Leading agencies include Platinum BPO Solutions, BOULOU BLUE, vlbpo cx, Fusion CX and Genesis Support Solution LTD. A total of 15 Customer Service Outsourcing providers in Jamaica are ready to help. They serve clients such as Various industries, BPO industry, Retail, Finance, Utilities, Technology, Management, Healthcare, E-commerce and Manufacturing.
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Found 15 matching agencies
VXI Global Solutions Inc. provides world-class customer service solutions to top brands. By leveraging premium talent, custom-built technology, and comprehensive BPO & IT support, businesses can boost customer satisfaction, increase operational efficiency, reduce cost without compromising quality, turn clients into advocates, and provide seamless customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $25k
Startek offers a range of digital customer experience and call center services to help businesses deliver exceptional CX. Their award-winning live agent and automated solutions combine human expertise with cutting-edge technology to provide personalized experiences across voice and digital channels. By leveraging AI and automation, Startek enables companies to elevate their CX with modular solutions designed to grow with their business needs. With a strong focus on customer experience insights, Startek helps businesses unlock their potential and stay ahead of the competition. From strategy design to implementation, Startek's experts work closely with clients to deliver joyful experiences in every step of the customer journey.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Voca CX LLC provides exceptional customer support outsourcing solutions to high-growth companies across various industries. The company offers an array of services centered around customer engagement, product fulfillment, and operational efficiency/savings. With experienced BPO/Call Center Operations Teams, Voca CX LLC delivers excellent customer service to drive customer retention and extract more value from clients. The team is built around agents with 3+ years of customer service experience and a track record for success. To measure customer service success, Service Levels and Customer Satisfaction are essential metrics. Voca CX LLC helps businesses achieve their customer service goals through customized solutions. For new businesses or those seeking a CX support revamp, the company offers free consultations to examine structures and provide guidance.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Vlbpo CX offers comprehensive customer service outsourcing solutions to businesses. The company provides services such as business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to scale efficiently and focus on growth. With scalable omnichannel solutions, Vlbpo CX helps companies like Amazon, Walmart, and others provide exceptional customer experiences. The company's solutions include customer care, technical support, appointment setting, and back-office administrative support. By implementing robust processes and auditing calls/emails/livechats, Vlbpo CX ensures high-quality interactions for clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
NICE Global is a leading provider of business solutions, empowering businesses worldwide through customer-centric outsourcing. With its comprehensive suite of turnkey services, NICE Global enhances customer loyalty, optimizes operational costs, and drives robust revenue growth. The company offers nearshore outsourcing excellence in Jamaica and the Philippines, leveraging a well-educated English-speaking workforce and a vast pool of dedicated professionals. By fostering a vibrant culture and environment, NICE Global ensures delighted customers, consistent satisfaction, and top-tier customer service experience.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
BOULOU BLUE provides quality services to help businesses prosper and grow. Their contact center, located in Jamaica, stands as the face of clients' companies globally. The company aims to satisfy all business needs, from customer acquisition to customer service, without requiring significant investment from clients. By leveraging industry standards, BOULOU BLUE enables companies to focus on core activities while benefiting from efficient outsourcing.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
Globescope BPO offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable companies to reach their targets with ease and results. With thorough project preparation and planning, Globescope BPO helps clients enhance growth and minimize stress. The company's efficient solutions improve response time and quality time, securing satisfaction for both clients and businesses. By providing technical support, customer support, backoffice support, data entry, inbound sales, outbound sales, live chat & email support, Globescope BPO creates continuous value for customers and business associates. The company aims to be the preferred onshore and offshore BPO solutions provider for small to medium-sized businesses, ensuring growth and maintaining each company's positive image.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
Latouche Solutions provides Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing to help businesses build lasting customer relationships. Their team works closely with clients to create customized support solutions that meet their unique needs and technology constraints. This enables businesses to deliver exceptional customer experiences across multiple channels, including phone, text, social media, and email. By adopting an omnichannel approach, Latouche Solutions helps companies stay ahead of the competition and improve customer satisfaction.
