Leading agencies include Xtendo Group | BPO, Recauda Uruguay, Casa Tres, Lazos Contact Center and Contaccta Contact Center. A total of 8 Call Center Services providers in Uruguay are ready to help. They serve clients such as Retail, PyMEs, Ventas, Travel, Finance, Marketing, Healthcare, Businesses, Organizations and Manufacturing.
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Found 8 matching agencies
COREFONE provides business services and call center solutions to optimize interactions with clients. The company specializes in executing high-value business processes with the necessary technology to achieve success. With a team of experts, COREFONE helps generate value for clients through various modalities of contact and data management. The company assists government entities in providing efficient services through multiple channels to deliver information promptly to citizens. COREFONE supports retailers and e-commerce businesses by offering solutions to improve customer service, increase market presence, and amplify their reach. By leveraging business intelligence, inbound marketing, and automation, the company enables significant commercial opportunities for various businesses.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
eXpand offers comprehensive contact center solutions, including call center management, IVR, and customer service platforms. These solutions enable organizations to improve customer experience, increase efficiency, and reduce costs. With eXpand's scalable and flexible infrastructure, businesses can adapt to changing demands and optimize their operations. The company provides a range of services, including call center design and implementation, training and support, and ongoing maintenance and monitoring. By leveraging eXpand's expertise, organizations can enhance their customer engagement, reduce response times, and increase productivity. Key benefits include improved customer satisfaction, increased agent productivity, and reduced costs through automation.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Lazos Contact Center provides a range of services to help businesses and organizations connect with their customers and community. Web & Software Development, Public Relations and Events, Data Analysis, Marketing Strategy, Cloud Computing, Artificial Intelligence, Machine Learning, Digital Transformation, Customer Experience, User Experience, Voice UI, Telecommunications, E-commerce, Social Media Management, Content Creation, Video Production, Website Design, Mobile Application Development, IT Consulting, Cyber Security. By leveraging these services, clients can improve their online presence, increase customer engagement, and drive business growth. Lazos Contact Center's team of experts helps organizations navigate the ever-changing technology landscape to achieve their goals and stay ahead of the competition.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Xtendo Group | BPO is a leading provider of business process outsourcing services, offering cloud consulting, business services, customer service outsourcing, call center services, and sales outsourcing solutions to businesses worldwide. With over 20 years of experience in driving growth and improving efficiency, we have developed expertise in creating tailored solutions that meet the unique needs of each client.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $5k
Casa Tres offers a comprehensive range of services designed to enhance business operations and customer experiences. Their call center services provide efficient and effective solutions for businesses, enabling them to focus on their core activities. With over 20 years of experience in the market, Casa Tres has developed a unique approach to meeting the specific needs of its clients. Their team provides personal and expert support, ensuring that every client receives tailored assistance. By leveraging technology and design expertise, Casa Tres enables businesses to achieve optimal results, including increased sales and post-sales activities. The company's services also include telemarketing, e-commerce support, debt recovery, BPO, and data enrichment. By partnering with Casa Tres, businesses can enhance their competitiveness, improve customer satisfaction, and drive revenue growth.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Recauda Uruguay is a premier provider of business services, offering a range of solutions to help businesses thrive. With years of experience in customer service outsourcing and call center services, they cater to the needs of various industries, ensuring seamless communication and exceptional customer experiences. By leveraging their expertise, businesses can benefit from increased efficiency, cost savings, and improved relationships with clients. Recuada Uruguay's team of professionals is dedicated to delivering personalized support and tailored solutions, helping companies achieve their goals and stay ahead in the competitive market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Comunicaciones del Sur offers expert call center and business services solutions to help businesses thrive. Their services include reception of calls, consultation, and management of agendas. They also provide processing of contracts, high-value sales, and financial product sales expertise. Additionally, they offer debt management, collection, and follow-up. With their cutting-edge technology and specialized approach, Comunicaciones del Sur helps clients improve efficiency and productivity.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Contaccta Contact Center provides specialized contact center services to help businesses improve customer relationships, increase sales, and attract new customers. Through innovative technologies, they offer a range of services including call center management, advertising, and digital marketing. By leveraging their expertise, clients can enhance their overall business performance and achieve success in the competitive market.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyUruguay has distinguished itself as a dynamic hub for digital agencies within Latin America, leveraging strong technological infrastructure, skilled professionals, and strategic government support. Montevideo, the nation's capital, serves as the epicenter for digital innovation, hosting numerous creative and technology-driven agencies that cater to both local and international markets.
According to Uruguay XXI, the country's investment and export promotion agency, Uruguay's IT sector—including digital agencies—has grown consistently, with annual growth rates averaging around 8% over the last five years. The Digital Economy Report highlights Uruguay as one of Latin America's leading countries in digital connectivity, with internet penetration rates surpassing 90% and mobile device penetration at nearly 150%, indicating a highly connected consumer base.
Recent years have seen Uruguayan digital agencies embracing trends such as:
The digital agency industry in Uruguay faces challenges such as a relatively small domestic market and increased competition from larger regional players, particularly Brazil and Argentina. Talent retention and continuous training are also persistent concerns, as skilled professionals often look abroad for higher wages and career expansion opportunities.
Nevertheless, Uruguay offers substantial opportunities for digital agencies. Government initiatives such as the "Plan Ceibal" and investment incentives for tech companies create a supportive environment. Additionally, Uruguay's reputation for political stability, favorable business climate, and excellent digital infrastructure positions local agencies well for international collaboration and sustained growth in the global digital economy.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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