EvaluAgent

Elevate and differentiate your customer experience

EvaluAgent helps contact centers thrive by providing automated agent improvement and engagement. The platform uses AI-driven conversation intelligence from every interaction to drive automated QA and agent improvement workflows. This enables team leaders and coaches to turn insight into improvement actions, empowering agents to play an active part in their own improvement. EvaluAgent's fully integrated reporting suite and gamification features help minimize risk and log remedial actions with a centralized platform. With this approach, contact centers can deliver highly targeted training and coaching programs that improve both the agent and customer experience.