Leading agencies include yoummday, Salesupply, FMS - Field Marketing + Sales Services, Rhenus Office Systems Polska and Webhelp. A total of 32 Customer Service Outsourcing providers in Germany are ready to help. They serve clients such as Various industries, E-commerce, Various Industries, International Business, B2B, Sales, Varies, Retail, Brands and Swiftic. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $39,000, reflecting market rates.
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Found 32 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
ThinkOwl provides AI-driven solutions to enhance customer support and boost productivity. Its platform automates business processes, enabling swift and efficient acceleration of business objectives. With ThinkOwl, companies can streamline dialogues, delivering exceptional customer service experiences and significant cost savings. The company offers AI-powered services for customer communication, process automation, document management, and more.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Tolksdorf Communication provides expert call center solutions to help businesses achieve growth, reputation, and success. Their services include business services, customer service outsourcing, call center services, and sales outsourcing. These services enable companies to enhance their customer experience, improve efficiency, and increase productivity. By leveraging Tolksdorf Communication's expertise in inbound marketing, lead management, and telemarketing strategies, businesses can stay ahead of the competition and achieve their goals. With a focus on delivering exceptional customer service, Tolksdorf Communication helps companies build strong relationships with their customers and drive long-term success.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
yoummday provides a range of services to support businesses and individuals. Their business services enable companies to focus on growth and development. Customer service outsourcing helps clients manage their customer inquiries efficiently. Call center services provide 24/7 support for customers. Sales outsourcing boosts revenue through effective sales strategies. For freelancers, yoummday offers flexible home office jobs with well pay. By leveraging these services, businesses can improve customer satisfaction, increase revenue, and reduce costs.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $5k
TENIOS GmbH provides cloud-based communication solutions for professional customer dialog and business communication. Their platform offers a range of services, including voice-api, telephone, numbers, voicebots, and SMS. The company's cloud communications platform is designed for speech applications and business communication in an IP environment. It combines standard speech communication applications with new performance features and provides a scalable and accessible platform. TENIOS GmbH enables customers to create individual cloud services, routing and number applications for real-time communication using their own web technologies or through the intuitive drag-and-drop web portal. The company offers flexible telephone solutions, including cloud-PBX, SIP-trunk, and routing. TENIOS GmbH also provides voice: a future-proof interface that integrates speech applications into telephone systems. The company's Voice-API allows customers to easily integrate speech applications into their telephone systems. It enables text-to-speech (TTS) conversion of text into synthetic speech, automating time-consuming audio production. Automatic speech recognition (ASR) is also available, enabling AI-based speech dialogue and providing professional speech control for customers. TENIOS GmbH's voicebots are integrated with contact center solutions, enabling AI-based speech dialogue and professional speech control for customers. The company brings customer service and dialog to a new level with its cloud communications platform. With its long history as a licensed cloud communications provider since 2001, TENIOS GmbH sets the pace for future technologies and artificial intelligence in its continuous development of its cloud communications platform.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Providing comprehensive document management services, Rhenus Office Systems Poland helps businesses streamline their operations and reduce costs. By offering services such as customer service outsourcing, they enable companies to focus on core activities while ensuring the security and integrity of sensitive information. This expertise ensures that clients can maintain a transparent and efficient workflow, backed by robust processes and cutting-edge technology. With Rhenus Office Systems Poland, businesses can trust that their documents are handled with the utmost care, reducing the risk of data breaches and financial losses.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Salesupply provides expert ecommerce fulfillment and customer service solutions to help online retailers expand their business. With over 15 years of experience, they offer a range of services including ecommerce fulfillment and customer service outsourcing. Their solutions allow businesses to focus on growth while ensuring timely and efficient order processing, returns management, and customer support. Salesupply's expertise in ecommerce fulfillment enables businesses to improve their overall customer experience, increase sales, and reduce costs. By partnering with Salesupply, businesses can benefit from a more streamlined supply chain, reduced inventory levels, and improved customer satisfaction.