Leading companies include heloo, Arcus Net, Echo, Significo and Troha Infinitus. A total of 16 Call Center Services providers in Croatia are ready to help. They serve clients such as Retail, Healthcare, Government, Automotive, Customer Service, Travel and Hospitality, Energy, Neuroth, Business and ECommerce.
Utiliter is a cutting-edge software development company that specializes in creating bespoke business solutions powered by the latest technological advancements. The company's mission is to become a leading player in the market of high-quality software development. With its focus on innovative solutions and exceptional customer service, Utiliter delivers tailored software solutions for various industries, including hospitality, retail, and more. Their services include web and software development, mobile app development, AI development, IoT development, IT services & consulting, business services, customer service outsourcing, web design (UI/UX), and call center services. By leveraging the latest technologies such as Receive.IT, Avail.IT, and Make.IT, Utiliter enables businesses to streamline their operations, enhance customer experiences, and drive growth.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
M+Plus creates comprehensive 360° omnichannel communication solutions to enhance customer satisfaction. Their digitalized approach leverages personalized platforms, facilitating seamless communication between customers and agents. By combining great people with great processes, M+Plus delivers exceptional results. With a focus on customer insights and expectations, their solutions tap into the value chain of customer experience. The company provides agile transformation services, creating software that digitizes the entire customer care journey under one roof. This holistic approach enhances operations, making M+Plus a one-stop-shop for industry-leading expertise, cutting-edge technology, and continuous improvement culture.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
CRATIS pruža cjelovitne usluge u području ICT, Cloud Consulting, Cybersecurity & Pentesting, Business Services i Call Center Services. Ovi usluge omogućavaju korisnicima da implementiraju efikasne strategije za podršku svim aspektom njihovog poslovanja.
team of 2 - 10 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
At Valdez Business Services, they provide a range of services to help businesses thrive. Their online accounting and bookkeeping solutions offer unparalleled convenience, allowing clients to access their financial data at any time. This enables them to make informed decisions quickly and efficiently. With expertise in web design, marketing strategy, and call center services, Valdez Business Services helps clients establish a strong online presence and achieve their goals. By leveraging their cutting-edge technology and innovative approach, businesses can gain a competitive edge and drive growth. Whether it's managing finances, marketing campaigns, or customer interactions, Valdez Business Services provides personalized support to ensure clients succeed.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
This company specializes in providing efficient business solutions through the collection, analysis, and recognition of business data. By leveraging their expertise in IT services and consulting, they help clients make informed decisions to drive business growth. Their services include IT services and consulting, business services, customer service outsourcing, call center services, sales outsourcing, as well as data quality checks for EU companies. With a focus on delivering high-quality results, GELD DATA d.o.o. helps businesses accelerate transformation from cost centers to profit centers. They also offer market research, gamification platform development, and prize games management. As an ICT company with roots in Europe, they are well-equipped to handle General Data Protection Regulation (GDPR) compliance.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
EQUESTRIS offers expert strategic management consulting, advocacy, and lobbying services to organizations in various industries. Their team provides tailored solutions to help businesses achieve their goals, navigate complex regulatory environments, and build strong relationships with stakeholders. By leveraging their expertise in communication, negotiation, and stakeholder engagement, clients can optimize their operations, improve their public image, and drive sustainable growth. With a focus on delivering results-driven outcomes, EQUESTRIS partners with organizations to deliver high-impact solutions that meet their unique needs.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $10k
Significo provides business solutions that empower companies in communication with their clients, transforming interactions into opportunities and value creation. Their services include customer experience enhancement, omnichannel platforms, and real-time reporting analytics. By implementing Significo's solutions, businesses can boost repeat purchases, enhance the shopping experience, and increase sales. With a focus on quality customer support, Significo helps companies in various industries, including retail, eCommerce, travel and hospitality, healthcare, and automotive, to exceed customer expectations and achieve market growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
ECHO Contact Center offers a range of services to help businesses improve their customer experience and operations. Their services include business services, customer service outsourcing, and call center services. These services enable businesses to provide efficient and effective support to their customers, resulting in increased satisfaction and loyalty. By partnering with ECHO Contact Center, businesses can benefit from cost efficiency, professionalism, and a modern approach to contact centers. With 24/7 operations and a team of specially trained agents, ECHO Contact Center ensures that customers receive prompt and responsive service.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Tango Komunikacije provides customer support services to clients across various industries. This includes call center services, market research, business services, and customer service outsourcing. By partnering with Tango, businesses can benefit from a seamless experience, high-quality service, and cost-effectiveness. With expertise in multiple continents, Tango offers a unique advantage for companies looking to expand globally. From translations and transcriptions to voiceovers and subtitling, Tango's solutions cater to diverse needs. The company's commitment to quality customer care support is evident in its long-term partnerships with prominent clients such as Merck and SB7 Mobile.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
M+ Group is a leading provider of comprehensive business services, leveraging cutting-edge technologies to deliver exceptional customer experiences. By outsourcing customer service and call center operations, M+ Group enables businesses to streamline their processes, reduce costs, and enhance their overall competitiveness. The company's expert team also develops tailored marketing strategies and direct marketing campaigns, driving brand awareness and customer engagement. Sales outsourcing is another key service, allowing businesses to tap into new revenue streams and expand their market reach. With a strong focus on innovation and continuous improvement, M+ Group helps clients thrive in today's fast-paced business landscape.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
TaskUs is a BPO services and digital solutions provider that offers end-to-end outsourcing services to enhance efficiency, security, and profitability. With a dedicated multilingual European team, we can handle complex tasks such as customer service, platform safety, risk management, AI training, and more. Our comprehensive outsourcing solutions are designed to transform businesses and help them grow. We provide 24/7 global outsourcing services through cost-effective Generative AI-driven CX Solutions. Our services include data labeling, content moderation, and compliance management. We also offer consulting support to improve operational processes and create high-performance teams. With our innovative dynamic pricing models, we ensure cost-efficiency without compromising quality. TaskUs is the partner of choice for companies in Europe, providing end-to-end BPO services to enhance efficiency, security, and profitability.
