Leading agencies include Intan international, bluepartner GmbH, yoummday, eGENTIC and LEADHUNTER. A total of 58 Call Center Services providers in Germany are ready to help. They serve clients such as Various industries, Retail, Handel, Healthcare, B2B, Varies, Fintech, Finance, E-commerce and Technology Industry. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $39,000, reflecting market rates.
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Found 58 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
AI bees provides data-driven solutions for businesses. Their services include big data and business intelligence, search engine optimization, content marketing, call center services, and sales outsourcing. These services help businesses determine new opportunities based on ideal customer profiles. With intelligent persona-based AI targeting, AI bees makes performance-based marketing impossible to lose. Trusted by top companies worldwide, they offer a range of solutions for businesses looking to improve their marketing strategies.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Tolksdorf Communication provides expert call center solutions to help businesses achieve growth, reputation, and success. Their services include business services, customer service outsourcing, call center services, and sales outsourcing. These services enable companies to enhance their customer experience, improve efficiency, and increase productivity. By leveraging Tolksdorf Communication's expertise in inbound marketing, lead management, and telemarketing strategies, businesses can stay ahead of the competition and achieve their goals. With a focus on delivering exceptional customer service, Tolksdorf Communication helps companies build strong relationships with their customers and drive long-term success.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
yoummday provides a range of services to support businesses and individuals. Their business services enable companies to focus on growth and development. Customer service outsourcing helps clients manage their customer inquiries efficiently. Call center services provide 24/7 support for customers. Sales outsourcing boosts revenue through effective sales strategies. For freelancers, yoummday offers flexible home office jobs with well pay. By leveraging these services, businesses can improve customer satisfaction, increase revenue, and reduce costs.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $5k
eGENTIC is a global partner for businesses seeking to generate high-quality leads through direct marketing. With over 100 employees at five locations worldwide, they specialize in generating consumer data with opt-in consent. Their team of experts offers customized solutions for clients, leveraging years of industry knowledge and experience. By prioritizing customer preferences during data acquisition, eGENTIC ensures the highest quality standards. The company's technology platform validates and qualifies generated consumer information, meeting German, European, and international data protection requirements.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
At Intan International, we are a leading provider of e-commerce solutions and business services. With over 40 years of experience, we have built a reputation for delivering innovative and effective solutions to our clients. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their goals. We offer a range of services including e-commerce development, business services, branding, search engine optimization (SEO), pay per click, call center services, sales outsourcing, and more. Our goal is to provide exceptional customer care and support to our clients, ensuring they achieve their full potential. With a strong focus on technology and innovation, we are committed to staying ahead of the curve in the ever-changing digital landscape. We believe that our unique approach and expertise make us an ideal partner for businesses looking to succeed in today's fast-paced market. Our team is dedicated to delivering exceptional results and exceeding client expectations. Whether you're a small business or large enterprise, we have the skills and experience to help you achieve your goals. With Intan International, you can trust that you are working with a seasoned professional who truly understands what it takes to succeed in today's competitive market.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
TENIOS GmbH provides cloud-based communication solutions for professional customer dialog and business communication. Their platform offers a range of services, including voice-api, telephone, numbers, voicebots, and SMS. The company's cloud communications platform is designed for speech applications and business communication in an IP environment. It combines standard speech communication applications with new performance features and provides a scalable and accessible platform. TENIOS GmbH enables customers to create individual cloud services, routing and number applications for real-time communication using their own web technologies or through the intuitive drag-and-drop web portal. The company offers flexible telephone solutions, including cloud-PBX, SIP-trunk, and routing. TENIOS GmbH also provides voice: a future-proof interface that integrates speech applications into telephone systems. The company's Voice-API allows customers to easily integrate speech applications into their telephone systems. It enables text-to-speech (TTS) conversion of text into synthetic speech, automating time-consuming audio production. Automatic speech recognition (ASR) is also available, enabling AI-based speech dialogue and providing professional speech control for customers. TENIOS GmbH's voicebots are integrated with contact center solutions, enabling AI-based speech dialogue and professional speech control for customers. The company brings customer service and dialog to a new level with its cloud communications platform. With its long history as a licensed cloud communications provider since 2001, TENIOS GmbH sets the pace for future technologies and artificial intelligence in its continuous development of its cloud communications platform.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
TAS AG is a leading provider of customer experience management solutions, offering a range of services including business services, social media marketing, email marketing, and call center services. By leveraging TAS AG's expertise, businesses can improve their customer relationships, increase efficiency, and reduce costs. The company's services are designed to help companies achieve their goals and make a positive impact on their customers. With its focus on sustainability and environmental responsibility, TAS AG is committed to providing innovative solutions that benefit both businesses and the environment.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Dokumenta provides a range of IT services tailored to meet the needs of businesses in Hamburg. From cloud consulting and business services to call center services, Dokumenta offers expert support to help organizations improve their operations and reduce costs. With its own high availability data center in Langenhorn, Hamburg, Dokumenta ensures the secure storage and processing of sensitive customer data. The company's managed services provider model allows businesses to focus on their core activities while leveraging Dokumenta's expertise in IT infrastructure, security, and software development. By partnering with Dokumenta, businesses can benefit from improved IT efficiency, reduced costs, and increased competitiveness.
