Leading agencies include IBT, Raya CX, Proactivests, Infoperformance and Twigsystem IT. A total of 21 Customer Service Outsourcing providers in United Arab Emirates are ready to help. They serve clients such as Retail, Business, Finance, Healthcare, Manufacturing, UAE, Dubai, Sports, Schools and Startups. Local internet speeds average 313.55 Mbps, supporting fast development and collaboration. Average local salaries are around $35,022, reflecting market rates.
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Found 21 matching agencies
Masdar is a leading clean energy company that has been driving the global energy transition for over 17 years. The company provides various services, including business services, customer service outsourcing, and sales outsourcing, to help clients achieve their net-zero objectives. By supporting more than 40 countries in their energy transition, Masdar helps them expand their renewable energy footprint and deliver their strategic initiatives, such as the UAE's Net Zero by 2050 initiative. Masdar's global initiatives empower women and young people to become sustainability leaders, reward grassroots sustainability solutions, and foster global collaboration. The company's technologies include green hydrogen, renewable energy projects, and low-carbon urban development. Masdar has backed various countries' bold energy transitions, including Uzbekistan's, and provides funding for specific projects, such as the Swainson's hawks conservation project in Antelope Valley.
team of 101 - 250 people
15+ years of industry experience
rate $200 - $300 / hr
min project budget $5k
RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
ALLSTARSIT provides a comprehensive solution for businesses looking to expand their global team. Their services include software development, testing services, IT services & consulting, IT staff augmentation, business services, and customer service outsourcing. These services enable companies to tap into a wide talent pool of top-tier engineers and simplify the hiring process. ALLSTARSIT's integrated solution streamlines the process of finding and hiring global talent, managing HR and payroll, and automating compliance across 20+ countries. This allows businesses to save time and resources, reduce hiring timelines by up to 50%, and eliminate administrative tasks such as taxes, benefits, and payroll.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
IBT is an IT solutions company in Dubai, UAE. Our primary focus is to deliver top-tier products and services adhering to global standards for our clients in the UAE. Businesses worldwide rely on our expertise to provide essential services and education. Our team comprises experienced technicians well-versed in the latest technological innovations and frameworks. We offer a range of services including IT consulting, software development, and data analytics. Our goal is to help businesses succeed by providing tailored solutions that meet their unique needs. With years of experience, we have established ourselves as a trusted partner for businesses across various industries. We are committed to delivering exceptional customer service and ensuring that our clients receive the best possible outcome from our services. Our team is dedicated to staying up-to-date with the latest industry trends and technologies, allowing us to provide innovative solutions that meet the evolving needs of our clients. By partnering with us, you can expect a high level of expertise, professionalism, and customer satisfaction. We are passionate about what we do and strive to make a positive impact on businesses and individuals alike.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $50k
Logical Network Solution offers a range of services to protect and enhance business operations. Their cybersecurity and pentesting services help prevent cyber threats, while their customer service outsourcing solutions provide efficient support for clients. By providing quality management system certification, they ensure their products and services meet client needs through effective quality management systems. This enables long-term development initiatives and improves overall performance and customer satisfaction.
team of 26 - 50 people
8 years of industry experience
rate $50 - $75 / hr
min project budget $75k
Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
BOTH provides a range of business services designed to simplify operations in the UAE and GCC. By outsourcing customer service, call center services, and more, clients can focus on growing their businesses. BOTH's corporate services are now part of Clara Formations, a leading digital company services provider. This partnership enhances BOTH's ability to offer cutting-edge solutions to clients. The company's services benefit clients by providing exceptional support, increased efficiency, and cost savings. By leveraging technology and expertise, BOTH helps clients achieve their goals. With experience spanning over 15 years, BOTH is well-positioned to meet the evolving needs of businesses in the region.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing top-notch software development and IT services for businesses in Dubai. TOPAZ FZE offers a comprehensive range of solutions, including unified communication, cloud contact centers, network & security, infrastructure, outsourcing, and customer service outsourcing. These tailored solutions enable enterprises to build better customer experiences, improve operational efficiency, and reduce costs.
