Leading agencies include ProcessFlows, VBK+CO, CSoft Europe, InfoSource Bulgaria Ltd and OWORKERS. A total of 16 Customer Service Outsourcing providers in Bulgaria are ready to help. They serve clients such as E-commerce, B2B, Healthcare, Various industries, Financial Services, Gaming, Finance, Worldwide, Businesses and Public Sector.
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Found 16 matching agencies
MarketStar empowers forward-thinking brands to propel through a dynamic growth pipeline, immersive digital experiences, and expertise in creative, performance, digital ops, and lead generation. By partnering with MarketStar, businesses can unlock opportunities and reap the benefits of a partner channel strategy that truly works. The company provides tailored strategies for customer success, sales methodologies, digital strategy development, marketing strategy, and revenue growth. These services enable clients to refine current strategies, discover new avenues for sustainable growth, and optimize revenue processes across departments.
team of 501 - 1000 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $50k
ProcessFlows is a leading provider of software development, implementation services, IT services & consulting, business services, customer service outsourcing, and digital transformation solutions. By leveraging their extensive experience and partnerships with top technology developers, they help clients across various industries achieve better results and performances. Their services enable businesses to transform their operations, workspaces, and IT infrastructure, leading to improved efficiency, productivity, and growth. With a strong focus on delivering exceptional customer experiences, ProcessFlows provides tailored solutions to meet the unique needs of each client.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
min project budget $1k
oWorkers provides a range of services to help businesses process and manage their data. With expertise in multiple languages, the company offers customized solutions for clients across various industries. Its advanced technology infrastructure ensures high accuracy and productivity rates. By outsourcing data entry tasks to oWorkers, businesses can reduce costs and free up resources to focus on core operations. The company's dedicated teams work closely with clients to understand their unique needs and deliver tailored services. From credit card application forms to civil records, oWorkers provides seamless support for data entry requirements. With its commitment to quality and customer satisfaction, the company has established itself as a trusted partner for global businesses.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Pontica Solutions AD revolutionizes customer experience (CX) and digital solutions in various industries. With over 7 years of expertise, the company provides business services, including customer service outsourcing and call center services. These services enable businesses to grow their operations efficiently and effectively. By leveraging Pontica Solutions' expertise, clients can enhance customer satisfaction, reduce costs, and improve overall performance. The company's digital solutions focus on creating innovative experiences that drive real results. By partnering with Pontica Solutions AD, businesses can stay ahead of the competition and achieve their goals.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Euroccor JSC provides a range of services to enhance business operations and improve customer satisfaction. Their tailor-made solutions focus on cost-efficiency, flexibility, and trust. This enables clients to work more efficiently, reduce costs, and increase customer happiness. By outsourcing non-core functions like customer service and sales, businesses can free up resources for growth and innovation. Euroccor JSC's experienced team is dedicated to delivering high-quality services that meet the unique needs of each client. Their services include Business Process Outsourcing, Customer Service Outsourcing, Social Media Marketing, Call Center Services, and Sales Outsourcing. These solutions are designed to help businesses stay competitive in today's fast-paced market.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
VBK+CO offers bespoke fund administration solutions to clients seeking robust and customized support for their investment portfolios. By leveraging industry best practices, VBK+CO assists organizations in structuring and incorporating funds that align with their unique needs. This enables clients to enhance or complement their existing operational models, fostering a tailored approach to each working relationship. With an owner-managed structure, VBK+CO provides direct access to key decision-makers and the CEO at any time. This level of personalized support is unmatched by other administrators, allowing clients to maximize their investment returns. By partnering with VBK+CO, organizations can benefit from improved compliance, corporate governance, and overall fund administration expertise.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Mercatus provides a range of services to help global companies scale better by taking care of their customers via an omni-channel approach. Their professional IT outsourcing team is based in Sofia, Romania, and Greece, offering flexible business delivery models from staff augmentation to full build-operate-transfer models. This allows clients to focus on their goals while Mercatus handles customer support through various channels. Additionally, Mercatus offers managed IT and outsourcing services, BPO services, B2B lead generation, CX services, outsourced customer and technical support solutions, and devOps services designed to enhance software delivery processes. The company is a cost-effective nearshore software delivery hub, enabling clients to quickly scale their delivery capacity. With its expertise in finding suitable IT professionals and implementing successful marketing strategies, Mercatus helps businesses build and optimize their software development centers.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
This company delivers results through its highly-trained multi-lingual staff and comprehensive facilities. With over 10 years of experience, it has grown significantly and is poised for further expansion. The company provides business services, customer service outsourcing, and call center services to accommodate the needs of clients. These services enable companies to adopt their values and master required skills, ultimately leading to improved efficiency and productivity. By taking full responsibility for admin and legal matters, such as HR, compensation, and benefits, social security, and termination, CXG Business Process Outsourcing streamlines processes end-to-end. This results in a cohesive team that is fully aligned and integrated.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
