Leading agencies include Synergy World Call Center, Call Center Pros, NS Outsourcing, CallHub Connect and Communicate to Connect C2C. A total of 14 Customer Service Outsourcing providers in Dominican Republic are ready to help. They serve clients such as Retail, Insurance, Healthcare, Media, Varies, Finance, ECommerce, Education, Technology and E-commerce.
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Found 14 matching agencies
Corpshore Solutions is a multinational business process outsourcing (BPO) provider that enables businesses to reduce costs, accelerate growth, and realize corporate goals while maintaining competitive advantage. Leveraging state-of-the-art technologies, Corpshore offers a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, and Market Research. By partnering with Corpshore, clients can save up to 75% on operations & payroll costs and tap into a world-class team of experts. With Corpshore, businesses can carve out a solid niche within their respective industries and achieve tangible results through outsourcing.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $250k
Acquire BPO offers a range of services to help businesses transform their operations and improve customer experience. Their services include business process outsourcing, customer service outsourcing, call center services, and sales outsourcing. By leveraging the company's skilled resources and best technology, clients can boost process efficiencies and enhance their overall competitiveness. Acquire BPO provides intelligent contact centre and back office solutions, as well as flexible engagement models to deliver bespoke outsourcing solutions that exceed client expectations. The company drives all aspects of its clients' operations, from process management and training to quality assurance and facilities management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
OutPLEX delivers high-quality customer engagements and reduces labor costs through its innovative contact center solutions. By leveraging AI, digital messaging, and human engagement experts, OutPLEX helps global brands optimize their voice and digital customer experience. The company's services include software development, business services, customer service outsourcing, call center services, sales outsourcing, and more. OutPLEX's clients can benefit from improved customer relationships, increased efficiency, and lower operating costs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Call Center Pros offers innovative BPO outsourcing solutions to improve operational efficiency, streamline processes, and scale growth. By leveraging AI and ML, they help clients increase efficiency, reduce overhead, and enhance customer satisfaction. Their services enable businesses to focus on core growth while benefiting from expertise in nearshore locations. Call Center Pros staffs client teams with well-trained agents, providing comprehensive support. With a proven track record of success, this company has become the leading provider of BPO outsourcing solutions in the near-shore region.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Proxima provides Business Services, Customer Service Outsourcing, and Call Center Services to insurance companies. These services help improve customer satisfaction, reduce costs, and enhance operational efficiency. By outsourcing non-core functions, insurance companies can focus on their core business while leveraging Proxima's expertise in call center management. This partnership enables insurance companies to provide 24/7 support to their customers, resulting in increased customer loyalty and retention. Proxima's services also enable insurance companies to reduce their administrative burden, allowing them to allocate resources more effectively. Furthermore, Proxima's nearshore BPO model provides a cost-effective solution for insurance companies looking to outsource their call center operations. With Proxima's support, insurance companies can stay competitive in the market while maintaining high-quality customer service.