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Amamedis offers intelligent tools for optimized online marketing, effective customer binding, and professional customer service. The innovative Web-Hub Apovena enables modern digital marketing for every regional pharmacy. With the ECONOBY Feedbacksystem for customer inquiries and satisfaction analyses, you are close to the needs of your customers. Arzneimittelbestellservice and 24/7 Service Center Leistungen support your communication outside of regular business hours and relieve your own employees. Digital Marketing includes website, newsletter, and social media - digital visibility for every pharmacy. To survive in today's online pharmacy market, you must not be afraid of the hard competition. With Apovena Web-Hub, you have the fastest way to connect with customers, inform, and advise them 24/7. This modern digital marketing enables Apovena to create trust, wake up sales impulses, and ensure more sales. As a pharmacist, you only need to concern yourself with a few details, as Apovena organizes all necessary steps from planning to publication. In the Apovena Web-Hub, health news with information and offers of your pharmacy are professionally prepared and automatically distributed to your digital media. This way, your top-of-the-line online presence is created almost automatically.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Providing exceptional customer service solutions, Quality Communications helps businesses optimize their operations and improve customer satisfaction. With a focus on call center services, sales outsourcing, and customer service outsourcing, the company delivers profitable solutions that enhance business performance. By leveraging advanced technologies and expertise, Quality Communications enables companies to reduce costs, increase efficiency, and build stronger relationships with customers. Whether it's improving customer experience, increasing sales, or streamlining operations, the company's tailored solutions cater to diverse industry needs. By investing in Quality Communications, businesses can boost their competitiveness, drive growth, and achieve long-term success.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
A renowned consulting firm specializing in business services and customer service outsourcing. With expertise in project, process, and change management, LEITWERK Consulting helps clients achieve their goals through personalized support and guidance. By leveraging a unique blend of methodological and factual expertise, the company enables businesses to overcome challenges and drive growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
ZENIT X provides expert full-service sales solutions for digital media and print products. With a focus on tailored strategies, the company offers flexible approaches to subscription-based sales, direct sales, individual sales, and e-commerce platforms. As an independent provider, ZENIT X can offer unbiased insights to optimize client growth. The company collaborates with leading IT solution providers to deliver seamless services. By leveraging its expertise in marketing strategy, customer service outsourcing, social media marketing, and call center services, ZENIT X helps clients unlock the full potential of their digital products. This enables them to adapt to changing market trends and consumer behavior, ultimately driving business success.
team of 2 - 10 people
3 years of industry experience
contact for pricing
contact for pricing
hello.de offers a range of customer service solutions, including call center services, to help businesses of all sizes provide exceptional support to their customers. With expertise in multiple languages, the company can cater to various industries, including e-commerce, technical support, and sales. By leveraging advanced technologies such as CRM, Live-Chat, and IVR systems, hello.de can help businesses streamline their operations and improve customer satisfaction.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Hörer und Flamme is a leading provider of business services, offering expert telemarketing and sales solutions to help companies achieve their goals. With years of experience in customer service outsourcing, call center services, and sales outsourcing, the company has established itself as a trusted partner for businesses seeking to improve their marketing efforts and drive revenue growth. By leveraging its team of skilled 'Markenengel' (brand ambassadors), Hörer und Flamme helps clients build stronger relationships with their customers, increase brand awareness, and ultimately boost sales. The company's services are tailored to meet the specific needs of each client, making it an ideal choice for businesses looking to outsource their marketing efforts.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Gegidze Digital Agency provides comprehensive digital solutions for businesses, empowering them to grow and sustain in a rapidly changing world. With expertise in web and software development, mobile app development, IT staff augmentation, and more, the agency helps clients innovate and outperform in the modern market. From creating beautiful UX/UI designs to delivering high-quality services, Gegidze's team of experts is dedicated to transforming traditional business operations with digital technology. By focusing on tailored approaches for companies of any size and shape, Gegidze equips clients with top-performing developers, designers, and marketing experts. The agency also offers staff augmentation services, allowing businesses to build their in-house teams quickly and efficiently. With a strong presence in Georgia, Gegidze is trusted by 100+ companies and is committed to delivering the best digital experience across the world.
