Leading agencies include Webhelp, Baltic Media Ltd, Api Connect SIA, Apifonica and TelTel. A total of 5 Call Center Services providers in Latvia are ready to help. They serve clients such as Fintech, Fashion, Banking, Tech Firm, Investors, Ecommerce, Businesses, Call centers, Taxi Service and PBX providers. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $10,490, reflecting market rates.
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Found 5 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Baltic Media Ltd provides high-quality translation services to help businesses reach European markets. With over 30 years of experience, they specialize in human translation services for corporate, governmental, and private clients. Their team of linguists offers expertise in technical, legal, medical, and IT translations. By using Computer-Aided Translation (CAT) tools, Baltic Media ensures cost-effective solutions while maintaining high-quality translations. Their services cover over 150 languages, making them a leading provider of digital translation services in Northern Europe.
team of 2 - 10 people
30+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Api Connect SIA provides reliable, cost-effective voice and SMS messaging solutions to help businesses compete in the global marketplace. Their proprietary state-of-the-art network and industry-leading portfolio of international voice and SMS Mobile solutions address both enterprise and wholesale customers' needs. The company offers robust services designed to meet specific cost/quality requirements, backed by years of experience and best-in-class customer support. Api Connect's mission is to facilitate mutually beneficial relationships within the global telecommunications marketplace, providing efficient, quality services with integrity. By harnessing technology, innovation, and sound business practices, they nurture entrepreneurship through technical and financial solutions. This enables customers and investors to grow their businesses around the world.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Apifonica provides AI development, business services, digital marketing, and call center services to clients across Europe. By leveraging its expertise in voice and SMS technology, the company enables businesses to streamline their operations, enhance customer engagement, and drive growth. Its services include recruitment campaigns, personalized messaging, and automated calling solutions, all designed to help companies build a strong brand image and attract high-quality talent. With its cutting-edge technologies and user-friendly tools, Apifonica helps clients stay ahead of the competition and achieve their business goals.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
TelTel provides a comprehensive range of IT services and consulting, business services, and call center services to enhance customer experience. Their contact center software enables companies to set up their own centers within minutes, automating communication, analyzing, and managing calls efficiently. With voice and SMS API integration, businesses can streamline their operations, improve service quality, and boost sales using auto dialers and predictive analytics.
team of 2 - 10 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
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Post your project — free & easyLatvia's digital agency industry has experienced steady growth over the past decade, reflecting broader digital transformation trends in Europe. The market is characterized by a vibrant mix of local boutique agencies and larger international players, offering services such as web development, digital marketing, UX/UI design, and e-commerce solutions. Riga, the capital city, serves as the main hub, hosting approximately 80% of the country's digital agencies.
According to data from the Latvian Digital Association (LIKTA), the ICT sector, including digital agencies, contributes around 4.3% to Latvia's GDP as of 2022. Key industry insights include:
Despite rapid growth, Latvian digital agencies face several key challenges, including a shortage of skilled IT professionals and intense regional competition from Estonia and Lithuania, known for their robust digital ecosystems. However, Latvia's strategic geographic location and multilingual workforce present unique opportunities for agencies to attract international clients looking to expand into Eastern Europe and CIS countries. Furthermore, increased digitization among Latvian SMEs represents significant potential for domestic market expansion.
Overall, Latvia's digital agency industry remains dynamic, with substantial potential for further growth driven by ongoing technological advancements and expanding digitalization initiatives across various sectors.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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