Leading 1 companies in Shinjuku, Japan for Customer Service Outsourcing services!

Leading agencies include Digital Hearts Co., Ltd.. A total of 1 Customer Service Outsourcing providers in Shinjuku, Japan are ready to help. Local internet speeds average 165 Mbps, supporting fast development and collaboration. Population of Shinjuku, Japan is 337,556. Average local salaries are around $25,882, reflecting market rates.

Average hourly rate

$38

and starting from $25 / hr

based on 1 profiles

Also specialize in

Design (1)Advertising (1)Graphic Design (1)Web Design (UI/UX) (1)Digital Marketing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Digital Hearts Co., Ltd.

Shinjuku, Japan

Customer Service Outsourcing Call Center Services Design +9 services

As a trusted partner in the digital world, Digital Hearts Co., Ltd. delivers innovative solutions to transform businesses. Their mobile app development services enable clients to create user-friendly experiences that drive engagement. The company's software development capabilities ensure seamless integration of technology into various industries. Cybersecurity & pentesting services protect clients' sensitive data from threats. Business services, customer service outsourcing, design, web design (UI/UX), graphic design, digital marketing, advertising, social media marketing (SMM), and call center services provide comprehensive support to clients. By leveraging their expertise, businesses can improve efficiency, enhance customer satisfaction, and gain a competitive edge in the market.

team of 501 - 1000 people

20+ years of industry experience

rate $25 - $50 / hr

contact for pricing

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.