, web development, UX/UI design, and digital transformation consulting. Major cities such as Zurich, Geneva, and Basel are hubs for these agencies, fostering innovation and digital expertise.
According to Statista, digital advertising expenditure in Switzerland reached CHF 2.3 billion in 2022, with projections indicating steady growth reaching CHF 2.8 billion by 2026. Mobile advertising and social media marketing have become dominant channels, representing more than 40% of total digital spending.
Moreover, data from the Swiss Association of Communication Agencies (LSA) highlights the industry's resilience, revealing a 12% annual growth in digital agency revenues between 2021 and 2022. The increasing demand for digital transformation initiatives among Swiss businesses significantly contributes to this upward trend.
Despite positive growth, digital agencies in Switzerland face several challenges. The competitive landscape is intense, with numerous small and medium-sized agencies vying for market share. Additionally, recruiting skilled professionals in digital technology and data analytics remains difficult due to talent shortages and high salary expectations.
However, significant opportunities exist within the Swiss market:
Overall, Switzerland's digital agency ecosystem presents robust opportunities for growth, innovation, and specialization, despite competitive pressures and talent acquisition challenges.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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