team of 26 - 50 people
7 years of industry experience
contact for pricing
contact for pricing
This company strives to provide an extraordinary experience to its clients, customers, and staff. They offer cost-effective services such as message taking, incoming call answering, live chat, customer service outsourcing, and sales outsourcing. Their security features include complete background checks, state-of-the-art firewalls, lockdown USB ports, remote access, VPN, and 24hr onsite security detail. By partnering with Genesis Support Solution LTD, firms can ensure seamless operations and efficient class performance.
team of 101 - 250 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $5k
Platinum BPO Solutions is a leading provider of business services that empower organizations to succeed. With expertise in customer service outsourcing and call center services, clients can tap into a dedicated team of professionals who deliver exceptional results. By outsourcing to Platinum BPO Solutions, businesses can enhance their bottom line while improving customer satisfaction. The company's solutions are designed to streamline operations, reduce costs, and increase productivity. From handling customer inquiries to providing technical support, Platinum BPO Solutions' services are tailored to meet the unique needs of each client. By partnering with a trusted BPO partner like Platinum BPO Solutions, businesses can focus on their core competencies while enjoying the benefits of efficient and effective service delivery.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Tactical Development Solutions Ltd provides exceptional Business Process Outsourcing (BPO) services to clients worldwide. Their customer service team is trained to deliver outstanding results, ensuring clarity on each sale and building long-lasting relationships with clients. With expertise in Call Center Services and Customer Service Outsourcing, the company supports businesses in achieving their goals through streamlined operations and improved response quality. By partnering with Tactical Development Solutions Ltd, clients can enhance their business email management and improve customer satisfaction.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Impetus Solutions Limited helps ambitious businesses streamline their processes with innovative and cost-effective solutions. With a focus on customer service outsourcing, call center services, and business services, the company provides talented workforces and necessary scripting for both inbound and outbound services. By offering flexible scalability and effective supervision, Impetus Solutions Limited enables clients to save valuable time and money while maintaining a motivated team. The company's managed marketplace supports growth and upward mobility, resulting in triumphant success. Impetus Solutions Limited's curated and dynamic workforce augments existing teams, yielding integral results.
team of 2 - 10 people
3 years of industry experience
contact for pricing
contact for pricing
Nucon helps businesses deliver exceptional customer experiences, driving loyalty and revenue growth. By leveraging advanced analytics, omnichannel technology, and global outsourcing, Nucon provides integrated solutions for business services, customer service outsourcing, and call center services. These services enable companies to reduce customer effort, optimize the customer journey, and build strong relationships with customers.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyJamaica's digital agency industry has experienced significant growth over the past decade, driven by increased internet penetration, smartphone adoption, and a rising demand for digital marketing services. Local businesses across sectors like tourism, retail, and finance increasingly rely on digital agencies for solutions in web development, social media management, digital advertising, and content creation.
As of early 2023, Jamaica had approximately 1.63 million internet users, representing a penetration rate of nearly 55% and highlighting the growing digital audience. Social media usage has similarly surged, with platforms such as Facebook, Instagram, and Twitter collectively attracting over 1.3 million active Jamaican users monthly.
The digital advertising market in Jamaica is expected to expand annually at a rate of approximately 7% between 2023 and 2027. Businesses are increasingly allocating higher percentages of their marketing budgets toward digital solutions, creating ample opportunities for local digital agencies to scale their operations.
Despite promising growth, digital agencies in Jamaica face several challenges:
However, significant opportunities exist for agencies to differentiate themselves by specializing in emerging fields such as e-commerce solutions, mobile app development, and data-driven marketing strategies. Additionally, initiatives by the Jamaican government, including efforts to boost digital literacy and improve infrastructure, are expected to further stimulate the growth of the digital agency ecosystem in the coming years.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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