InfoSource Bulgaria Ltd provides tailor-made outsourcing solutions that leverage human intelligence and AI. The company offers technical support, data handling and processing, human-in-the-loop, staffing and recruitment, and on-demand services to help clients manage their information and business processes. By partnering with InfoSource, clients can develop innovative solutions that improve life for future generations. With a focus on quality, accuracy, and trust, InfoSource builds dedicated teams that deliver results beyond expectations. The company's commitment to societal and environmental causes also sets it apart from others in the industry.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Callboxs provides a comprehensive suite of business solutions to help clients achieve their goals. Their services include sales support, customer service, and digital marketing, enabling businesses to expand their reach and improve customer engagement. By leveraging cutting-edge technology and expert team, Callboxs empowers companies to succeed in today's fast-paced market. With a focus on innovation and quality, Callboxs delivers tailored solutions to cater to diverse client needs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $5k
CSoft Europe provides comprehensive software development, IT staff augmentation, business services, and customer service outsourcing solutions to clients across various industries. By leveraging cutting-edge technologies and agile methodologies, the company delivers high-quality products and services that drive business growth and success. CSoft Europe's expertise spans multiple sectors, including finance, healthcare, and e-commerce. With a strong focus on innovation and customer satisfaction, the company helps businesses navigate the complexities of technology and achieve their goals. Whether it's software development, IT consulting, or customer service, CSoft Europe offers tailored solutions that meet the unique needs of each client. By partnering with CSoft Europe, businesses can enhance their competitiveness, improve operational efficiency, and unlock new opportunities for growth. Through its commitment to excellence and customer-centric approach, CSoft Europe has established itself as a trusted technology partner in Europe.
team of 26 - 50 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Supportica Solutions provides a range of services to help businesses succeed in an ever-changing market. Their scalable solutions are designed to grow and adapt with your business, ensuring that you have the support you need to achieve your goals. The company's flexible conditions allow clients to meet changing market conditions. Supportica Solutions uses a 6-D Process to deliver exceptional results, which includes clearly identifying scope, goals, and objectives, developing a customized plan, implementing the solution, monitoring progress, and utilizing specialized expertise to improve processes continuously. The company provides back office services, software development, IT staff augmentation, maintenance & support, business services, customer service outsourcing, and call center services. These services can benefit clients by maximizing efficiency, delivering high-quality results at a cost-effective manner, and providing flexible conditions to meet changing market conditions.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $5k
Alba Center provides high-quality business process outsourcing services to inform clients about the best practices and market development, creating a reputation of expertise in client service, establishing contact centers that offer additional benefits to its business partners. The company offers customer service outsourcing, call center services, and sales outsourcing, allowing businesses to focus on their core activities while ensuring timely support to customers.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
ACS Bulgaria offers a range of services to optimize business operations, including IT Services & Consulting, Business Services, and Customer Service Outsourcing. By partnering with ACS Bulgaria, businesses can benefit from cost efficiency and high-quality execution. The company's expertise in BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing), and KPO (Knowledge Process Outsourcing) enables it to provide scalable solutions for clients. With a strong network of local capabilities and valuable experience, ACS Bulgaria helps businesses succeed in the Bulgarian market. The country's favorable business climate, as ranked by the Global Service Location Index and Global Business Complexity Index, makes it an attractive location for outsourcing operations.
team of 2 - 10 people
3 years of industry experience
rate $50 - $75 / hr
min project budget $5k
Euro Connect is a digital partner for e-commerce success, providing innovative services to help businesses thrive online. With expertise in customer service outsourcing, call center services, and sales outsourcing, Euro Connect helps brands deliver exceptional customer experiences. The company's cutting-edge approach includes live chat, marketing automation, and performance marketing to drive sales growth and expand into new markets.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyBulgaria has rapidly evolved into a competitive hub for digital and creative agencies, driven by its strategic geographic location, strong IT skillset, and favorable economic conditions. The country is home to a growing number of digital agencies focusing on web development, digital marketing, UX/UI design, and e-commerce solutions. Sofia, the nation's capital, serves as the epicenter, hosting around 60% of these agencies due to better infrastructure, talent availability, and business opportunities.
The Bulgarian digital agency market has shown consistent growth, with industry reports estimating annual growth rates of approximately 12-15% over the past five years. According to the Bulgarian Association of Digital Agencies (BADA), there are currently more than 250 active digital agencies nationwide, employing upwards of 5,000 digital professionals. Key trends shaping the industry include:
Despite rapid growth, the Bulgarian digital agency industry faces several challenges. Talent shortage remains a critical issue, with approximately 70% of agencies reporting difficulties in hiring qualified digital specialists. Additionally, rising competition and price pressures have led to lower profit margins, especially among smaller agencies.
However, numerous opportunities exist. Bulgaria's EU membership offers agencies easy access to other European markets and funding opportunities from EU programs. The country's robust educational institutions produce around 3,500 IT and digital graduates annually, providing a steady influx of fresh talent. Furthermore, the relatively low operating costs and favorable business environment continue attracting international clients seeking high-quality digital services at competitive rates.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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