Leading companies include Intelli Solutions S.A., Webhelp, Plegma Net, Digicall SA and Mediatel S.A.,. A total of 6 Call Center Services providers in Athens, Greece are ready to help. They serve clients such as Telecommunications, Sales, Retail, Fintech, Finance, Fashion, Tech Firm, Ecommerce, Healthcare and Businesses. Population of Athens, Greece is 3,090,508.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Intelli Solutions S.A. offers a comprehensive suite of services to help businesses thrive in the digital age. By leveraging innovative technologies and expert advice, they enable organizations to streamline their operations, enhance customer engagement, and drive revenue growth. Their software development capabilities allow clients to create customized solutions that meet specific needs. Additionally, Intelli provides business consulting services to support digital transformation, and their customer service outsourcing solutions ensure seamless communication with customers. The company's expertise in telecom and financial sectors has earned them a reputation as trusted IT advisors. By partnering with Intelli, businesses can reduce operational costs, minimize debt, and improve overall efficiency.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Mediatel S.A. provides comprehensive business services, including customer service outsourcing and call center solutions to help businesses thrive in today's competitive market. By leveraging a multi-channel approach, Mediatel helps companies establish a strong online presence, improve customer engagement, and increase revenue. Their team of experts offers tailored solutions for various industries, from customer service to sales and back-office operations. With cutting-edge technology and a focus on quality, Mediatel delivers exceptional service that drives business growth.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
FONEMED HELLAS provides innovative business services, customer service outsourcing, and call center services to ensure seamless communication between patients and healthcare providers. With over two decades of experience, the company has established itself as a trusted partner in the Greek market. By leveraging cutting-edge technology and expertise in telephonic coordination and medical management, FONEMED HELLAS helps healthcare organizations improve patient care, reduce costs, and enhance operational efficiency. The company's services cater to various industries, including insurance companies, and offer personalized support for patients and subscribers. With a strong focus on quality and customer satisfaction, FONEMED HELLAS has become the preferred choice for millions of clients across Greece.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Plegma Net provides a range of business services, including customer service outsourcing and call center services. These services enable businesses to enhance their customer experience, increase efficiency, and reduce costs. With its expertise in providing tailored solutions, Plegma Net helps clients improve their overall performance. By leveraging cutting-edge technology, the company delivers innovative communication solutions that meet the evolving needs of businesses. This includes developing comprehensive telephony centers that provide seamless connectivity for clients across various industries.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Digicall SA provides integrated and efficient contact center services, helping businesses to deliver a positive customer experience. By outsourcing their contact center needs, companies can save capital, release resources, and focus on core activities. Digicall's services include inbound and outbound multichannel contact center solutions, HR outsourcing, and various support services that cater to clients' specific needs. With Digicall, businesses can improve customer satisfaction, increase revenue, and gain a competitive edge in their industry.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Athens from 6 available options
Before contacting Call Center Services agencies in Athens, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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