Leading agencies include Deployed, 2B Connected Limited, Swivelt, Kärcher NZ and Constore. A total of 5 Customer Service Outsourcing providers in New Zealand are ready to help. They serve clients such as Retail, Businesses, Asia-Pacific, Business Services and Thrusting Businesses. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Average local salaries are around $35,800, reflecting market rates.
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Found 5 matching agencies
Deployed helps businesses expand and thrive in today's tough market by leveraging a wider talent pool. This expertise creates lasting employment opportunities, bridging cultural and communication barriers between businesses and experienced professionals. By providing business services, customer service outsourcing, call center services, Deployed enables companies to access committed talent who add long-term value. Businesses can scale faster, grow their operations, and improve productivity with Deployed's support. With Deployed, companies can navigate the challenges of offshoring and thrive in today's competitive market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
2B Connected Limited transforms business operations by offering tailored solutions in lead generation, sales, customer support, and market research. By outsourcing to 2B Connected, businesses can focus on core activities while leveraging specialised skills and tools to ensure high-quality leads are identified and engaged. The company provides efficiency, flexibility, and scalability, allowing clients to concentrate on other essential areas with confidence that the lead generation process is in capable hands. Additionally, 2B Connected elevates customer service experience through exceptional customer service, advanced technology, skilled professionals, and cost-efficient solutions. The company offers comprehensive offerings in handling inbound or outbound calls, providing specialised customer or technical support, and sales support, designed to fit businesses of all sizes and industries.
team of 26 - 50 people
7 years of industry experience
contact for pricing
contact for pricing
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
Kärcher NZ provides professional cleaning services to businesses and homeowners. Their offerings include customer service outsourcing, which enables companies to focus on their core operations while Kärcher NZ handles customer inquiries and support. This allows businesses to improve customer satisfaction and reduce costs. With a wide range of cleaning equipment and pressure washers, Kärcher NZ helps preserve monuments and clean homes. The company prioritizes sustainability in all its operations, from concept to production. By using environmentally friendly practices, Kärcher NZ contributes to a cleaner and healthier environment. Their expert cleaning machines are designed for professional use, making it easy for businesses to maintain their facilities. With years of experience dating back to 1935, Kärcher NZ has established itself as a trusted provider of cleaning solutions.
team of 1000+ people
90+ years of industry experience
contact for pricing
contact for pricing
Constore offers a range of storage solutions for individuals and businesses in Auckland. Their container storage facility is designed to provide a safe and secure environment for storing valuable items, with features such as CCTV surveillance, lock-box security systems, and weather-tight containers. The company's services include customer service outsourcing and business services, which can benefit clients by providing efficient and reliable solutions for their storage needs. With options starting from two months to several years, Constore's storage solutions are ideal for individuals looking to store items temporarily or businesses in need of long-term storage.
team of 2 - 10 people
8 years of industry experience
rate $300 - $400 / hr
contact for pricing
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Post your project — free & easyThe digital agency sector in New Zealand has experienced significant growth over the past five years, driven by increasing demand for digital marketing, web development, and data analytics services. As businesses increasingly transition online, the need for specialized digital expertise has surged, resulting in a robust ecosystem of agencies across the country, particularly concentrated in Auckland, Wellington, and Christchurch.
According to the Interactive Advertising Bureau (IABNZ), digital advertising spending in New Zealand reached NZD $1.93 billion in 2022, marking a 10% increase compared to the previous year. Mobile advertising accounted for approximately 68% of this spend, underscoring the growing importance of mobile platforms. Additionally, data from Stats NZ indicates that 91% of New Zealand businesses now have an online presence, up from 85% in 2018, highlighting the increasing reliance on digital agencies to manage and optimize these digital platforms.
Some notable trends in the New Zealand digital agency landscape include:
Despite positive growth, New Zealand's digital agency industry faces several challenges. Talent shortage remains prominent, with agencies struggling to find and retain skilled digital specialists. Additionally, rapidly evolving technology requires continuous upskilling and investment in new tools, placing pressure on smaller agencies.
However, significant opportunities exist within the industry. The rise of e-commerce and digital transformation in traditional sectors presents new avenues for growth. Moreover, increased government focus on digital infrastructure and innovation provides potential for further agency collaboration and market expansion.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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