Leading agencies include i3R Outsourcing, Evolved Contact, SuntechIT, Offshore Business Processing and Voigue Pty Ltd. A total of 14 Call Center Services providers in Melbourne, Australia are ready to help. They serve clients such as Healthcare, E-commerce, UK, USA, SMEs, Media, Finance, ECommerce, Insurance and Education. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Population of Melbourne, Australia is 4,967,733. Average local salaries are around $41,880, reflecting market rates.
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Found 14 matching agencies
TeleTech provides a range of services to deliver exceptional customer experiences. Their solutions blend AI-first technology and human interactions to optimize costs and improve outcomes. With expertise in big data & BI, AI development, robotic process automation, business services, customer service outsourcing, and call center services, TeleTech empowers businesses to achieve their goals. By leveraging advanced technologies such as messaging solutions, digital transformation strategies, and customer experience insights, TeleTech helps companies like health benefits providers and major banks enhance their CX. This enables them to handle high volumes of calls more efficiently, increase employee productivity, and improve CSAT. With a global presence in 6 continents, across 80+ contact centers, and over 50 languages, TeleTech is a trusted partner for leading brands.
team of 1000+ people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
MarketOne International is a leading global B2B demand generation agency that offers a range of services to help businesses drive growth and conversions. Their big data & BI, business services, digital marketing, marketing strategy, conversion optimization, call center services, sales outsourcing, and account-based marketing (ABM) solutions are designed to help clients achieve their goals through targeted and effective marketing campaigns. By leveraging their expertise in telemarketing, automation platforms, and marketing analytics, MarketOne International can help businesses overcome common challenges such as migrating marketing automation platforms, optimizing MQLs, and improving customer experience. With a focus on delivering results-driven solutions, MarketOne International is the go-to partner for businesses looking to elevate their demand generation efforts.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Acquire BPO offers a range of services to help businesses transform their operations and improve customer experience. Their services include business process outsourcing, customer service outsourcing, call center services, and sales outsourcing. By leveraging the company's skilled resources and best technology, clients can boost process efficiencies and enhance their overall competitiveness. Acquire BPO provides intelligent contact centre and back office solutions, as well as flexible engagement models to deliver bespoke outsourcing solutions that exceed client expectations. The company drives all aspects of its clients' operations, from process management and training to quality assurance and facilities management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Offshore Business Processing offers a range of services, including business process outsourcing and call center services, designed to help global businesses streamline their operations and reduce costs. By leveraging the expertise of remote staff in the Philippines and Australia, clients can focus on revenue-generating activities while Offshore Business Processing handles administrative tasks. This approach enables companies to improve efficiency, enhance customer service, and increase competitiveness in the market.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Flexisource IT offers a range of services to help businesses thrive in the digital age. With its agile approach and flexible terms, the company provides web & software development, mobile app development, and IT staff augmentation services that enable clients to achieve their goals without compromising quality. By leveraging its expertise in search engine optimization (SEO), pay per click, call center services, and business services, Flexisource IT helps businesses improve their online presence, increase revenue, and reduce costs. The company's dedicated team of professionals is committed to delivering exceptional results, ensuring that clients receive a fully managed team without breaking the bank.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Sales Wolfs Australia provides expert digital marketing services to help Australian businesses thrive. Their web and software development services enable companies to create engaging online experiences, while their business services offer tailored solutions for every industry. The company's search engine optimization (SEO), social media marketing (SMM), and content marketing services ensure that clients' websites are visible and appealing to their target audience. By leveraging advanced inbound and outbound lead generation methods, Sales Wolfs Australia delivers qualified sales-ready opportunities that drive conversions. With a focus on outcome-based results, the company ensures that its digital marketing agency is perfectly aligned with each client's unique needs. Clients can expect exclusive leads, predictable growth, and high intent from their partnerships with Sales Wolfs Australia.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Evolved Contact provides expert customer engagement solutions to help businesses drive sales and growth. Their services include business services, call center services, and sales outsourcing. With a focus on delivering exceptional customer service, they offer inbound call center solutions, appointment setting, surveys, and more. Their blended approach combines outbound and inbound tactics for maximum contact rates and higher conversion rates. They also provide inside sales services, live reporting, and next-gen tech to improve engagement and conversion rates. Evolved Contact is a revenue-focused partner that ties its goals directly to your business's success.