team of 26 - 50 people
3 years of industry experience
contact for pricing
contact for pricing
Vixicom is a quality sourcing partner for global organizations, including Fortune 500 companies. Their representatives interact with customers on a personal level, possessing product and company knowledge. They offer customer service outsourcing, call center services, sales outsourcing, business services, and have a unique understanding of people. This enables them to care for customers intuitively. Vixicom's industry expertise ensures they achieve outstanding results in direct-response marketing. Their international perspective, high-capacity seating, rigorous agent training program, and obsession for quality make them a definitive sourcing partner. With access to over 500,000 candidates, they offer a unique advantage. By partnering with Vixicom, global organizations can benefit from exceptional customer service, improved sales outcomes, and increased productivity.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Advensus provides efficient contact center solutions to businesses, enabling them to prioritize customer care and focus on core activities. The company delivers secure communication for clients' privacy and offers nearshore call center services with flexible arrangements. With over 14 years of experience, Advensus has established a strong reputation in the industry. By investing in employees' well-being, the company fosters a positive work environment that benefits both staff and clients. This results in improved customer satisfaction and enhanced business outcomes. Services provided by Advensus include customer service outsourcing, sales outsourcing, call center services, and business services.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Revenue Stream Caribe helps business owners grow their companies by providing Business Process Outsourcing services. With over 25 years of experience in sales, marketing, and manufacturing, they generate more business for clients through outbound lead generation and customer support programs. This frees up time for business owners to focus on what they do best - running their businesses. Revenue Stream Caribe's team has expertise in Call Center Services, Customer Service Outsourcing, Sales Outsourcing, and Business Services. These services benefit clients by increasing revenue, reducing costs, and improving operational efficiency.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
At Communicate to Connect C2C, they offer a range of business services designed to help businesses succeed. Their customer service outsourcing and call center services provide companies with the ability to focus on their core operations while ensuring excellent customer experiences. This allows businesses to increase efficiency, reduce costs, and improve overall performance. By leveraging these services, companies can also enhance their sales outreach efforts through outsourced sales support. With Communicate to Connect C2C, businesses can benefit from improved customer satisfaction, increased revenue, and a competitive edge in the market.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $100k
NS Outsourcing is a premier Nearshore BPO partner for US-based companies. It delivers high-quality, omni-channel customer experience solutions to clients. The team is ready to handle any business challenge and put clients on the path to success. NS Outsourcing operates exclusively in the Dominican Republic and grows its people along with its business.
team of 101 - 250 people
4 years of industry experience
contact for pricing
contact for pricing
Disa Innovations provides a range of business services, including customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Disa Innovations, businesses can enhance their operations, increase efficiency, and improve customer satisfaction. Disa Innovations' expertise in these areas enables companies to focus on strategic initiatives, drive growth, and maximize profitability. With a focus on collaboration, innovation, and excellence, Disa Innovations helps businesses succeed in today's competitive landscape.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $5k
People First BPO provides outsourced back office support and customer service to help businesses scale. With nearshore outsourcing, companies can cut costs, save time, and focus on their core competency. This allows for significant cost-savings and streamlined operations. Businesses can outsource various services such as call center services, sales outsourcing, customer service outsourcing, and business services to free up resources and improve efficiency. By partnering with People First BPO, businesses can enjoy top-quality staff, reduced employee costs, and improved customer satisfaction.
team of 101 - 250 people
5 years of industry experience
contact for pricing
contact for pricing
CallHub Connect offers top-notch customer service and sales solutions that create memorable experiences for clients. Their expert team and cutting-edge technology ensure tangible results. CallHub Connect specializes in seamless customer satisfaction, years of experience, happy clients, and effective solutions. This approach has been crucial to companies' success. With CallHub Connect's professionalism, client interactions are enhanced through reliable communication.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $25k
Synergy World Call Center provides a range of services to businesses, including business services, customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing efficiency, reducing costs, and improving customer satisfaction. By outsourcing these functions, businesses can focus on their core activities and achieve greater competitiveness. Synergy World Call Center's team of experts works closely with clients to understand their needs and deliver tailored solutions. The company offers a range of technologies, including cloud-based systems, CRM software, and project management tools. This enables clients to manage their operations more effectively and make data-driven decisions. Synergy World Call Center serves various industries, including finance, healthcare, retail, and technology. By partnering with the company, businesses can tap into its expertise and achieve significant results.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency industry in the Dominican Republic has experienced significant growth, driven by increasing internet penetration, mobile usage, and social media adoption. With approximately 9 million internet users, representing nearly 83% of the population, digital marketing and online presence have become essential for businesses aiming to reach local audiences effectively.
Despite promising growth prospects, digital agencies in the Dominican Republic face several challenges. Limited digital literacy among small businesses and budget constraints can restrict investment in comprehensive digital marketing strategies. Additionally, the competitive landscape is intensifying as more agencies and freelancers enter the market, increasing the need for differentiation through innovation and quality of service.
However, ample opportunities exist for agencies that specialize in mobile optimization, e-commerce solutions, and social media marketing. The growing demand for personalized and localized digital content presents opportunities for agencies skilled in data-driven marketing and analytics. Furthermore, government initiatives aimed at digital transformation and entrepreneurship support provide favorable conditions for continued expansion and innovation within the Dominican digital agency ecosystem.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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