SymTrain

Automating training and coaching with AI-powered simulations

SymTrain provides automated role-play scenarios to contact center agents, utilizing its proprietary AI-powered Coach Sym tool. This digital solution streamlines coaching at scale, resulting in shorter time to proficiency (~50%), increased revenue per call, better conversion rates, more sales per hour, and improved customer satisfaction scores. By leveraging data-driven coaching created from successful agent calls, SymTrain automatically improves agent performance by 7-9%. The company's platform empowers new hires to attain confidence and proficiency 50% faster during onboarding, while also reducing operating costs by 3-6%. With its streamlined candidate screening processes, SymTrain helps contact centers across various industries achieve their financial and operational goals. By automating resource-intensive role-play and measuring agent preparedness before live calls, SymTrain ensures agents are properly reskilled and effectively executing on the floor.