Leading agencies include JobHome, Ayty Tech, Geosoft, Cobrart and Central 24 Hours. A total of 28 Call Center Services providers in Brazil are ready to help. They serve clients such as Gaming, Finance, Businesses, Automotive, Tech, Varejo, Saúde, Retail, Mining and SME’s. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $9,000, reflecting market rates.
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Found 28 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Geosoft provides comprehensive software development, big data & BI, business services, and call center services to various industries. Their solutions enable clients to effectively model and analyze underground spaces, collaborate on data management, and make informed decisions. With a long history of 38 years in the industry, Geosoft has established itself as a trusted partner for mining, civil, environmental, and energy companies.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Belluno Call Center provides humanized call center services that help businesses establish stronger connections with their customers. Their specialized support for internet service providers (ISPs) enables them to understand the unique challenges faced by these companies. By offering a range of services, including call center receptivity, connection with clients, and connection with customers, Belluno Call Center aims to improve customer satisfaction and loyalty. With a focus on quality and reliability, they strive to be the reference point for humanized connections in the industry. Their services benefit clients by providing 24/7 support, enhancing brand reputation, and increasing sales.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing top-notch call center services, business process outsourcing, and technology solutions to businesses in Brazil. Their expertise in customer service outsourcing, call center services, and business process outsourcing helps clients maximize their communication with customers. With a focus on delivering exceptional results, they offer customized solutions that cater to the unique needs of each client.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Neobpo empowers businesses by providing innovative solutions in digital marketing, call center services, and business services. With expertise in customer experience (CX), they deliver customized technologies to adapt to various industries' needs. By combining people and technology, Neobpo strives to achieve optimal results for its clients.
team of 1000+ people
8 years of industry experience
contact for pricing
contact for pricing
The Amaro Group provides expert call center solutions to automotive businesses, enabling them to deliver exceptional customer experiences. Their services include business services and call center services, which help companies improve their relationships with customers and increase sales. By outsourcing their call center operations, businesses can focus on their core activities while benefiting from the expertise of Amaro Group. This results in improved customer satisfaction, increased efficiency, and enhanced competitiveness.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
InHouse Contact Center and Information Technology offers a range of services to help businesses improve their operations and maximize their results. Their contact center solutions are designed to provide excellent customer experiences, while also increasing efficiency and reducing costs. By implementing cutting-edge technologies and innovative strategies, InHouse helps businesses achieve their goals and stay ahead of the competition. From call center services to business process optimization, their expertise is unparalleled. With a proven track record of success, InHouse Contact Center and Information Technology is the ideal partner for any organization looking to improve its customer experience.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
BlueLab helps businesses improve customer experience through automated chatbot and voicebot solutions. By automating routine inquiries, BlueLab enables companies to reduce costs, increase efficiency, and enhance the overall customer experience.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Novatrade Brasil offers a range of solutions to help international companies expand their presence in the Brazilian market. Their services include Business Services, Call Center Services, and more. With expertise in logistics, marketing, and operational support, Novatrade Brasil enables businesses to thrive in Brazil's largest economy in Latin America. By providing a complete analysis and guidelines for business operation, they help companies make informed decisions and allocate resources efficiently. Through integrated services and solutions, Novatrade Brasil accelerates business growth, sales, and efficiency. Their team of specialists works closely with clients to strengthen their presence in the market, anchoring brands and increasing relevance in the local context.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
VGX Contact Center offers a range of services to help businesses thrive. With over nine years of experience, they provide Business Services, Customer Service Outsourcing, and Call Center Services that benefit clients by improving customer satisfaction, increasing efficiency, and driving revenue growth. By outsourcing these functions, companies can free up resources for strategic initiatives and focus on core competencies. VGX Contact Center's team of experts works closely with clients to understand their needs and deliver tailored solutions that meet their goals. Through proactive management and a commitment to excellence, they help clients succeed in today's fast-paced market.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Cobrart offers a comprehensive solution for businesses to manage their debt collection and customer service needs. With over 20 years of experience, they provide a range of services including call center services, customer service outsourcing, and business services. Their team of qualified professionals uses advanced technology to negotiate with creditors and minimize client complaints. By outsourcing these tasks, businesses can focus on their core activities while leveraging Cobrart's expertise in debt collection and customer service.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Ayty Tech is a leading provider of innovative IT solutions. The company offers a wide range of services including e-commerce development, IT services and consulting, business services, customer service outsourcing, and call center services. These services can benefit clients by improving their online presence, increasing efficiency, and enhancing customer experience. Ayty Tech's expertise in e-commerce development enables businesses to create successful online stores, while its IT services and consulting help organizations streamline their operations and make data-driven decisions. The company's business services provide tailored solutions for companies of all sizes, from customer service outsourcing to call center services.