Leading agencies include Pluricall, PipeSpike - Lead Generation Experts, Enshored, Med Communications, Inc. and Webhelp. A total of 14 Call Center Services providers in Portugal are ready to help. They serve clients such as Retail, Financial Services, Travel, Fintech, Finance, Fashion, Banking, Tech Firm, Ecommerce and Technology. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $13,100, reflecting market rates.
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Found 14 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Enshored provides a range of services to help ambitious businesses scale efficiently. Their custom-built teams of elite outsourcers deliver voice-driven customer service excellence, streamlining administrative tasks and boosting productivity. By leveraging global talent, Enshored's clients can focus on driving growth without the usual growing pains. With expertise in customer service outsourcing, digital marketing, and sales outsourcing, Enshored helps businesses like Novaalab, TravelPerk, Rocksbox, Paddle, Ecovacs, Merchbar, and others succeed. By partnering with Enshored, companies can enjoy top-quality solutions, reduced overhead, and increased margins.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
EVA Global is a leading managed services provider for electric vehicle (EV) charging infrastructure. They offer a range of services designed to streamline, reliable EV charging services, maximizing uptime and availability for charging infrastructure. Their team of eMobility experts provides localized customer experiences in over 30 languages, optimizing availability, accessibility, and reliability. EVA Global's end-to-end infrastructure management system includes network monitoring, diagnostics, and on-site resolution, ensuring a superior customer experience. They excel at providing speed to market at scale, partnering with the industry's leading managed services provider to expand business models into profitable realities.
team of 101 - 250 people
8 years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Kelly Portugal provides expert solutions for businesses, offering a range of services including customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while benefiting from cost-effective and efficient support. By leveraging Kelly's expertise in recruitment and staffing, businesses can tap into a global talent pool and find the best-fit candidates for their needs. This results in improved productivity, reduced costs, and enhanced customer satisfaction.
team of 26 - 50 people
70+ years of industry experience
contact for pricing
contact for pricing
Med Communications provides high-quality medical information, writing, and pharmacovigilance services to pharmaceutical, biotechnology, and medical device companies. This expertise enables companies to build positive relationships with clients and provide employees with meaningful professional experiences. The company offers state-of-the-art medical contact call centers, global support, and specialized areas such as case studies. By partnering with Med Communications, life sciences companies can access reliable medical affairs solutions, improve their commercial performance, and enhance the safety of medications.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Building innovative solutions for businesses, Buildness Group offers a range of services to help companies succeed. Their business services and call center services are designed to provide personalized support and attention to detail. With expertise in sales outsourcing, they help businesses reach new heights. By partnering with Buildness Group, businesses can tap into their extensive network of resources and expertise, allowing them to focus on what matters most - growing their business. This partnership enables companies to leverage cutting-edge technology and innovative solutions to stay ahead of the competition. Whether it's telecommunications, energy management, or real estate services, Buildness Group has the expertise and experience to deliver exceptional results.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Pluricall SA is a Portuguese company that specializes in developing and implementing contact center solutions for businesses. We provide innovative technology and expertise to help companies improve their customer experience, increase efficiency, and reduce costs. With over 20 years of experience in the industry, we have developed a strong reputation for delivering high-quality services. Our team of experts has a deep understanding of the latest technologies and trends, allowing us to provide tailored solutions that meet the unique needs of each client. We are committed to helping businesses succeed in today's fast-paced digital landscape.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Connecta Group provides expert contact center services that enable businesses to deliver exceptional customer experiences and drive revenue growth. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which help companies improve operational efficiency, reduce costs, and increase brand reputation. By leveraging cutting-edge technologies and rigorous processes, Connecta Group enables clients to achieve seamless communication, enhanced customer engagement, and improved overall performance.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Ventask provides expert sales and communication services to businesses, helping them achieve their goals through effective customer engagement. The company's team of experts offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to improve their operations, increase efficiency, and enhance customer satisfaction. By leveraging Ventask's expertise, businesses can tap into new markets, expand their customer base, and drive revenue growth.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Codeactivos Portugal provides specialized business services to help clients overcome financial challenges. With years of experience in credit recovery, the company offers personalized outsourcing solutions that cater to each client's unique needs. By leveraging their expertise, businesses can improve efficiency, reduce costs, and increase cash flow. Codeactivos Portugal's team of professionals works closely with clients to develop tailored strategies for debt recovery, ensuring optimal results and sustained success. Through their services, businesses can benefit from improved financial stability, reduced risk, and enhanced competitiveness in the market.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
PipeSpike is a leading provider of sales lead generation and outsourcing services. The company helps businesses acquire high-quality leads, appointments, and customers to accelerate growth and revenue. With expertise in various industries, PipeSpike offers customized solutions in business services, customer service outsourcing, call center services, and sales outsourcing. By leveraging advanced technology and proven methodologies, PipeSpike generates qualified leads, increases sales numbers, and improves customer acquisition costs for its clients.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
YOURVOICE provides top-notch call center solutions to businesses of all sizes. Their services include Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, helping companies like yours achieve exceptional customer experiences and drive sales growth. With a focus on fast response times, high productivity, and strong relationships with clients, YOURVOICE is the go-to partner for any business looking to elevate its customer service game.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Cluster Outsourcing Services Limited helps businesses redefine, streamline, and digitize processes to meet customer demands. The company provides comprehensive multi-channel customer service support across various sectors, including retail, travel, banking, and financial services. By partnering with Cluster, businesses can increase customer loyalty, improve outcomes, and embody their business ethos. With a focus on scalability and agility, Cluster grows alongside its clients. The company also recruits and trains talent to ensure exceptional performance. Whether it's an omni-channel outsourcing solution or targeted contact service, Cluster delivers clear results.
team of 101 - 250 people
5 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyPortugal's digital agency sector has shown consistent growth over recent years, driven primarily by increased digitalization across sectors such as retail, tourism, healthcare, and finance. Lisbon and Porto are key hubs hosting the majority of digital agencies, reflecting vibrant startup ecosystems and attractive business environments. Agencies offer services including digital marketing, UX/UI design, web and mobile app development, and data analytics.
Digital agencies in Portugal face several challenges, including talent shortages, especially in specialized areas such as data analytics and machine learning. Additionally, intense competition has resulted in price sensitivity among clients, pressuring agencies to deliver high-quality services efficiently.
However, opportunities are abundant. The increasing demand for digital transformation among small and medium-sized enterprises (SMEs) provides substantial growth potential. Moreover, Portugal's growing reputation as a tech and innovation hub has attracted international clients and partnerships, expanding business opportunities for local agencies. Strategic investments in emerging technologies, such as artificial intelligence (AI) and augmented reality (AR), also present avenues for differentiation and growth within the competitive landscape.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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