team of 26 - 50 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
CIG Dubai offers comprehensive business setup solutions in Dubai and the UAE, simplifying regulatory compliance and business initiation. With over 16 years of experience, the company provides strategic partnerships, active involvement in committees and business councils, and expert management of the setup process. This enables clients to thrive within Dubai's dynamic market, while fostering accountability, promptness, and attentiveness. By providing tailored solutions based on extensive knowledge of local regulations, CIG Dubai streamlines paperwork, legal requirements, and tasks for efficiency, ensuring a smooth process for business success.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
Budget Uniform provides high-quality uniforms that reflect a company's professionalism and values. The uniform is a vital element in branding, creating an organization's first impression. With expertise in manufacturing, Budget Uniform offers customized solutions to meet clients' specific needs, ensuring timely delivery and excellent customer support. This ensures that workwear meets the demands of daily use, providing optimal comfort and durability.
team of 26 - 50 people
5 years of industry experience
contact for pricing
contact for pricing
Valuecent Consultancy provides high-quality business advisory, tax & regulatory, bookkeeping and accounting outsourcing, audit & assurance services to clients looking to expand their business horizons in India and international market. The company offers one-stop solutions for offshoring accounting services, helping businesses cut costs and increase efficiency. With over 11 years of experience, Valuecent Consultancy assists government organizations, MSMEs, and businesses in adapting to new environments, increasing operational efficiencies, and maintaining compliance. The firm provides specialized, independent, and highly professional attention, designed to create growth and increase value for clients. By outsourcing accounting and bookkeeping services, businesses can reduce costs by 40% to 60%. Valuecent Consultancy is a member firm of Antea International, a leading alliance of independent firms with a strong presence in Europe and Latin America.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
REACH 3C has been delivering exceptional services since its founding in 1999. This UAE-based company specializes in AI Development, Maintenance & Support, Business Services, Customer Service Outsourcing, and Call Center Services. By leveraging these services, clients can enhance their operational efficiency, improve customer satisfaction, and gain a competitive edge in the market. REACH 3C's team of experts provides tailored solutions to meet the unique needs of various industries. From AI-powered insights to customer-centric support, REACH 3C is dedicated to helping businesses thrive. With years of experience and a strong commitment to quality, REACH 3C has established itself as a trusted partner for companies seeking innovative and effective solutions.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
This leading IT services company specializes in delivering cutting-edge technology solutions to businesses. Their web and software development services enable clients to streamline operations, innovate, and optimize productivity. By leveraging the latest technologies, they offer a comprehensive suite of services, including Oracle EBS, Oracle Cloud, Salesforce, Digital Transformation, RPA, and IT Sourcing. With expertise spanning various industries, Appstec Technology Services helps businesses modernize, innovate, and compete effectively in the digital landscape.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
Bedroom Curtains in Dubai offers a range of modern and luxurious window treatments to enhance the ambiance and functionality of any bedroom. With years of expertise, they provide bespoke solutions for customers looking to elevate their living space. Their services include Customer Service Outsourcing and Business Services, which enable them to cater to various needs of clients. By partnering with Bedroom Curtains, businesses can benefit from professional customer support and streamlined operations. This enables them to focus on core activities while ensuring a seamless experience for their clients.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Proactivests provides facility management services to enhance the quality of life in Dubai. Their team offers a range of services including customer service outsourcing and business services. By prioritizing exceptional attention to detail and timely project completion, they ensure that clients receive high-quality results. Proactivests also provides technical services such as electrical, plumbing, and air conditioning services. These services help maintain cleanliness and hygiene in various settings, from residential homes to commercial spaces. With a focus on safety and comfort, their solutions promote optimal building performance and longevity.
team of 26 - 50 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $1k
BERICHT is a reputable accounting, auditing, and consulting firm in the UAE. Established in 2014, it provides a range of services to help businesses establish and grow in the UAE and other GCC countries. The firm offers one-stop solutions for investment decisions and leverages partnerships with business partners from Europe, Asia, Africa, and North America to provide a global perspective to clients. By staying up-to-date with industry trends and market developments, BERICHT helps clients succeed. Its primary goal is to ensure client satisfaction and build strong relationships. Assurance teams promote trust and confidence in business, while consulting services use emerging technologies and AI to deliver exceptional results. Business Process Outsourcing (BPO) enables contracting external service providers for various processes. By outsourcing, businesses can focus on core activities and improve efficiency.
