View 2 companies in Cambridge, United States offering Maintenance & Support services!

Leading agencies include Newfire Global Partners and Knectar. A total of 2 Maintenance & Support providers in Cambridge, United States are ready to help. They serve clients such as Startups, Education, Corporate, Technology, Non-profit, Healthcare, Mobile Gaming, Cyber Security, Financial Services and Digital Healthcare. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Cambridge, United States is 118,403. Average local salaries are around $80,116, reflecting market rates.

Average starting budget
$27,500
while min. project budget is $500
based on 2 profiles
Average hourly rate
$100
and starting from $50 / hr
based on 2 profiles
Popular skills
PHPDrupalMagentoWordPressCRM's (Salesforce, BaseCRM, HubSpot)
Key technical proficiencies
based on found companies
Also specialize in
Web Design (UI/UX) (2)Maintenance & Support (2)Software Development (2)Web & Software Development (2)Mobile App Development (1)
Complementary specialties
validated by client feedback
Maintenance & Support services keep your software and systems running smoothly after launch. This includes regularly applying updates and patches to fix bugs, monitoring performance to catch issues early, backing up data to prevent loss, and offering help-desk support when users need assistance. Sub-services can include scheduled health checks, emergency troubleshooting, user training, system documentation updates, and on-call support to resolve critical problems quickly and minimize downtime.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

N
Cambridge, United States

Newfire Global Partners is a leading IT service company that provides web and software development, maintenance and support, as well as expert staff augmentation and advisory services. These solutions are designed to help businesses accelerate their growth by concentrating on their unique competitive advantages. The company's team of seasoned leaders focuses on business transformation and de-risking operations across an organization's lifecycle. With its multi-disciplinary teams comprised of highly skilled professionals, Newfire Global Partners delivers high-quality software, product, and marketing solutions. Its exclusive machine learning tool, Novel Heat, ensures code quality, increases the velocity of Scrum teams, and provides management dashboards. The company also offers in-depth risk evaluations and precise investment insights for VC/PE-backed clients. Additionally, Newfire Global Partners helps enterprises deliver large-scale technology solutions, modernize their infrastructure, and innovate with AI. For startups and early-stage companies, it provides agile development, expert guidance, and proven solutions to navigate the complexities of building products. For growth-stage businesses, the company offers scalable engineering teams, cost management expertise, and operational excellence projects.

team of 101 - 250 people

9 years of industry experience

rate $50 - $75 / hr

min project budget $50k

K
Easthampton, United States

Knectar specializes in custom website development, providing strategic web development, information architecture, content development, and search-engine optimization. The company's team of project managers, designers, and web developers work agilely to bring projects from concept to execution on time and on budget. With expertise in web design services, advanced technical API integration development, and CRM integrations with Salesforce, BaseCRM, HubSpot, Knectar delivers responsive, secure, and standards-compliant websites. The company also contributes to open source software packages such as Drupal 7, Drupal 8, Magento 1.9 through Magento 2.0, and WordPress.

team of 2 - 10 people

20+ years of industry experience

rate $100 - $150 / hr

min project budget $5k

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Understanding maintenance & support services for your business

Maintenance & support services have evolved significantly and today cover much more than simply troubleshooting issues. Decision-makers who partner with experienced providers gain proactive support aimed at enhancing system reliability, security, and performance. Typically, these services help maintain software applications, websites, and IT infrastructure, ensuring seamless operations and minimizing downtime.

Industry overview and key technologies

The maintenance & support industry has rapidly advanced, leveraging technologies like cloud-based monitoring tools, AI-driven analytics, and automation platforms such as ServiceNow, Zendesk, and Jira. Providers now offer continuous monitoring, performance optimization, security patches, and regular software updates, allowing businesses to focus on their core operations.

Common questions companies ask before choosing an agency

  • What specific services are included in standard maintenance & support?
  • How quickly does the agency respond to issues or downtime?
  • Are there flexible plans suitable for changing business needs?
  • Does the provider have expertise with our specific technology stack?

Benefits and pitfalls to consider

Key benefits include reduced operational risks, improved security, lower downtime, and predictable IT expenses. However, pitfalls can arise from unclear agreements, inadequate response times, or providers lacking specialized expertise. Choosing a provider with clear service-level agreements (SLAs) and transparent communication is crucial.

Typical project timelines

Most maintenance & support contracts run annually, but initial setup and onboarding typically take 1-4 weeks. Emergency support is often available immediately, while routine maintenance activities are regularly scheduled.

Ultimately, selecting the right maintenance & support partner offers stability, efficiency, and peace of mind, positioning your business for sustained growth and success.

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