Instituto Mexicano de Teleservicios

Improving customer experience through innovative solutions

Instituto Mexicano de Teleservicios empowers businesses to enhance their customer experience, aligning with global market trends and corporate strategies. The company's expert consultants analyze and evaluate opportunities to improve customer satisfaction through services like Speech & Text Analytics, Third Party Verifier, Surveys, Mystery Calls, and Quality Consulting. By promoting industry best practices in competitiveness, sustainability, and results-driven approaches, Instituto Mexicano de Teleservicios helps organizations interact with clients more effectively. The company's global CIC model ensures professionalization by guaranteeing operational excellence and competitiveness. Through research and analysis of market trends and sector challenges, Instituto Mexicano de Teleservicios provides specialized studies tailored to individual organization needs, facilitating strategic decision-making. By developing skills through accelerated learning methodologies, the company fosters talent growth in customer experience areas, promoting active participation, belonging, and networking.