team of 2 - 10 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
SHORE Solutions Outsourcing provides a range of services to help businesses accelerate growth through offshoring. With flexibility, collaboration, and operational excellence, SHORE delivers customized solutions for clients. The company's modern and collaborative working environments inspire employees to thrive. From set-up to outsourced management of project components, SHORE offers flexible delivery options. This allows clients to focus on running their business while leveraging SHORE's expertise in quality assurance and operations. With a focus on client focus and operational excellence, SHORE enables businesses to improve their bottom line. By taking care of HR, payroll, IT, and office management, SHORE gives clients the freedom to manage their team and run their business efficiently.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
SuntechIT is a leading provider of innovative software solutions, specializing in web and software development, mobile app development, and more. With a proven track record of success, they help businesses like yours scale their technological capabilities and achieve rapid growth. By leveraging the expertise of top remote software developers from around the world, SuntechIT enables clients to save money on software development costs while speeding up growth. Their unique vetting process ensures that only the finest talent is brought into their elite pool of software development champions. Whether it's enhancing existing solutions or developing new ones, SuntechIT's team of experts delivers high-quality results that drive real business value.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $5k
Ascendify is a leading provider of outsourced admin and marketing services to SMEs in Australia. By leveraging its team of experienced professionals, businesses can free up valuable time and resources to focus on core strengths and drive growth. With expertise in areas like web design, branding, and social media marketing, Ascendify helps clients optimize operations, increase efficiency, and boost their bottom line. By outsourcing tasks to Indonesia, SMEs can tap into a large pool of educated workers with strong English language skills, providing cost savings of up to 75%. This enables businesses to focus on high-value activities that drive growth, such as sales and marketing. With Ascendify's streamlined process, clients can quickly find the right talent for their needs, saving time and money in the process.
team of 2 - 10 people
2 years of industry experience
rate $150 - $200 / hr
min project budget $1k
Zee Tech Support is a leading Australian-owned company that provides business process outsourcing (BPO) services to help clients grow their business sustainably. By outsourcing tasks such as customer support, medical billing and transcription, virtual assistants, and sales outsourcing, Zee Tech Support enables businesses to increase capacity, reduce costs, and improve customer retention. With a strong focus on quality and reliability, the company simplifies and streamlines business operations for clients across various industries, including healthcare and e-commerce. By leveraging its expertise in BPO, Zee Tech Support helps businesses save up to 70% on employment costs, reinvest in their growth, and achieve sustainable success.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
i3R Outsourcing provides secure and reliable customer service outsourcing, call center services, sales outsourcing, and business services. These services can benefit clients by improving their operational efficiency, enhancing customer satisfaction, and increasing revenue. With i3R Outsourcing, businesses can focus on their core activities while leveraging the company's expertise in customer service management. The company offers a range of solutions to meet diverse client needs, including domain leasing and renting. By partnering with i3R Outsourcing, clients can enjoy cost-effective and scalable solutions that support their growth and success.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Outsource Genius offers a range of services to help businesses scale and grow. Their web and software development services enable companies to create powerful digital solutions, while their business services provide a strategic approach to outsourcing functions. The company's expertise in web design (UI/UX), branding, digital marketing, search engine optimization (SEO), social media marketing (SMM), email marketing, call center services, and technical support services helps clients achieve measurable results. By leveraging the latest technologies, Outsource Genius provides dedicated support and strategic planning to drive business success. Their services cater to startups, enabling them to save money and lower operational costs. With a focus on performance management techniques and risk-free transitions, Outsource Genius helps businesses achieve optimal results.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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