Accedo Technologies

Transforming customer experiences through innovative solutions

Accedo Technologies is a leading nearshore provider of customer support services. The company offers an agile and scalable approach to English, Spanish, and other language support needs. By communicating with customers through their preferred channel, Accedo helps businesses reduce repeat calls and improve the overall customer experience. With a focus on resolution and cost-effectiveness, Accedo provides tailored digital marketing solutions that fit business goals. The company also offers full back-office services, including password resets and email account setups, to help IT departments improve efficiency. Accedo's virtual contact center solution ensures quality, scalability, and security for clients, while its flexible workforce delivery model drives higher employee satisfaction. This positive impact on performance levels is achieved through a combination of work-at-home and brick-in-mortar operating models.