From lock-outs to calm control (home security business)

IT Services & Consulting

A Perth home-security company came to us after years of bad support left them locked out of key assets: email, domain/DNS and their website. The goal was simple—restore comms fast, regain ownership, and put a secure, stable setup in place so the business could breathe again. We handled an emergency email recovery and migration, repaired and hardened the website, and consolidated domain, DNS and hosting under the owner’s control. Clear documentation and plain-English handover mean they now know what they have—and how it’s protected.

What was the main challenge in this project?

Lost access to email, domain/DNS and CMS (previous provider lock-in) Email deliverability issues and missed client messages Website instability/outages and corrupted files No documentation or single point of accountability

What was your solution or approach?

Emergency restore of mail and migration to Microsoft 365 with MFA Fixed mail flow and deliverability (SPF, DKIM, DMARC) Repaired/hardened the WordPress site; added uptime monitoring and backups Consolidated domain, DNS, and hosting under the client’s ownership Documented everything and provided a plain-English runbook

What was the outcome or impact for the client?

Business email restored the same day; web stability within ~36 hours Reliable deliverability and fewer missed enquiries Site performance and uptime improved; routine backups in place 100% ownership of domain, DNS, hosting and mail—no more lock-in Less firefighting, more focus on serving customers