Leading agencies include Webhelp, Digital Hearts Co., Ltd. and Swivelt. A total of 3 Customer Service Outsourcing providers in Japan are ready to help. They serve clients such as Fintech, Fashion, Tech Firm and Ecommerce. Local internet speeds average 165 Mbps, supporting fast development and collaboration. Average local salaries are around $25,882, reflecting market rates.
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Found 3 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
As a trusted partner in the digital world, Digital Hearts Co., Ltd. delivers innovative solutions to transform businesses. Their mobile app development services enable clients to create user-friendly experiences that drive engagement. The company's software development capabilities ensure seamless integration of technology into various industries. Cybersecurity & pentesting services protect clients' sensitive data from threats. Business services, customer service outsourcing, design, web design (UI/UX), graphic design, digital marketing, advertising, social media marketing (SMM), and call center services provide comprehensive support to clients. By leveraging their expertise, businesses can improve efficiency, enhance customer satisfaction, and gain a competitive edge in the market.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
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Post your project — free & easyThe digital agency industry in Japan has witnessed substantial growth, fueled by increasing digital transformation initiatives and rapid technology adoption among Japanese businesses. As of 2023, the market size of digital advertising in Japan reached approximately ¥3.01 trillion, with continued expansion projected in upcoming years. Digital agencies in Japan primarily offer services including web and mobile app development, digital marketing, social media management, and UX/UI design, catering to sectors such as e-commerce, financial services, consumer electronics, and automotive.
Despite robust growth, the digital agency industry in Japan faces several hurdles. There remains a notable shortage of skilled digital specialists and data analysts, creating a talent gap that challenges agencies' growth potential. Additionally, Japan's stringent data privacy regulations require agencies to maintain rigorous compliance standards, adding operational complexity.
However, significant opportunities exist for agencies that effectively navigate these challenges. The accelerated digital adoption among SMEs presents a lucrative market for specialized digital solutions. Furthermore, Japan's aging population is driving demand for accessible digital solutions, creating opportunities in inclusive UX/UI design.
In summary, Japan's digital agency industry is poised for continued growth, driven by rising digital advertising budgets, technological advancement, and shifting consumer behaviors. Agencies that prioritize talent development, regulatory compliance, and innovation stand to gain substantial market share.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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