team of 101 - 250 people
8 years of industry experience
contact for pricing
contact for pricing
Dekada Komunikacije provides comprehensive communication services to help businesses thrive. With expertise in web and software development, business services, and call center services, they offer solutions that cater to diverse client needs. By leveraging seven languages, Dekada's agents are equipped to handle various client queries 24/7, ensuring timely resolutions. The company's focus on UI/UX design, SEO, and search engine optimization enables clients to establish a strong online presence. Dekada's services benefit clients by enhancing their brand reputation, increasing website traffic, and driving business growth.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
ProCall offers a range of professional calling services to help businesses succeed in the German market. With over two decades of expertise, ProCall connects companies from Croatia to Germany, providing unparalleled technical support and detailed market research capabilities. The company's team of specialists is dedicated to ensuring seamless inbound and outbound communication flow, detailed scheduling, and comprehensive customer engagement strategies. ProCall has successfully launched over 30+ projects and delivered expert customer support across diverse industries. As part of the SocialNet Group, ProCall takes pride in its collective strength of skilled professionals and steadfast commitment to quality and accountability. The company collaborates with industry giants like RWE Group, eprimo GmbH, O2 GmbH Germany, and SWP Pforzheim GmbH & Co. KG. ProCall's expertise lies in targeted lead generation, comprehensive market research, and strategic customer engagement. The company's team delivers value-added calls, going beyond traditional call center approaches to support business growth and success. ProCall offers comprehensive back-office support services to optimize operational efficiency and allow businesses to focus on core functions.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Providing premium services to European clients, Troha Infinitus is a leading telemarketing agency that offers high-quality communication and customer service solutions. With years of experience in managing key accounts and providing expert-level support, the company has established itself as a trusted partner for prominent European businesses. By leveraging its expertise in telemarketing and sales outsourcing, Troha Infinitus enables companies to reach new heights of success by maximizing their lead generation efforts and improving customer satisfaction. The company's comprehensive services include key account management, back-office support, first-level support, and more.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Echo provides a modern contact center solution that offers high-quality service and cost-effectiveness. The company uses advanced technology to provide timely responses to customer inquiries, 24/7, 365 days a year. This enables customers to get the support they need quickly and efficiently. Echo's services include business services, customer service outsourcing, and call center services, making it an ideal choice for businesses looking to improve their customer experience.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Arcus Net offers a wide range of services that cater to the needs of various industries. Their expertise includes business services, call center services, and more. By partnering with Arcus Net, businesses can benefit from improved customer satisfaction, increased efficiency, and enhanced productivity. With a focus on providing personalized support, Arcus Net helps clients navigate the complexities of the modern market. From tele-marketing to telemarketing, their services are designed to meet the unique needs of each organization.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyThe digital agency industry in Croatia has evolved significantly, reflecting broader trends in digital transformation across Europe. Driven by increasing internet penetration, digital marketing investments, and rising demand for web and mobile solutions, Croatia has seen substantial growth in both the number and capabilities of digital agencies.
According to recent industry data, Croatia hosts over 500 active digital agencies, primarily concentrated around major urban centers such as Zagreb, Split, Rijeka, and Osijek. Approximately 65% of these agencies offer comprehensive digital marketing services, including social media management, SEO, content marketing, and digital advertising campaigns. A significant portion, about 35%, specializes in web and mobile app development, UX/UI design, and e-commerce solutions.
The digital advertising spend in Croatia reached approximately €120 million in 2022, with projections indicating a steady annual growth rate of around 8% over the next few years. Additionally, mobile advertising continues to expand rapidly, constituting nearly 50% of total digital ad spending.
Despite positive growth, Croatian digital agencies face several challenges. These include a limited pool of skilled digital professionals, strong competition for talent, and relatively lower budgets compared to Western European counterparts. Furthermore, many small and medium-sized enterprises remain hesitant to fully embrace digital transformation due to budgetary constraints and insufficient understanding of digital marketing's potential ROI.
However, opportunities abound, driven by Croatia's favorable geographic position, EU membership, and growth in technology adoption. Agencies can leverage EU funding and governmental incentives aimed at digitalization and innovation. Additionally, increasing international collaboration and outsourcing trends present further growth opportunities.
In summary, Croatia's digital agency industry is well-positioned for continued expansion, provided it effectively navigates current talent and market awareness challenges.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Croatia from 16 available options
Before contacting Call Center Services agencies in Croatia, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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