Leading companies include Quantox Technology, Intelli Solutions S.A., Call Center 8, Callosseum Call Centre and Trizma. A total of 9 Call Center Services providers in Serbia are ready to help. They serve clients such as Serbia, Fintech, Finance, Startups, Technology, Healthcare, E-commerce, Businesses, Auto Industry and Telecom Industry.
SupportYourApp provides expert customer service outsourcing solutions, leveraging a decade of expertise in delivering high-quality 24/7 support to businesses worldwide. By outsourcing customer service, companies can boost their customer satisfaction rates and focus on their core agendas. SupportYourApp's team of professional consultants offers seamless integration with various channels of communication, ensuring fast resolution times and exceptional customer experiences. With over 60 languages supported and a range of security certifications, SupportYourApp is an ideal partner for businesses seeking reliable and efficient outsourced support services.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Quantox Technology is a leading provider of custom software development and IT solutions. With over 15 years of experience, we have built a reputation for delivering high-quality products that meet the needs of our clients. Our team of experts has a deep understanding of the latest technologies and trends in the industry, allowing us to provide innovative solutions that drive business success. We offer a range of services including web development, mobile app development, software development, IT consulting, staffing augmentation, business services, web design, and call center services. Our goal is to help businesses like yours succeed by providing tailored solutions that meet their unique needs. With our expertise and dedication, we are committed to delivering exceptional results that exceed our clients' expectations.
team of 101 - 250 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Valoris Center empowers businesses to thrive by providing a comprehensive range of services, including customer service outsourcing, call center services, sales outsourcing, and business services. By leveraging these cutting-edge solutions, clients can focus on growth, while Valoris Center handles the intricacies of client interaction management. This allows for improved efficiency, enhanced customer satisfaction, and increased revenue streams. With its expertise in managing various types of relationships with clients (B2C, B2B, large accounts), Valoris Center delivers tailored support that meets specific needs. The company's innovative approach enables businesses to stay ahead of the competition, drive growth, and achieve success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Intelli Solutions S.A. offers a comprehensive suite of services to help businesses thrive in the digital age. By leveraging innovative technologies and expert advice, they enable organizations to streamline their operations, enhance customer engagement, and drive revenue growth. Their software development capabilities allow clients to create customized solutions that meet specific needs. Additionally, Intelli provides business consulting services to support digital transformation, and their customer service outsourcing solutions ensure seamless communication with customers. The company's expertise in telecom and financial sectors has earned them a reputation as trusted IT advisors. By partnering with Intelli, businesses can reduce operational costs, minimize debt, and improve overall efficiency.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Trizma leverages cutting-edge technologies to empower businesses, fostering growth and efficiency. By harnessing the power of Big Data & BI, IoT Development, and Business Services, Trizma enables organizations to make data-driven decisions, optimize operations, and drive innovation.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Silver Bell Group provides a comprehensive suite of services to help businesses streamline their operations and focus on growth. The company offers web and software development, mobile app development, business services, customer service outsourcing, and more. By leveraging Silver Bell Group's expertise in end-to-end processes, businesses can tap into a skilled workforce management solution, freeing up time and resources to drive innovation and expansion. With a strong presence in multiple industries, including fintech, healthcare, and e-commerce, Silver Bell Group helps clients achieve their goals through tailored solutions and exceptional customer support.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Call Center 8 provides high-quality call center services to businesses in Belgrade, Serbia. Their expertise includes business services and sales outsourcing, helping companies improve customer satisfaction and increase revenue. With a focus on loyalty and satisfaction, they strive to deliver exceptional results. By leveraging their database of contacts, they can tailor solutions to meet individual client needs. This allows clients to streamline their operations and make informed decisions.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
Callosseum Call Centre provides reliable and transparent call centre services to businesses. By outsourcing their customer service needs, companies can focus on their core operations while benefiting from flexible and controlled call centre solutions. Callosseum's team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client. The company's tailored approach ensures that clients receive exceptional support and a seamless experience for their customers. With expertise in customer service outsourcing, sales outsourcing, call center services, and business services, Callosseum Call Centre helps businesses succeed in today's competitive market.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
ICM International Call Center Marketing provides expert outsourcing services to support businesses in achieving their goals. The company specializes in business process outsourcing (BPO), customer service outsourcing, call center services, and sales outsourcing. These services enable companies to focus on their core business while ICM takes care of daily activities and correspondence. Benefits include improved efficiency, enhanced customer satisfaction, and increased productivity. With a strong focus on employee development and talent acquisition, the company supports employees through internal engagements, development plans, and regular performance reviews. This results in a skilled workforce capable of delivering high-quality services to clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency landscape in Serbia has experienced rapid growth over the past few years, driven by increased internet penetration, a burgeoning startup culture, and growing awareness of digital marketing importance among local businesses. Belgrade, Novi Sad, and Niš have become significant hubs for digital agencies offering services such as web design, SEO, social media marketing, and app development.
As of 2023, Serbia hosts over 500 registered digital agencies, employing approximately 8,000 professionals. A recent survey indicates that around 65% of Serbian companies plan to increase their digital marketing budgets in the next year, highlighting robust growth potential. Furthermore, internet penetration in Serbia stands at approximately 82%, with mobile internet users exceeding 5 million, creating significant opportunities for digital campaigns.
Key trends shaping the Serbian digital agency industry include:
Despite steady growth, Serbia's digital agency industry faces several challenges. Talent shortage remains a critical issue, as experienced digital marketers and developers frequently move abroad for better opportunities. Additionally, local businesses often have limited marketing budgets, constraining the scale and impact of digital marketing initiatives.
Nevertheless, significant opportunities exist for digital agencies targeting international markets due to competitive service pricing and high-quality talent pool in Serbia. Government initiatives such as the Innovation Fund and startup incubators are also positively impacting the sector, fostering entrepreneurship and collaboration.
In conclusion, Serbia's digital agency ecosystem is dynamic, offering substantial growth prospects both domestically and internationally, provided it can overcome existing talent retention and investment challenges.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Serbia from 9 available options
Before contacting Call Center Services agencies in Serbia, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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