Leading companies include Liss Solutions, Dalerio Consulting, Fusion CX, Commercey and Altask. A total of 8 Call Center Services providers in Albania are ready to help. They serve clients such as US, UK, Asia, Telco, Utility, Germany, Businesses, Business Services, Various industries and Hospitality Industry.
Liss Solutions is a dynamic company that offers a wide range of digital services to clients worldwide. They provide web design and development, software design and development, social media management, graphic design, virtual assistance, and data entry. These services help clients achieve their goals and grow their businesses. With years of experience, Liss Solutions delivers outstanding results and builds long-lasting relationships with clients.
team of 2 - 10 people
5 years of industry experience
rate < $25 / hr
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Dalerio Consulting offers a range of services to help businesses thrive. Their web and software development capabilities allow companies to create functional websites, while mobile app development enables seamless user experiences. The company's maintenance and support services ensure that clients' online presence remains up-to-date. Additionally, their business services provide valuable expertise in areas such as customer service outsourcing and sales outsourcing. By leveraging these services, businesses can improve their branding and profits. Dalerio Consulting's digital marketing agency helps companies grow by providing specialized services like search engine optimization and call center services. With a focus on quality communication and support, the company enables clients to connect with their customers more effectively.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
EuroCom CX offers a range of business services designed to improve customer experience and drive efficiency. The company provides customer service outsourcing, call center services, and order processing services, helping businesses like yours succeed in today's fast-paced market. With expertise spanning over eight years, EuroCom CX has developed a wide range of services tailored to the needs of diverse clients across various industries, including Telco and Utility sectors. By leveraging cutting-edge technology and a multilingual customer service team, EuroCom CX enables businesses to enhance their customer interactions, increase profitability, and boost customer satisfaction.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Commercey offers a wide range of services to help businesses thrive. With over 10 years of experience, they provide consultancy, solutions, and tips to inspire business growth. Their customer service outsourcing services help companies improve their operations, while eCommerce marketing and call center services enhance customer engagement. Additionally, Commercey's software development services ensure that businesses have a solid online presence. By leveraging their expertise in business services, companies can increase efficiency, reduce costs, and achieve greater success.Commercey's team of professionals is dedicated to providing value-driven solutions that meet the unique needs of each client.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
SIMETRIX SOLUTIONS offers bespoke customer support solutions to achieve a successful future. The company provides innovative outsourcing solutions, including software development, business services, and customer service outsourcing. With over 10 years of experience, SIMETRIX SOLUTIONS has helped numerous clients exceed customer expectations and strengthen their brand image. The company's services include 24/7 call center solutions, business process outsourcing, back office support, and data entry services. By partnering with SIMETRIX SOLUTIONS, businesses can increase revenue and profits, improve customer satisfaction, and reduce operational costs. From inbound and outbound calling services to multi-channel expert-led ticketing systems, SIMETRIX SOLUTIONS provides comprehensive customer support solutions tailored to each client's needs.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
This leading IT services provider empowers businesses to thrive in a rapidly changing digital landscape. By offering scalable IT outsourcing, they cater to the unique needs of each client, from development to enterprise-level services. With expertise in creating engaging online presence and mobile applications, Wedes.al helps businesses tap into the vast opportunities of the internet. Their comprehensive range of services includes managed IT services, call center services, chat support services, email support services, technical support services, quality assurance, production support, web development, custom software solutions, outsourcing of business processes, e-commerce, and payment gateways. By partnering with Wedes.al, businesses can enjoy peace of mind knowing their data is secure, and they have access to expert IT support at any time.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Altask helps businesses elevate their growth, efficiency, and success by providing strategic outsourcing solutions. The company offers various services such as inbound phone calls, outbound phone calls, fast and friendly chat interactions, bots, and personalized plans to help clients achieve their goals. By leveraging these services, businesses can transform their operations, empower growth, efficiency, and success.
team of 2 - 10 people
1 year of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyAlbania's digital agency industry has experienced steady growth in recent years, driven by increasing internet penetration and widespread adoption of digital marketing strategies among local businesses. With roughly 78% internet penetration as of 2023, Albania's growing digital landscape provides fertile ground for the expansion of digital agencies specializing in web design, social media management, content creation, and digital advertising.
According to recent data, there are around 150 active digital agencies operating in Albania, primarily concentrated in Tirana, the capital city. Approximately 70% of these agencies offer comprehensive digital marketing services, while the remaining specialize in niche areas such as UX/UI design, SEO, or performance marketing. Social media marketing remains dominant, with platforms like Facebook and Instagram being central to marketing campaigns, considering that over 63% of Albanians actively use social media.
Despite rapid growth, the digital agency sector in Albania still faces challenges such as limited access to advanced technological resources, a relatively small talent pool, and strong competition from international agencies entering the local market. Additionally, local agencies often struggle with convincing traditional businesses to shift more budgets toward digital channels.
However, significant opportunities exist, particularly in sectors such as tourism, e-commerce, and technology startups, all of which are increasingly investing in digital marketing strategies. The continued expansion of digital infrastructure and increasing awareness of digital marketing's benefits among SMEs provide substantial avenues for growth. Agencies that can demonstrate clear ROI and specialize in innovative digital solutions are likely to thrive in Albania’s evolving digital ecosystem.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Albania from 8 available options
Before contacting Call Center Services agencies in Albania, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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