team of 26 - 50 people
unknown
contact for pricing
min project budget $1k
Hagel IT-Services offers a range of expert IT solutions to help small and medium-sized businesses in Germany. Their services include software development, cloud consulting, cybersecurity, and business services. By partnering with Hagel IT-Services, companies can improve their efficiency, security, and overall performance. The company's team of experts provides personalized support to ensure that clients receive the best possible service. With years of experience in providing IT solutions, Hagel IT-Services has established itself as a trusted partner for businesses across Germany.
team of 2 - 10 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Business Center Partners provides flexible work solutions for businesses of all sizes. With a network of locations across Germany, they offer fully equipped offices and modern technology infrastructure to support entrepreneurs' activities. Their services include virtual offices, conference rooms, coworking spaces, video conferencing, and secretarial services. These offerings enable companies to maintain a professional presence while working remotely or in-person. By partnering with Business Center Partners, businesses can streamline operations, increase productivity, and focus on growth.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
To start a business in Germany successfully, thorough planning and accurate execution are essential. BDG Consulting GmbH ensures success with its long track-record and proven methods, saving clients valuable time. The company's approach is unique, focusing on non-generic and powerful solutions. Sales representation, lead pipeline building, and full range of sales services are core expertises. Clients can rely on an enthusiastic team and methods for after-sales support.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $5k
Future of Voice is a leading agency that specializes in Conversational AI and voicebot development. They offer a range of services, including AI Development, Business Services, and Call Center Services, which enable businesses to enhance their customer experience and improve operational efficiency. By leveraging cutting-edge technologies like Smart Speakers and Google Assistant, Future of Voice creates personalized voice applications that drive engagement and conversion. Their expertise in developing natural language processing systems and chatbots reduces service volumes, generates leads, and bridges the gap between offline and online touchpoints.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Established in 1996, gkk Dialog Group is a leading provider of comprehensive business services. The company's expertise spans Social Media Marketing (SMM), Digital Strategy development, Content Marketing, and Marketing Strategy, among other services. These offerings enable businesses to effectively reach their target audiences, drive engagement, and ultimately achieve their goals. By leveraging the latest technologies, gkk Dialog Group helps clients navigate the ever-evolving digital landscape. The company's diverse range of services is designed to support businesses in various industries, including those requiring Call Center Services.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Amamedis offers intelligent tools for optimized online marketing, effective customer binding, and professional customer service. The innovative Web-Hub Apovena enables modern digital marketing for every regional pharmacy. With the ECONOBY Feedbacksystem for customer inquiries and satisfaction analyses, you are close to the needs of your customers. Arzneimittelbestellservice and 24/7 Service Center Leistungen support your communication outside of regular business hours and relieve your own employees. Digital Marketing includes website, newsletter, and social media - digital visibility for every pharmacy. To survive in today's online pharmacy market, you must not be afraid of the hard competition. With Apovena Web-Hub, you have the fastest way to connect with customers, inform, and advise them 24/7. This modern digital marketing enables Apovena to create trust, wake up sales impulses, and ensure more sales. As a pharmacist, you only need to concern yourself with a few details, as Apovena organizes all necessary steps from planning to publication. In the Apovena Web-Hub, health news with information and offers of your pharmacy are professionally prepared and automatically distributed to your digital media. This way, your top-of-the-line online presence is created almost automatically.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Providing exceptional customer service solutions, Quality Communications helps businesses optimize their operations and improve customer satisfaction. With a focus on call center services, sales outsourcing, and customer service outsourcing, the company delivers profitable solutions that enhance business performance. By leveraging advanced technologies and expertise, Quality Communications enables companies to reduce costs, increase efficiency, and build stronger relationships with customers. Whether it's improving customer experience, increasing sales, or streamlining operations, the company's tailored solutions cater to diverse industry needs. By investing in Quality Communications, businesses can boost their competitiveness, drive growth, and achieve long-term success.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
getaline GmbH offers a range of expert customer service solutions to help businesses succeed. Their services include business services, digital marketing, and call center services. These solutions are designed to provide high-quality, personalized interactions with customers, resulting in increased satisfaction and loyalty. With over 25 years of experience, getaline GmbH has developed a reputation for delivering tailored solutions that meet the unique needs of each client. By leveraging their expertise in customer service, businesses can improve their overall performance and achieve their goals. Key benefits include cost savings, improved efficiency, and enhanced customer engagement.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
LEADHUNTER is a leading provider of business services, including call center services and sales outsourcing. Their experienced team delivers results-driven telemarketing and inside sales solutions to help businesses achieve their goals. With a focus on building trust and creating positive customer experiences, LEADHUNTER's innovative approach combines human touch with data-driven insights. Their comprehensive services enable companies to establish a strong market presence in Europe, generate high-quality leads, and drive conversions.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $1k
ZENIT X provides expert full-service sales solutions for digital media and print products. With a focus on tailored strategies, the company offers flexible approaches to subscription-based sales, direct sales, individual sales, and e-commerce platforms. As an independent provider, ZENIT X can offer unbiased insights to optimize client growth. The company collaborates with leading IT solution providers to deliver seamless services. By leveraging its expertise in marketing strategy, customer service outsourcing, social media marketing, and call center services, ZENIT X helps clients unlock the full potential of their digital products. This enables them to adapt to changing market trends and consumer behavior, ultimately driving business success.
