DigitalGenius

Building AI concierges for Ecommerce

DigitalGenius provides a unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy. This enables customer queries to be fully resolved without agent involvement, generating return labels, identifying lost packages, conducting carrier investigations, estimating warehouse shipping times, and processing replacements and refunds. With its top-tier generative AI from OpenAI, DigitalGenius offers personalized experiences for customers, delivering empathetic and highly personalized responses while preventing unintended content. The concierge naturally adapts to fit brand tone of voice, reducing the need for scripting responses to common questions.