Unveil 2 companies in Alexandria, Egypt providing Call Center Services services!

Leading agencies include Flowtechtics and FlairsTech. A total of 2 Call Center Services providers in Alexandria, Egypt are ready to help. They serve clients such as Business, Technology and Various Industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Alexandria, Egypt is 4,546,231. Average local salaries are around $4,000, reflecting market rates.

Average starting budget
$5,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Testing Services (1)Software Development (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

F
Montréal-Est, Canada

FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $5k

F
Alexandria, Egypt

Flowtechtics provides a range of services to help businesses thrive. By outsourcing customer service and call center operations, clients can improve their responsiveness and engagement. This enables companies to focus on growth and expansion. With Flowtechtics' expertise in business services, clients can enhance their overall efficiency and productivity. The company's goal is to deliver tailored solutions that meet the unique needs of each client. Through its innovative approach, Flowtechtics helps businesses to streamline their operations and achieve their goals. By leveraging advanced technologies, the company provides seamless communication channels for customers and employees alike. This results in increased customer satisfaction and loyalty. Additionally, Flowtechtics' services enable companies to optimize their resources and reduce costs. By partnering with Flowtechtics, clients can unlock new opportunities for growth and success.

team of 26 - 50 people

8 years of industry experience

contact for pricing

min project budget $5k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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