Leading companies include Adept Technologies Ltd, Pettinsky, Techno Brain BPO-ITES, Daropo Insights Center and Africa Konnect. A total of 6 Customer Service Outsourcing providers in Kenya are ready to help. They serve clients such as B2B, Kenya, E-commerce, African Market, IT and Technology, Various Industries, Traveling Agencies and Finance and Banking. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $2,000, reflecting market rates.
Adept Technologies Ltd offers a wide range of digital solutions to help businesses succeed. Their services include Big Data & BI, AI Development, Business Services, Customer Service Outsourcing, and Call Center Services. By leveraging human expertise, they empower exceptional AI and Machine Learning models, enabling organizations to gain economic moat, improve customer experience, bring products to market faster, and access a pool of qualified data annotators. Adept's Contact Center Service provides cost reduction, improved customer satisfaction, regulatory compliance, data-driven insights, and increased revenue through enhanced sales and lead generation.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Impact Outsourcing Limited provides a range of services to help companies thrive. The company's mission is to provide opportunities for personal and professional skill development for vulnerable youth and women, while also offering accurate data solutions for ambitious artificial intelligence and machine learning. By leveraging empathy, versatility, and teamwork, Impact Outsourcing offers outsourcing services such as polygonal annotation, transcription services in over 15 languages, bounding boxes, video annotation, and NLP outsourcing services. These services enable companies to solve complex problems and capture entities in videos with frame-by-frame precision. With a focus on sensor data enrichment, Impact Outsourcing helps clients achieve their goals through expert services.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
Pettinsky empowers businesses to thrive in the modern digital landscape. With a comprehensive range of services, they provide tailored solutions to drive success. Their team delivers cutting-edge digital expertise, leveraging innovation and staying up-to-date with the latest technologies. By pushing boundaries and driving real outcomes, Pettinsky builds strong partnerships to understand unique client needs and deliver measurable results. This enables businesses to increase revenue and improve customer satisfaction.
team of 2 - 10 people
7 years of industry experience
rate $50 - $75 / hr
min project budget $1k
Daropo Insights Center offers a wide range of services to help businesses succeed. Their team of experts provides high-quality market research, customer service outsourcing, digital marketing, and more. With a national reach in Kenya, they can execute research in almost all local languages and cater to clients across the African Market. Daropo is known for its excellent track record in customer satisfaction and quality assurance. By providing competitive pricing and exceptional services, they aim to keep customers happy. Their expertise encompasses social and market research, retail projects, and census studies. With a strong presence in Kenya and a network of experts across Africa, Daropo Insights Center is the perfect partner for businesses seeking reliable and effective solutions.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
As a global leader in information technology enabled services, Techno Brain BPO-ITES delivers robust Business Services and Process Automation Solutions to clients worldwide. With offices in Naples and St Augustine, Florida, and a state-of-the-art facility in Nairobi, Kenya, the company provides Call Center, Collections, and Revenue Management services. This allows businesses to tap into the growing economic sectors of Africa, leveraging English-speaking talent pools and youthful skills development. Techno Brain BPO-ITES excels in Robotic Process Automation, Customer Service Outsourcing, Sales Outsourcing, and ITES solutions, providing clients with scalable, reliable, and professional services that meet their unique needs.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Africa Konnect is a leading web development and online marketing company that offers a wide range of services to businesses in Africa. The company provides custom campaign plans tailored to any performance objective, utilizing its expertise across various digital media platforms such as Meta, TikTok, Google, Twitter, LinkedIn, and Pinterest. With its full in-house media buying and creative team, Africa Konnect helps clients achieve their marketing goals through targeted audience engagement, social advertising, and search engine optimization. The company's services include web & software development, business services, customer service outsourcing, app designing (UI/UX), branding, graphic design, logo design, advertising, marketing strategy, market research, digital services, social marketing, and more. By leveraging its expertise in digital marketing, Africa Konnect enables businesses to reach their target audience, amplify their message, and drive meaningful results. The company's services benefit clients by providing them with a competitive edge in the market, improving brand awareness, driving website traffic, generating leads, and increasing sales.
team of 2 - 10 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyKenya's digital agency landscape has experienced significant growth, driven by increased internet penetration, mobile technology adoption, and rising demand for digital marketing solutions. Nairobi, the country's capital, has emerged as a regional hub hosting numerous local and international digital agencies that offer services ranging from social media management and digital advertising to website development and analytics.
According to DataReportal's Digital 2023 Kenya report, Kenya had approximately 17.86 million internet users as of January 2023, translating to an internet penetration rate of about 32.7%. Social media usage has also skyrocketed, with 10.55 million active social media users, making it a key channel for digital marketing campaigns. The smartphone penetration rate, estimated at around 60%, further amplifies digital engagement opportunities.
Moreover, businesses are increasingly allocating more budget to digital marketing, with sectors like financial services, retail, FMCG, and telecommunications leading the charge.
Despite the growth, digital agencies in Kenya face several challenges, including:
Nevertheless, these challenges present distinct opportunities for agencies. Growing mobile penetration and increasing digital literacy create avenues for innovative mobile-first campaigns. Additionally, government initiatives such as the Kenya Digital Economy Blueprint aim to bolster digital infrastructure, fostering an improved environment for digital agency operations. The expanding e-commerce sector, projected by Statista to reach revenues of over $3 billion by 2027, also signals promising growth for agencies adept at digital strategy and execution.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Kenya from 6 available options
Before contacting Customer Service Outsourcing agencies in Kenya, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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