team of 2 - 10 people
10+ years of industry experience
rate $300 - $400 / hr
min project budget $1k
UTO Services LLC helps businesses elevate their customer experience through CX transformation, enabling them to accelerate growth and improve customer satisfaction. By leveraging cutting-edge technologies like Metaverse Login, UTO Services LLC provides innovative solutions that drive business success. Their services include Business Services and Customer Service Outsourcing, allowing companies to focus on core operations while enjoying exceptional support. With expertise in various industries such as business and customer service, UTO Services LLC empowers clients to reach new heights.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $10k
The One Accountant Services provides a comprehensive range of accounting and business services to startups and small businesses in Dubai. With over 75 years of collective experience, the company offers expert financial solutions, including book-keeping, VAT tax, audit, support, consultancy, compliance, due diligence, and payroll management. Their services help organizations automate and speed up their activities, enabling them to prioritize tasks and make effective decisions. The company's human touch approach ensures personalized attention to each client's unique needs. By outsourcing day-to-day operations, businesses can focus on growth and development. The One Accountant Services provides expert financial advice, tax planning, and audit services to help clients achieve financial success.
team of 2 - 10 people
4 years of industry experience
rate $50 - $75 / hr
min project budget $1k
TwigSystem IT provides result-oriented IT solutions and services to help organizations achieve their digital transformation goals. Their software development services enable companies to create scalable, reliable, and secure applications. Additionally, they offer big data and BI solutions to provide valuable insights and drive business decisions. Their AI development services empower businesses to automate end-to-end processes and accelerate digital transformation. TwigSystem IT's IoT development services help companies connect their devices and sensors to gain a competitive edge. They also provide cloud consulting services to help organizations migrate to the cloud and improve their overall IT infrastructure. Furthermore, they offer business services, including customer service outsourcing, to support businesses in achieving their goals. With their expertise in enterprise document management systems and digital signatures, TwigSystem IT helps companies streamline their processes and improve productivity.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
IPIX BPO offers a wide range of services to help businesses thrive. Their customer service outsourcing and call center services enable companies to focus on their core operations, while IPIX BPO handles the administrative tasks. This approach benefits clients by providing improved customer satisfaction, increased efficiency, and cost savings. By partnering with IPIX BPO, businesses can stay competitive in today's fast-paced market. With years of experience in business process outsourcing, IPIX BPO has established itself as a trusted partner for companies seeking to improve their operations.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Infoperformance empowers businesses to deliver exceptional customer experiences. By leveraging industry-specific solutions and result-driven strategies, companies can stay ahead of the curve and drive growth. The company's expert team provides a range of services, including business services, customer service outsourcing, and call center services, designed to optimize customer experience and improve brand image. With a focus on empathy, personalization, and care, Infoperformance helps clients achieve their objectives by tracking real-time metrics and incorporating valuable customer feedback. By joining forces with Infoperformance, businesses can outrun rivals and achieve outstanding growth.
team of 26 - 50 people
6 years of industry experience
rate $25 - $50 / hr
min project budget $10k
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Post your project — free & easyThe digital agency landscape in the United Arab Emirates (UAE) is rapidly expanding, driven by robust government support, a thriving entrepreneurial ecosystem, and a high internet penetration rate of 99% as of 2023. Dubai and Abu Dhabi have emerged as key hubs for digital marketing, web development, and creative digital solutions, attracting both regional and international players.
Despite its growth, the UAE digital agency sector faces several challenges:
However, numerous opportunities remain, particularly in emerging sectors like artificial intelligence, virtual reality, and e-commerce. The UAE government's digital-first initiatives, such as the Dubai Economic Agenda (D33) and Smart Dubai Strategy, encourage digital innovation and create openings for specialized agencies. Furthermore, the increasing demand for Arabic-language digital content and localized strategies presents additional avenues for growth.
Overall, the UAE’s digital agency ecosystem remains vibrant and promising, driven by progressive policies, increasing digital adoption, and evolving consumer preferences.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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