SentiSum

AI Insights & Automations for Support Teams

SentiSum empowers support teams with AI-driven insights, automating analysis and tagging of customer conversations. This simplifies CX decision-making, enabling confident choices. With real-time analysis, teams can prioritize, route, and escalate queries based on sentiment, urgency, and contact reason. SentiSum's platform provides valuable insights into NPS, CSAT, and sentiment, freeing agents to focus on customers. The AI-driven technology offers automated, consistent tagging at scale, making it easy to discover true drivers of customer experience metrics.