The Jill Raff Group

Transforming Transactions Into Interactions

The Jill Raff Group provides business services to help companies create a human-centered workplace and improve customer experience. Their Inside-Out Framework helps organizations develop real human relationships with care and empathy, resulting in an outstanding employee experience that leads to excellent customer service. By adopting this approach, businesses can increase employee retention, improve customer satisfaction, and ultimately drive growth. The group's proprietary process involves assessing the employee journey and creating a culture of connection through data-driven measures of success. This enables companies to restore confidence in their business and succeed in a post-pandemic world.