team of 2 - 10 people
3 years of industry experience
contact for pricing
contact for pricing
hello.de offers a range of customer service solutions, including call center services, to help businesses of all sizes provide exceptional support to their customers. With expertise in multiple languages, the company can cater to various industries, including e-commerce, technical support, and sales. By leveraging advanced technologies such as CRM, Live-Chat, and IVR systems, hello.de can help businesses streamline their operations and improve customer satisfaction.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Hörer und Flamme is a leading provider of business services, offering expert telemarketing and sales solutions to help companies achieve their goals. With years of experience in customer service outsourcing, call center services, and sales outsourcing, the company has established itself as a trusted partner for businesses seeking to improve their marketing efforts and drive revenue growth. By leveraging its team of skilled 'Markenengel' (brand ambassadors), Hörer und Flamme helps clients build stronger relationships with their customers, increase brand awareness, and ultimately boost sales. The company's services are tailored to meet the specific needs of each client, making it an ideal choice for businesses looking to outsource their marketing efforts.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
bluepartner provides business services and call center services to help clients achieve customer satisfaction. Their goal is to offer a range of services that can be tailored to meet the unique needs of each client. With their professional staff, bluepartner ensures seamless communication with customers via phone, email, or online forms. They aim to provide efficient solutions for businesses, providing an edge in terms of productivity and growth. By partnering with bluepartner, clients can expect improved customer relationships, increased sales, and a competitive advantage in the market. Their focus on delivering exceptional service allows them to build strong relationships with customers.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
PM & Partner Marketing Consulting GmbH is a leading provider of economic development consulting and marketing support services. With over 40 years of experience, they assist corporations with market research, market entry consultation, and business development to attract foreign direct investment and accelerate growth. Their expertise in economic development supports local, regional, state, and country-level organizations, including marketing support for investment promotion agencies and trade agencies. By leveraging their knowledge and expertise, clients can benefit from increased market access, improved competitiveness, and enhanced economic growth.
team of 2 - 10 people
50+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyGermany's digital agency industry is thriving, driven by increasing demand for digital transformation, user experience design, online marketing, and software development. As one of Europe's largest digital markets, Germany boasts a robust ecosystem of digital agencies, ranging from boutique firms to larger, full-service providers. According to the German Digital Industry Association (BVDW), there are currently over 3,000 active digital agencies operating across major cities such as Berlin, Munich, Hamburg, and Cologne.
The digital agency market in Germany has consistently experienced positive growth. In 2022, the industry generated approximately €2.6 billion in revenue, marking an increase of around 8% from the previous year (source: German Association for the Digital Economy). Key trends shaping the market include:
The German digital agency industry faces several challenges, including a shortage of skilled digital professionals, increasing competition from international agencies, and growing cybersecurity concerns. According to a Bitkom survey, 86,000 IT and digital jobs remained vacant across Germany in 2022, highlighting the industry's skill gap.
However, these challenges also present opportunities. Agencies specializing in cybersecurity, data analytics, and AI-driven solutions are witnessing substantial growth. Additionally, the German government's push towards digitalization, including a €3 billion investment in digital infrastructure, offers significant opportunities for digital agencies to expand their services and client base.
Overall, Germany's digital agency ecosystem remains robust, innovative, and poised for continued growth in the coming years.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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