Discover 6 companies in Tanzania that specialize in Call Center Services services!

Leading agencies include EF Twelve Limited, Utel Global Company Limited, FastHub Solutions Limited, The Sales House LTD and Quickbiz Consultants. A total of 6 Call Center Services providers in Tanzania are ready to help. They serve clients such as SMEs, NGOs, FMCGs, Banking, Startups, IT firms, Business, Insurance, Education and Hospitality.

Popular skills
Payroll SoftwareInternet of Things (IoT)Artificial Intelligence (AI)
Key technical proficiencies
based on found companies
Also specialize in
Business Services (6)Call Center Services (6)Customer Service Outsourcing (2)IT Services & Consulting (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 6 matching agencies

T
Dar es Salaam, Tanzania

Tigo Tanzania provides a range of business services and call center solutions to support companies in achieving their goals. The company offers postpaid plans for device financing, allowing customers to access the latest technology without breaking the bank. With Tigo, businesses can expand their reach, improve customer engagement, and increase revenue. The company's services enable entrepreneurs to focus on what matters most – growing their business. By leveraging Tigo's expertise in call center services, companies can improve operational efficiency, enhance customer experience, and drive growth. Whether you're a small startup or a large enterprise, Tigo Tanzania has the solutions you need to succeed.

team of 101 - 250 people

30+ years of industry experience

contact for pricing

contact for pricing

F
Dar es Salaam, Tanzania

FastHub Solutions Limited simplifies telecommunications and mobile payments services through end-to-end transactional and solution-based products to various enterprises. The company provides a range of services, including Business Services, Call Center Services, Mobile Money, Bulk SMS, USSD, Shortcode Gateway, and Value Added Services (VAS) aggregation. These services enable clients to store funds securely in electronic accounts linked to mobile phone numbers, conduct simple questionnaires, and access valuable information. FastHub Solutions Limited also provides call center solutions for businesses, allowing them to handle large customer telephone requests efficiently. By leveraging cutting-edge enterprise-grade solutions powered by Mobile Money APIs, payment processing, messaging gateways, and more, the company helps clients simplify payments and telecommunication services.

team of 2 - 10 people

9 years of industry experience

contact for pricing

contact for pricing

Q
Dar es Salaam, Tanzania

Quickbiz Consultants specializes in providing expert business development and HR solutions to startups and established businesses. Their services include recruitment, HR documentation, education background check, employment background check, trainings, career coaching, and counselling. These services enable companies to streamline their operations, reduce costs, and improve productivity. By outsourcing these functions, businesses can focus on their core activities and achieve success. Quickbiz Consultants' team of professionals provides 24/7 support to ensure clients receive prompt assistance whenever needed. With their expertise in business process outsourcing, HR solution, and payroll management software, companies can automate functional tools related to human resources management and reduce HR work. By partnering with Quickbiz Consultants, businesses can expect a four-step process that includes talent management, staffing, trainings, and consultancy services. This approach helps businesses achieve success and grow their operations.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

U
Dar es Salaam, Tanzania

Utel Global Company Limited offers a range of business services, including customer service outsourcing and call center services. These solutions enable businesses to streamline their operations, improve communication with customers, and increase efficiency. By partnering with Utel Global, clients can focus on their core business while leveraging the expertise of a dedicated team. The company provides end-to-end customized outsourcing services that meet specific business needs. Utel Global's commitment to excellence ensures timely delivery, quality results, and adaptability to industry trends. With a focus on technology, business, and customer service, the company delivers top-notch solutions that align with clients' goals.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

E
Dar es Salaam, Tanzania

EF Twelve Limited provides world-class workforce services by bridging the gap between technology and human capabilities. This enables businesses to drive productivity and prepare for the 4th industrial revolution. Human intuition and capabilities are combined with technologies like Artificial Intelligence (AI) and Internet of Things (IoT). EF Twelve Limited offers a range of services, including IT Services & Consulting, Business Services, Call Center Services, and more. These services enable businesses to automate processes, improve customer care, and enhance brand communication. With expertise in humanoids, AI, IoT, and more, EF Twelve Limited helps clients stay ahead of the curve. From digitizing paperwork to conducting real-time KYC document screening, EF Twelve Limited provides a comprehensive suite of solutions for businesses looking to boost productivity and efficiency.

team of 2 - 10 people

8 years of industry experience

contact for pricing

contact for pricing

T
Dar es Salaam, Tanzania

The Sales House LTD specializes in providing top-notch business services and call center solutions to clients across various industries. With a strong foundation established in 2011, the company delivers exceptional results that exceed customer expectations. Leveraging its expertise in business services and call center operations, The Sales House LTD helps businesses streamline their communication processes, boost sales, and enhance overall efficiency. By partnering with The Sales House LTD, companies can tap into a wealth of benefits, including enhanced customer engagement, improved lead generation, and increased productivity. Whether it's implementing effective call center strategies or providing business solutions tailored to specific needs, The Sales House LTD is committed to delivering outstanding results that drive business growth.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

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Overview of the digital agency industry in Tanzania

Tanzania's digital agency industry is experiencing notable growth, driven by increasing internet penetration and the rapid adoption of mobile technology. With an internet penetration rate of approximately 50% and over 31 million internet users as of early 2023, the Tanzanian market is becoming increasingly attractive for digital marketing, web development, and social media management services. Small and medium-sized enterprises (SMEs) are progressively turning to digital platforms to enhance their visibility and commercial performance, creating ample opportunities for local digital agencies.

Key statistics and trends

  • Mobile penetration: Around 90% of internet access in Tanzania occurs via mobile devices, highlighting the importance of mobile-first strategies.
  • Social media usage: Approximately 6 million Tanzanians actively use social media, with platforms like Facebook, Instagram, and WhatsApp dominating digital marketing channels.
  • E-commerce growth: Tanzania’s e-commerce market is projected to grow at a compound annual growth rate (CAGR) of around 15% between 2023 and 2027, significantly impacting digital agency services.

Challenges and opportunities in the market

Despite robust growth, Tanzania's digital agency industry faces several challenges including limited digital infrastructure in rural areas, inconsistent internet connectivity, and a shortage of skilled digital professionals. Moreover, many businesses are still hesitant in fully embracing digital transformation due to limited awareness of digital benefits.

However, these challenges also present significant opportunities. Agencies proficient in providing tailored digital training and localized digital solutions stand to benefit substantially. Furthermore, the increasing government emphasis on digitization and the steady expansion of internet infrastructure projects, such as the National ICT Broadband Backbone (NICTBB), offer promising prospects for future growth in Tanzania’s digital agency ecosystem.


Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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