Leading agencies include Accace Czech Republic, Asistentka CZ (OsobniAsistentka.cz), outsourcingemail, Webhelp and Peritum. A total of 8 Customer Service Outsourcing providers in Czech (Czech Republic) are ready to help. They serve clients such as Fintech, Business Services, SaaS, Retail, EdTech, FinTech, Fashion, Tech Firm, Ecommerce and Healthcare. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $19,650, reflecting market rates.
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Found 8 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Accace Czech Republic provides expert advisory and outsourcing services to help businesses grow and succeed. Their team of professionals offers a range of solutions, including customer service outsourcing and business process management. By leveraging their expertise, clients can improve operational efficiency, enhance customer satisfaction, and reduce costs. With years of experience in the industry, Accace Czech Republic has established itself as a trusted partner for companies seeking high-quality advisory and outsourcing services. Their goal is to provide tailored solutions that meet the unique needs of each client, resulting in improved bottom-line performance. By partnering with Accace Czech Republic, businesses can gain a competitive edge in the market and achieve their goals.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Comdata Czech is a leading provider of business services that transform the way companies operate. With over three decades of experience, they offer innovative solutions in customer service outsourcing, call center services, sales outsourcing, and more. By leveraging cutting-edge technologies such as artificial intelligence, machine learning, and big data, Comdata Czech helps clients streamline their operations, boost efficiency, and achieve exceptional customer experiences.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
min project budget $1k
This company provides business services, customer service outsourcing, and call center services to help businesses grow. By delegating tasks to a team of virtual assistants, clients can free up time for strategic initiatives. The company helps entrepreneurs and business leaders focus on high-impact activities that drive results. With a team of skilled virtual assistants, clients can increase productivity and improve customer satisfaction.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
This company provides remote email support services to businesses of all industries. Their team of skilled specialists offers top-notch technical expertise and personalized attention to clients. With a focus on EdTech, Tech companies, FinTech, SaaS, Health and wellness, and other sectors, they cater to the unique needs of each industry. By outsourcing their customer support needs, businesses can save time and resources while maintaining exceptional service quality.
team of 1 person
3 years of industry experience
contact for pricing
contact for pricing
Peritum provides expert accounting and audit services to help businesses succeed. The company specializes in bookkeeping, financial statement preparation, tax return preparation, payroll accounting, and more. With its experienced team, Peritum helps clients navigate complex financial regulations and ensures compliance with Czech GAAP and other requirements. By outsourcing accounting and audit tasks, businesses can focus on growth and development, while Peritum handles the financial aspects. The company offers flexible services, including remote access and in-person meetings, to accommodate different client needs. With its cloud-based solutions, clients can access their data anytime, anywhere.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Providing business services, customer service outsourcing, and call center solutions to improve client satisfaction. By leveraging their expertise in customer care and administrative management, Moje Sluchátko s.r.o. helps businesses like healthcare providers, fintech startups, and internet and television service operators streamline their operations. With a focus on individualized attention for each client, they offer services such as call center support, email management, social media communication, data analysis, and more. These tailored solutions enable clients to enhance customer engagement, reduce administrative burdens, and increase overall efficiency.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyDigitální agentury v České republice zaznamenávají v posledních letech výrazný růst, a to díky rostoucí poptávce po online marketingu, vývoji webů a aplikací a digitální transformaci firem. Podle Asociace komunikačních agentur (AKA) dosáhl obrat digitálního marketingu v Česku v roce 2022 přibližně 9,5 miliardy Kč, což představuje meziroční růst o zhruba 15 %.
V Česku nyní působí více než 500 digitálních agentur různé velikosti, přičemž většina z nich se nachází v Praze, Brně a Ostravě. Hlavními službami, které agentury poskytují, jsou:
Trendům vévodí rostoucí zájem o influencer marketing a video obsah, stejně jako zvýšená potřeba datově orientovaných kampaní a automatizace marketingových procesů.
Hlavní výzvou pro české digitální agentury je nedostatek kvalifikovaných odborníků v oblasti IT a digitálního marketingu. Podle studie společnosti Manpower Group z roku 2022 téměř 75 % českých firem bojuje s nedostatkem specializovaných pracovníků v digitálních odvětvích.
Na druhé straně však existují významné příležitosti v oblasti digitalizace malých a středních podniků, které stále častěji vyžadují profesionální digitální služby. Další příležitosti přináší expanze do sousedních zemí a růst poptávky po pokročilých technologiích, jako jsou umělá inteligence nebo virtuální realita.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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