Leading agencies include Webhelp, 118811 Die Nummer GmbH, ARES Customer Care Solutions GmbH, AxFina Holding and Jota Business Services Gmbh. A total of 11 Call Center Services providers in Austria are ready to help. They serve clients such as Gewerbe, Fintech, Fashion, Austria, Tech Firm, Industrie, Ecommerce, Finanzbranche, Dienstleistungen and Business Services. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $54,508, reflecting market rates.
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Found 11 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Call us Assistance International GmbH offers a range of services designed to meet the unique needs of businesses and organizations worldwide. Their assistance and damage management services help ensure that clients can focus on their core operations, knowing that they have a trusted partner to handle any challenges that may arise. The company's call center services provide 24/7 support for customers, ensuring that their concerns are addressed promptly and efficiently. With over 30 years of experience serving national and international clients across various industries, Call us Assistance International GmbH has established itself as a reliable and competent provider of essential services. Whether it's a complex issue or a straightforward inquiry, the company's goal is to deliver high-quality support that exceeds client expectations.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
AxFina Holding offers a range of services to help businesses manage their debt collections and loan servicing needs. The company provides customer-centric recovery and debt collection solutions powered by technology, including data-driven multichannel communication and easy-to-use self-service capabilities. This approach helps preserve the customer relationship and brand reputation. AxFina also complements its offerings with late collection and legal collection solutions to cover the full life-cycle of debt management. By employing digital debt collection software like Finastic, businesses can maximize returns through comprehensive corporate portfolio investments and advisory services. These services are designed to optimize investment portfolios for long-term financial success. AxFina's team of experts delivers tailored strategies to guide clients towards growth and stability in their corporate investments.
team of 26 - 50 people
6 years of industry experience
contact for pricing
contact for pricing
s ServiceCenter GmbH provides expert outsourcing solutions for businesses, including customer service outsourcing and call center services. These services enable businesses to focus on their core operations while handling customer inquiries and issues efficiently. By partnering with s ServiceCenter GmbH, businesses can enhance customer satisfaction, reduce costs, and increase productivity. The company's experienced team is dedicated to delivering high-quality support services that meet the unique needs of each client. With expertise in business services, customer service outsourcing, and call center services, s ServiceCenter GmbH helps businesses thrive in a competitive market. By leveraging technology and innovative solutions, the company provides tailored support that sets businesses apart from their competitors. Whether it's handling customer inquiries or resolving complex issues, s ServiceCenter GmbH is committed to delivering exceptional support that drives business success.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Providing reliable directory assistance services to individuals and businesses in Austria. Their team of friendly customer service representatives are available around the clock to help with number searches, connections, and more. By choosing 118811, customers can expect high-quality service at an affordable price. This Austrian-based company is committed to personal service, with no automated announcements. With a focus on connecting people and businesses, they strive to provide a seamless experience for all clients. Their in-house call center in Vienna handles the majority of calls, ensuring timely assistance. By partnering with 118811 Die Nummer GmbH, customers can tap into their expertise in directory assistance, benefiting from increased efficiency and productivity.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
A leading provider of innovative solutions, 4Service Holdings offers a comprehensive range of services designed to help businesses thrive in today's competitive landscape. With expertise in digital strategy development and market research, the company helps organizations stay ahead of the curve by providing actionable insights and tailored solutions. Their customer service outsourcing and call center services ensure seamless communication with clients, while their business services focus on delivering value-added support for companies across various industries. By partnering with 4Service Holdings, businesses can improve efficiency, reduce costs, and enhance overall performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Benefit Partner GmbH offers a range of services to support businesses, including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable companies to focus on their core activities while leveraging specialized expertise. By outsourcing these functions, clients can improve efficiency, reduce costs, and enhance customer satisfaction. Benefit Partner's team provides customized solutions tailored to meet the unique needs of each business. With expertise in Business Services, Customer Service Outsourcing, and Call Center Services, the company helps organizations streamline operations, boost productivity, and achieve strategic goals.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $5k
Telebiz GmbH specializes in providing professional call center services to businesses in Vienna. Their services include inbound and outbound call centers, telemarketing, first-level support, and job opportunities for students. By partnering with Telebiz, businesses can benefit from increased customer engagement, improved sales, and enhanced operational efficiency. With a focus on flexibility and teamwork, Telebiz offers flexible work arrangements, including home office options. The company's experienced team is dedicated to providing exceptional service and supporting clients every step of the way.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Jota Business Services GmbH specializes in providing tailored solutions for businesses seeking to acquire new customers and expand their sales pipelines. By leveraging advanced data analytics and expert marketing strategies, the company helps clients succeed in the competitive marketplace. With years of experience in the industry, Jota Business Services provides top-notch firmendaten for end-users and resellers, enabling them to target key decision-makers with precision. The company's expertise spans across business services and call center services, making it an ideal partner for businesses looking to drive growth and revenue.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
EccoTel Telemarketing GmbH is a leading provider of business services, call center services, and sales outsourcing solutions. The company's expertise in telecommunication has been established for over three decades, with a focus on delivering exceptional customer experiences. With its cutting-edge technology and commitment to innovation, EccoTel enables businesses to enhance their communication channels and stay ahead of the curve. By leveraging its specialized services, clients can benefit from increased efficiency, reduced costs, and improved customer engagement.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
ARES Customer Care Solutions GmbH is a leading provider of business services, customer service outsourcing, and call center services. By working with ARES, businesses can enjoy enhanced efficiency, improved customer satisfaction, and increased revenue growth. The company's experienced team provides tailored solutions to meet the unique needs of each client. Whether it's international or domestic operations, ARES is committed to delivering high-quality support that drives success.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency sector in Austria is a dynamic and rapidly evolving industry, driven by increasing digitalization among businesses and public institutions. Austrian digital agencies specialize in various fields including web and app development, digital marketing, UX/UI design, e-commerce solutions, and digital consulting. Vienna, Graz, and Linz stand out as key hubs for digital agencies, attracting both domestic and international clients.
According to Statistik Austria, the digital economy contributes significantly to the Austrian GDP, with ICT services growing consistently year-over-year. As of 2022, the digital sector employed around 290,000 people and accounted for approximately 7% of the country's GDP. Notably, digital advertising expenditure in Austria reached €1.6 billion in 2022, growing 8% from the previous year (IAB Austria).
Key industry trends include:
Despite positive developments, Austrian digital agencies face several challenges. Talent shortage, particularly in specialized fields such as data analytics, cybersecurity, and software development, remains a significant concern. Additionally, smaller agencies experience intense competition from larger international firms that have greater resources and brand recognition.
However, opportunities are abundant. The Austrian government's digitalization initiative, Digital Austria, provides grants and support to digital transformation projects, representing significant growth potential. Furthermore, sectors such as healthcare, finance, and manufacturing are increasingly investing in digital solutions, offering substantial new business opportunities for local agencies.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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