Leading agencies include Moscar Business Solutions, Raya CX, Fusion Global Services, LEO Trading Agency and Outsourcing 4 you. A total of 13 Call Center Services providers in Egypt are ready to help. They serve clients such as Business Services, Various industries, SMEs, Egypt, Varies, Business, Start-ups, Technology, Global Market and Big Companies. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,000, reflecting market rates.
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Found 13 matching agencies
RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
COREations is a leading digital marketing agency that provides comprehensive solutions to businesses of all sizes. With expertise in web and software development, mobile app development, e-commerce development, and more, the company helps clients streamline their operations, increase leads, and grow their business. By leveraging its partnership with top technology providers like Google Cloud, Microsoft, and Zoho, COREations delivers tailored digital solutions that meet the unique needs of each client. From creating attractive websites and high-converting apps to providing SEO and social media marketing services, the company's team of experts works closely with clients to achieve their business goals. With a focus on client success and a commitment to delivering exceptional results, COREations has established itself as a trusted partner for businesses worldwide.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $5k
BPO Hive LLC specializes in assembling native-level virtual teams of fluent and experienced agents to take businesses to the next level. With a focus on conversational fluency, they provide appointment setters, customer service representatives, and sales professionals to help companies grow their revenue. By outsourcing these services, businesses can reduce costs and improve customer experience. BPO Hive's tailored approach ensures seamless communication and collaboration between clients and their outsourced teams, providing real-time updates and transparent progress tracking. This enables businesses to make informed decisions and drive growth.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
GCS, a global leader in customer experience management, helps companies create highly advanced digital customer experiences by integrating chat with existing interaction channels. This enables businesses to convey information regarding their brand, product, and service to customers in real-time. GCS's dedicated support team provides incredible support to configure themes, answer questions, and solve issues. By combining human touch and high technology, the company delivers extraordinary customer experiences. The services provided by GCS include customer service, lead generation, and telemarketing, which can benefit clients by improving their online presence, increasing sales, and enhancing customer engagement.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
Elevate Holding offers end-to-end business process outsourcing services to help businesses of all sizes succeed. Their IT staff augmentation and consulting services can free up time and resources, allowing companies to focus on growth. Elevate's customer experience solutions improve customer satisfaction, loyalty, and retention through 24/7 support, multilingual agents, and a personalized approach. Additionally, their services include reducing HR workload and improving efficiency, as well as enhancing financial reporting and compliance.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Transhome provides a comprehensive range of services to support business growth and success. Their brand development services help companies establish a strong identity, while event marketing solutions create engaging experiences for clients and customers. Call center services enable businesses to respond promptly to customer inquiries, ensuring timely resolutions. By leveraging these services, clients can improve their reputation, increase customer satisfaction, and drive revenue growth. Transhome's expert team provides tailored solutions to meet the unique needs of each client, delivering exceptional results in a dynamic business environment.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Fusion Global Services offers a range of outsourcing solutions to help businesses thrive in today's fast-paced market. By leveraging advanced technology and critical insights, they enable companies to streamline operations, reduce costs, and focus on core activities. Their services include business process transformation, customer engagement transformation, digital transformation, and call center services, among others. By partnering with Fusion Global Services, businesses can gain a competitive edge in the global market, improve their bottom line, and deliver exceptional customer experiences.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $1k
This company provides professional customer contact services to help businesses exceed their customers' expectations. Their team offers a wide range of services, including business services, customer service outsourcing, digital marketing, call center services, and sales outsourcing. By providing these services, the company aims to increase productivity and value for its clients. With a focus on customer satisfaction, the company's goal is to help businesses achieve long-term success. The team is available 24/7 to provide support and consultation on customer communication. They offer solutions that cater to various industries, including those looking to improve their sales and customer service. By choosing this company, businesses can expect professional interface, phone call support, chat support, email engagement, and social media interactions.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $10k
LEO Trading Agency provides business services and call center services that help clients succeed in today's fast-paced market. Their business services include everything from managing day-to-day operations to developing long-term strategies for growth. By providing these services, LEO Trading Agency helps businesses improve their efficiency and productivity, allowing them to focus on what matters most - growing their customer base and increasing revenue. In addition to their business services, LEO Trading Agency also offers call center services that enable businesses to provide exceptional customer service and support to their clients. This can lead to increased customer satisfaction, loyalty, and ultimately, repeat business. With LEO Trading Agency's expertise in these areas, businesses can gain a competitive edge and achieve their goals.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Moscar Business Solutions is a premier outsourcing company that offers a range of services to help businesses thrive in the digital world. Their primary focus is on providing high-quality, custom software solutions tailored to meet the unique needs of each client. With expertise in call center services and business services, Moscar Business Solutions helps clients maximize their potential by accessing the resources they need to succeed. By partnering with Moscar, businesses can focus on growth strategies while leveraging the company's expertise in productivity, technology, and talent management. The services provided by Moscar include software development, employer of record solutions, and more. This allows clients to scale their teams up or down rapidly, making it an ideal choice for companies looking to adapt to changing market conditions.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
Flowtechtics provides a range of services to help businesses thrive. By outsourcing customer service and call center operations, clients can improve their responsiveness and engagement. This enables companies to focus on growth and expansion. With Flowtechtics' expertise in business services, clients can enhance their overall efficiency and productivity. The company's goal is to deliver tailored solutions that meet the unique needs of each client. Through its innovative approach, Flowtechtics helps businesses to streamline their operations and achieve their goals. By leveraging advanced technologies, the company provides seamless communication channels for customers and employees alike. This results in increased customer satisfaction and loyalty. Additionally, Flowtechtics' services enable companies to optimize their resources and reduce costs. By partnering with Flowtechtics, clients can unlock new opportunities for growth and success.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $5k
Outsourcing 4 you provides tailored services to meet the unique needs of each business. Their management services focus on critical issues and opportunities, blending creative and strategic thinking with robust insights. By solving problems cross-functionally, they offer actionable insights, tools, and processes to spur innovation. This approach enables businesses to deliver high-quality customer service and sales while optimizing their customer service strategies. With outsourcing expertise in call center services, Outsourcing 4 you helps companies maintain a strong image of trustworthiness and reliability.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyEgypt's digital agency industry has experienced significant growth in recent years, driven largely by increasing internet penetration, rising smartphone usage, and expanding social media engagement. The market has become highly competitive, with numerous agencies offering specialized services such as digital marketing, website and application development, social media management, and e-commerce solutions.
According to DataReportal's 2023 report, Egypt has more than 54 million internet users, representing nearly 50% of its total population. Moreover, social media users reached approximately 46 million, highlighting the substantial potential for digital agencies to engage consumers through targeted online strategies.
Despite its growth, Egypt's digital agency sector faces multiple challenges. Among these are limited access to specialized digital skills, economic instability, and fluctuating exchange rates that impact budgets and profitability. Additionally, the fast-paced evolution of digital technologies requires continuous adaptation and investment in employee training and development.
Nevertheless, opportunities abound. The Egyptian government's initiatives to support digital transformation and entrepreneurship, paired with rising demand from SMEs seeking affordable digital solutions, provide agencies with significant growth prospects. Furthermore, sectors such as fintech, e-commerce, and online education are booming, offering fertile ground for digital agencies to expand their services and client base.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Egypt from 13 available options
Before contacting Call Center Services agencies in Egypt, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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