Material

Transforming customer experiences through deep human insights and design

Material is a global customer experience transformation company that creates high-value, personalized customer experiences. They leverage behavioral science, predictive analytics, and modern technology to drive growth. Their proprietary approach combines design-research fueled innovation with data-driven optimization. Material views customer experience as a holistic ecosystem that accounts for the interconnectedness of people's lives. This systems thinking approach deepens personal engagement while driving key outcomes at the company level. Material partners with best-in-class technology companies to build products and services that transform business and drive engagement. By combining expertise in branding, product design, marketing strategy, and market research, Material helps clients grow through enhanced customer experiences.