Privacy Policy

Last updated: September 12, 2025

Introduction

HeroAgencies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

  • Name and contact information (email address, phone number)
  • Company information and professional details
  • Account credentials and profile information
  • Communication preferences
  • Any information you provide when contacting us or using our services

Automatically Collected Information

We automatically collect certain information about your device and usage:

  • IP address and geographical location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our services
  • Process your requests and communications
  • Improve our website and user experience
  • Send you important updates and notifications
  • Analyze website usage and performance
  • Ensure security and prevent fraud
  • Comply with legal obligations

Third-Party Services

We use trusted third-party services to help us analyze how users interact with our website and improve our services:

Google Analytics

We use Google Analytics to understand how visitors use our website. This service provides us with reports about website traffic, user behavior, and demographics. Google Analytics uses cookies to collect this information.

Learn more: Google Privacy Policy

Microsoft Clarity

We use Microsoft Clarity to better understand how users interact with our website through session recordings and heatmaps. This helps us identify areas for improvement and optimize the user experience.

Learn more: Microsoft Privacy Statement

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Our cookies fall into the following categories:

Necessary Cookies

Essential for basic website functionality, security, and your privacy preferences. These cannot be disabled.

Functional Cookies

Enable enhanced features like language preferences and personalized content.

Analytics Cookies

Help us understand website usage through Google Analytics and Microsoft Clarity to improve our services.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request limitation of processing
  • Withdrawal: Withdraw consent for processing based on consent

International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your data.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: privacy@heroagencies.com

Website: https://heroagencies.com