Leading agencies include Entra Group, Webhelp, Manufast, WEngage and WiserBrand. A total of 8 Customer Service Outsourcing providers in Belgium are ready to help. They serve clients such as Retail, Swiftic, Fintech, Fashion, Tech Firm, Marketing, Logistics, Ecommerce, E-commerce and Automotive. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $57,989, reflecting market rates.
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Found 8 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
WEngage is a European partner in creating the best and authentic customer experiences through various communication channels. With over 30 years of experience, they combine skilled people with powerful customer interaction technology to take customer engagement to the next level. Their multilingual offer optimizes customer connections throughout Europe. The company handles customer interactions from selection to retention, ensuring seamless experiences for customers. WEngage offers a one-stop-shop for customer interaction management, utilizing future-proof tools and providing continuous alignment with current and future needs. By leveraging their expertise, clients can differentiate themselves in competitive markets like the telecom industry and create flawless experiences for online shoppers.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Manufast offers a comprehensive and competitive solution for various aspects of an organization. Their services include tailored manutention and confection, efficient stockage e-picking and dispatching, data scanning, and document digitization. These solutions enable companies to simplify administrative processes, enhance marketing efforts, and improve production efficiency. By partnering with Manufast, businesses can benefit from increased productivity, reduced costs, and a stronger social impact.
team of 101 - 250 people
60+ years of industry experience
contact for pricing
contact for pricing
In2Com provides a comprehensive range of business services, including customer service outsourcing and call center solutions, to help businesses enhance their customer engagement. By leveraging their expertise in multilingual communication channels and powerful customer interaction technology, companies can take their customer experience to the next level. In2Com's tailored project management approach ensures that each client receives a unique solution that meets their specific needs. With a focus on delivering exceptional customer experiences, In2Com partners with businesses across various industries, including retail, e-commerce, automotive, and more.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Entra Group has been a trusted partner for over 50 years, providing high-quality services to help businesses thrive. Their call center and back office solutions enable companies to manage client interactions efficiently. With expertise in various sectors, Entra offers flexible and qualitative solutions for HR needs, including recruitment, training, and talent management. By partnering with Entra, businesses can focus on their core activities while leveraging the company's extensive experience. Entra's services cater to diverse industries, including social entrepreneurship and public administration. The company's commitment to quality and innovation has earned it a reputation as a reliable provider of global solutions.
team of 101 - 250 people
50+ years of industry experience
contact for pricing
contact for pricing
ICWork offers flexible outsourcing solutions to help businesses achieve success. The company provides a range of services including customer service outsourcing, event marketing and business services. These services can benefit clients by providing them with the flexibility to outsource non-core functions, allowing them to focus on their core activities. By leveraging ICWork's expertise, businesses can improve efficiency, reduce costs and enhance productivity. With a team of experienced professionals, ICWork delivers high-quality solutions that meet the unique needs of each client. The company's flexible approach allows clients to work with ICWork on a project-by-project basis, ensuring they only pay for what they need.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Yello C.V. provides a range of business services to clients across Belgium, including customer service outsourcing, email marketing, event marketing, call center services, and sales outsourcing. By leveraging their team of 15 experienced professionals, businesses can benefit from enhanced communication, increased efficiency, and improved client relationships. Yello's personalized approach ensures that each client receives tailored support, allowing them to focus on their core activities. With expertise spanning various industries, including economic sectors, Yello C.V. helps organizations achieve their goals through effective telemarketing solutions.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency landscape in Belgium has seen consistent growth, driven by a robust digital transformation across industries. Belgian agencies specialize in areas such as digital marketing, web development, UX/UI design, and strategic consulting. Brussels, Antwerp, Ghent, and Liège have emerged as key hubs, hosting numerous digital agencies that serve both local and international clients.
Belgium's digital marketing spend reached approximately €1.5 billion in 2022, reflecting a steady annual growth rate of around 7% compared to previous years. According to a recent study by Statista, nearly 80% of Belgian businesses increased their digital budgets following the COVID-19 pandemic. Furthermore, as of 2023, Belgium has recorded over 650 active digital agencies, most employing between 10 to 50 people. The trend towards data-driven marketing and personalized customer experiences has pushed more than 65% of agencies to invest significantly in analytics, artificial intelligence, and automation technologies.
Despite steady growth, Belgian digital agencies face significant challenges, notably talent scarcity and rising competition. According to Agoria, Belgium's technology federation, the ICT sector currently experiences a talent gap exceeding 10,000 professionals, making recruitment challenging for digital agencies.
However, these challenges present significant opportunities. Agencies that successfully invest in employee training programs, remote work flexibility, and international collaborations gain competitive advantages. Additionally, the Belgian government's increased support for digital innovation, including grants for SMEs investing in digitization, offers further growth potential. Opportunities also exist in specialized areas such as sustainability-focused digital solutions and multilingual digital marketing, reflecting Belgium’s diverse linguistic and cultural landscape.
In conclusion, Belgium's digital agency industry is robust and evolving, driven by increased digital investments, technological innovations, and supportive governmental policies, despite ongoing talent acquisition challenges.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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