Leading agencies include Asia Outsourcing Services and TDCX. A total of 2 Customer Service Outsourcing providers in Indonesia are ready to help. They serve clients such as Tech, Gaming, Fintech, E-commerce and Outsourcing. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,000, reflecting market rates.
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TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Asia Outsourcing Services provides comprehensive outsourcing solutions to help businesses optimize their operations, improve efficiency, and enhance customer satisfaction. The company's team of experienced professionals offers a range of services including business process outsourcing (BPO), customer service outsourcing, call center services, and manpower outsourcing. These services enable businesses to focus on their core competencies, reduce costs, and increase productivity. With its extensive coverage area in Indonesia, Asia Outsourcing Services provides tailored solutions that cater to the unique needs of each client. By leveraging cutting-edge technology and expertise, the company helps businesses achieve operational excellence and drive growth.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency landscape in Indonesia is experiencing significant growth, driven by rapid digital transformation and the country's expanding digital economy. Indonesia, Southeast Asia's largest market, boasts a population exceeding 278 million, with approximately 212.9 million active internet users as of early 2023. This high level of connectivity has fueled demand for digital marketing, web development, social media management, and other digital agency services.
According to Statista, digital advertising spending in Indonesia reached approximately USD 5.3 billion in 2022, reflecting a rise of 18% compared to the previous year. Mobile advertising accounted for over 70% of total digital ad spend, highlighting the critical role mobile devices play in Indonesia's digital strategy.
Furthermore, social media usage remains high, with platforms such as Instagram, TikTok, and YouTube dominating digital marketing channels. Video streaming and influencer marketing are particularly popular, driving brands to collaborate with digital agencies to leverage these trends effectively.
Despite its growth, the digital agency industry in Indonesia faces several challenges, including a shortage of skilled digital professionals and intense competition among agencies. Data privacy concerns and compliance with evolving digital regulations also pose significant hurdles.
However, these challenges present opportunities for agencies to differentiate themselves through specialization and innovation. The increasing adoption of e-commerce and digital payment platforms also offers substantial potential for digital agencies to expand their service portfolios. Moreover, the government's ongoing support through initiatives aimed at digital infrastructure improvement creates a favorable environment for digital agency growth.
Overall, Indonesia’s digital agency industry is poised for continued growth, driven by increasing consumer digital engagement and robust investment in digital channels.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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