Leading agencies include Roheline Laine Green Wave, Kontaktikeskus, Webhelp, IP Callcenters and Katrium. A total of 8 Customer Service Outsourcing providers in Estonia are ready to help. They serve clients such as Various industries, USA, Global, Europe, Fintech, Fashion, Tech Firm, Ecommerce, Baltic region and Local businesses. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $20,620, reflecting market rates.
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Found 8 matching agencies
A pioneer in the business services industry since 2002, Roheline Laine Green Wave has established itself as a trusted partner for companies seeking exceptional call center services and customer service outsourcing. By leveraging cutting-edge technology and expert know-how, they help businesses streamline their operations, enhance customer engagement, and drive revenue growth. Their comprehensive suite of services includes business process outsourcing, technical support, and sales enablement, allowing clients to focus on their core competencies and achieve unparalleled success. With a strong emphasis on quality, reliability, and flexibility, Roheline Laine Green Wave has cemented its position as a leading provider of innovative solutions for the modern enterprise.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Kontaktikeskus provides expert call center services tailored to individual business needs. This includes customer service outsourcing and call center services, which enable clients to focus on their core operations while leveraging the expertise of a dedicated team. By partnering with Kontaktikeskus, businesses can improve their efficiency, increase sales, and enhance client satisfaction.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
IP Callcenters offers a range of services to help businesses improve their customer experience and operations. Their cloud-based contact center systems enable 24/7 service, allowing clients to serve customers across the globe. By partnering with IP Callcenters, companies can gain access to expertise in business fundamentals, such as customer service, digital marketing, and HR software solutions. This enables them to engage motivated teams and improve their overall competitiveness. With IP Callcenters' services, businesses can choose from consultation to fully operational Contact Center and HCM systems, ensuring a seamless customer experience. By leveraging cloud-based technology, companies can scale their operations and stay ahead of the competition.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Katrium provides a range of international outsourcing and business support solutions. The company specializes in offering contact center, back-office, virtual assistant services, market research, SEO, SMO, and content services to small and medium-sized businesses as well as larger organizations. With over 16 years of experience, Katrium has established a powerful network of international freelancers who share the company's values and strive to meet customers' expectations. By outsourcing services to Katrium, clients can concentrate on productivity and cost-effectiveness while benefiting from multilingual customer service through multiple channels, SEO-optimized content creation, and market research capabilities.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Providing multilingual outsourced call center services, Liotta OU helps businesses interact more efficiently with their clients. This enables them to make informed decisions on products and sales. By outsourcing customer service and call handling strategy, the company takes care of brand interactions 24/7. Businesses can leave call-making to experts, focusing on growth and development. With Liotta OU, companies can optimize operations, save time, and generate leads. The services include inbound and outbound call center solutions, dedicated support, and administrative assistance.
team of 101 - 250 people
3 years of industry experience
contact for pricing
min project budget $1k
CSC Telecom offers a range of business services that help organizations streamline their operations and improve efficiency. Their customer service outsourcing services enable businesses to provide exceptional support to their customers, while their call center services ensure timely and effective communication. By leveraging CSC Telecom's solutions, companies can reduce costs, enhance customer satisfaction, and gain a competitive edge in the market. With its expertise in digitalization, CSC Telecom helps businesses navigate the ever-evolving technology landscape and capitalize on new opportunities.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
Kinstart OÜ specializes in providing comprehensive IT services to businesses of all sizes. Their team of experts offers product engineering, security risk assessment, web and mobile app development, technology integration, e-discovery, forensics, and digital marketing solutions. These services help clients achieve unprecedented growth and solve real-life problems. With a seasoned professional team, Kinstart OÜ provides top-notch digital solutions.
team of 2 - 10 people
4 years of industry experience
rate $50 - $75 / hr
min project budget $1k
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Post your project — free & easyEstonia, recognized globally for its digital advancements and innovation, hosts a vibrant ecosystem for digital agencies. This small Baltic nation has successfully positioned itself as a leader in digital transformation, fostering an environment conducive to growth in digital marketing, web development, UX/UI design, and software solutions. The market includes both local boutique firms and international agencies, allowing for diverse and specialized offerings.
Despite its robust growth and digital readiness, Estonia's digital agency landscape faces several challenges, including talent shortage due to strong demand for skilled digital professionals. Agencies often compete heavily to attract and retain talent, resulting in rising labor costs.
However, significant opportunities exist, particularly in international expansion and niche specializations. Estonia's reputation as a digital pioneer provides agencies with excellent credibility when targeting foreign markets. Furthermore, the government's proactive digital policies and supportive startup ecosystem present unique opportunities for collaboration and innovation.
In conclusion, the digital agency industry in Estonia continues to expand rapidly, driven by strong local demand and international appeal, positioning it as a key player in Europe's digital ecosystem.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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