Fathom

Improving performance through UX and service design

Fathom is a UX and service design agency that helps agencies, businesses, and organisations improve their performance through the use of user experience (UX) and service design. By bringing together business and user insights, Fathom creates customer journey plans, empathy maps, and personas to create exceptional experiences. Their services include app designing, digital strategy development, marketing strategy, and market research. These services benefit clients by providing superior customer and user experiences that drive sales, improve efficiency, and reduce costs. With a focus on universal and accessible human-centred design, Fathom helps leaders understand how they are treating their customers and identify competitive advantages through exceptional experiences.