team of 26 - 50 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $10k
Gevekom provides top-notch call center services and solutions to businesses. Their customer service outsourcing services help clients manage their customers effectively, leading to increased customer satisfaction. With direct marketing services, companies can reach new customers and boost their sales. Gevekom's call center services enable businesses to handle a high volume of calls efficiently, while their sales outsourcing services assist in generating leads and driving revenue. By partnering with Gevekom, businesses can improve their overall customer experience, increase productivity, and gain a competitive edge in the market.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
EDVLAB Communications provides professional call center services to international clients, offering a range of solutions including inbound and outbound services, telefonschulung, and telemarketing. The company's experienced team uses advanced tools and technology to deliver high-quality results, ensuring that clients achieve their marketing goals. With expertise in customer service outsourcing, direct marketing, and call center services, EDVLAB Communications helps businesses thrive in the global market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
FMS provides expert field marketing and sales services to businesses, enabling them to achieve measurable success. With over 20 years of experience, the company has developed a strong expertise in customer service outsourcing, branding, market research, event marketing, and sales outsourcing. By leveraging its team of experienced sales professionals, FMS helps clients improve their sales performance and achieve their business goals.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Providing comprehensive contact center services, Euro Union Assistance GmbH enables businesses to deliver exceptional customer experiences through personalized support and efficient communication. By leveraging cutting-edge technology and expert knowledge, the company helps clients streamline their operations and focus on core competencies. This includes business services, customer service outsourcing, and call center services that cater to diverse industries, such as various sectors of the economy. With a strong focus on employee development and customer satisfaction, Euro Union Assistance GmbH sets high standards for quality and reliability in its services.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
maXima Service provides comprehensive business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to streamline their operations, enhance customer satisfaction, and drive revenue growth. By leveraging maXima's expertise in inbound, outbound, and full-service solutions, companies can focus on core activities while benefiting from optimized communication channels.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Snubes provides a comprehensive outsourcing platform for businesses seeking to optimize their customer service operations. By leveraging AI-powered features and expert management services, clients can enjoy improved call quality monitoring, streamlined provider selection, and optimized project success rates. With Snubes' platform, companies can find the perfect match for their needs, whether it's inbound or outbound outsourcing, back-office support, or global expansion. By partnering with Snubes, businesses can benefit from increased efficiency, reduced costs, and enhanced customer satisfaction.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Startup Campus Germany GmbH empowers businesses to successfully enter and thrive in the DACH market by providing comprehensive, expertly executed market entry strategies. Tailored to unique client needs, these strategies enable businesses to gain a competitive edge through deep insights into key players, events, and databases. Leveraging native German-speaking sales teams and state-of-the-art IT technologies, Startup Campus Germany GmbH offers services that include market research, customer service outsourcing, marketing strategy, call center services, and more. These services help clients find their first customers, design and implement sales funnels, identify best distribution channels, and expand their businesses in Germany and the DACH region.
team of 2 - 10 people
7 years of industry experience
rate $50 - $75 / hr
contact for pricing
Prosupo provides leading German Call-Center & Virtual Staffing Solutions to help businesses deliver a competitive advantage through deeper customer connections. Their CX services and expertise harness operational insights to meet the challenges of contact centers and customer expectations. The company offers various business services, including Customer Service Outsourcing, Branding, Social Media Marketing, and Call Center Services. These services can benefit clients by providing them with a team of professionals who provide expertise across various business domains. This allows companies to focus on their core activities while maintaining high-quality customer interactions. Prosupo's organizational ethos emphasizes fostering an environment where mutual respect and genuine concern pave the way for collaborative success.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyGermany's digital agency industry is thriving, driven by increasing demand for digital transformation, user experience design, online marketing, and software development. As one of Europe's largest digital markets, Germany boasts a robust ecosystem of digital agencies, ranging from boutique firms to larger, full-service providers. According to the German Digital Industry Association (BVDW), there are currently over 3,000 active digital agencies operating across major cities such as Berlin, Munich, Hamburg, and Cologne.
The digital agency market in Germany has consistently experienced positive growth. In 2022, the industry generated approximately €2.6 billion in revenue, marking an increase of around 8% from the previous year (source: German Association for the Digital Economy). Key trends shaping the market include:
The German digital agency industry faces several challenges, including a shortage of skilled digital professionals, increasing competition from international agencies, and growing cybersecurity concerns. According to a Bitkom survey, 86,000 IT and digital jobs remained vacant across Germany in 2022, highlighting the industry's skill gap.
However, these challenges also present opportunities. Agencies specializing in cybersecurity, data analytics, and AI-driven solutions are witnessing substantial growth. Additionally, the German government's push towards digitalization, including a €3 billion investment in digital infrastructure, offers significant opportunities for digital agencies to expand their services and client base.
Overall, Germany's digital agency ecosystem remains robust, innovative, and poised for continued growth in the coming years.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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