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing exceptional call center solutions, Style Call Center Solutions aims to deliver personalized service that drives real results. By leveraging cutting-edge technology and expert expertise, the company helps businesses enhance their customer engagement and loyalty. With years of experience in the industry, they offer tailored services tailored to meet the specific needs of each client. From customer service outsourcing to call center management, Style Call Center Solutions provides solutions that streamline operations, boost efficiency, and increase revenue. By partnering with Style Call Center Solutions, businesses can enjoy improved communication, reduced costs, and enhanced overall performance.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Top Use - Headsets offers innovative solutions for voice communication with high technology integration, ensuring high quality, low cost, and continuous improvement of system effectiveness. With over 20 years of experience in developing electro-acoustic technology, they design and produce high-quality products catering to the professional market of voice communication. Their efficient logistics system allows for rapid and quality delivery throughout the national territory, both for product delivery and technical assistance. The company's ISO 9001:2015 certification demonstrates its commitment to following production standards recognized worldwide. Top Use provides business services, call center services, and headsets for premium communication, helping businesses achieve their strategic objectives.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
The Paradox Studio offers a comprehensive range of video production and animation services to help businesses tell their stories effectively. From script to screen, their team of experts provides high-quality video solutions that can benefit clients in various ways. By leveraging their expertise in video storytelling, businesses can increase brand awareness, engage with target audiences, and drive sales. The studio's services cater to a diverse range of clients, including multinationals, advertising agencies, SMEs, non-profits, event companies, entrepreneurs, hotels, tourism industry, education institutes, and other businesses.
team of 2 - 10 people
15+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
At JobHome, we help companies transform their call centers and improve customer satisfaction. With our expertise in business services and call center solutions, we provide a range of tools and technologies to help businesses succeed.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
ALKES helps businesses thrive in the digital age by offering cutting-edge call center services and business solutions. With years of experience, they provide tailored support to clients across various industries. By leveraging their expertise, companies can enhance customer experience, streamline operations, and increase productivity. ALkes' innovative approach combines technology with human insight to deliver personalized results. Their services enable businesses to stay ahead of the curve and achieve their goals more effectively.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
TerNet Conectividade is a leading provider of Business Services and Call Center Services. By leveraging its expertise, businesses can enhance their customer experience, increase efficiency, and drive growth. With its cutting-edge technology infrastructure, TerNet Conectividade helps clients connect with their customers more effectively, making it easier to conduct business transactions. The company's Business Services enable companies to focus on their core operations while managing the complexities of communication and data management. In contrast, its Call Center Services allow businesses to receive professional support and improve customer satisfaction. By partnering with TerNet Conectividade, organizations can tap into a skilled workforce and benefit from streamlined processes, resulting in improved productivity and competitiveness. With years of experience, TerNet Conectividade has established itself as a trusted name in the industry.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Central 24 Hours offers a range of services to help businesses succeed. Their call center services provide around-the-clock support, enabling companies to operate smoothly. This allows them to focus on other aspects of their business. By outsourcing customer service, businesses can improve efficiency and reduce costs. With digital strategy development, Central 24 Hours helps companies stay ahead of the curve in terms of technology. Their solutions for contact centers, telemarketing, and telephony IP enable companies to communicate effectively with customers. By providing virtualization and platform solutions, Central 24 Hours enables businesses to manage their IT systems more efficiently. This results in improved performance and productivity. With expertise in security and control, Central 24 Hours protects businesses from cyber threats. Their services are designed to meet the needs of various industries, including those that require high levels of customization. By partnering with Central 24 Hours, businesses can enjoy cost-effective solutions without sacrificing quality.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
ARC Telecom provides innovative solutions to connect, secure, and monitor businesses. Their PABX Virtual offers 5 or 10 ramais for a customized call center experience. Contact Center in the cloud ensures seamless communication with customers. Additional services include CFTV for surveillance, alarm systems for security, and infrastructure monitoring. With ARC Telecom, businesses can benefit from improved performance, enhanced security, and increased efficiency.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Daleth AC Ambiente Colaborativo provides expert contact center solutions to businesses, enabling them to focus on their core operations while ensuring excellent customer relationships. By outsourcing call center services and relationship management, companies can save resources, reduce costs, and improve overall efficiency. With a range of customized solutions, Daleth AC helps clients streamline their customer service processes and increase satisfaction. The company's experienced team and cutting-edge technology enable fast response times, efficient issue resolution, and enhanced brand reputation. Whether your business is growing or established, Daleth AC has the expertise to adapt and support your evolving needs.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing top-notch Contact Center services to businesses, AG Call Center offers tailored solutions to meet their unique needs. With expertise in Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, the company helps clients improve their customer experience, increase efficiency, and drive revenue growth. By leveraging advanced technology and a team of experienced professionals, AG Call Center empowers businesses to succeed in today's competitive market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
QualityCalls Lead Generation is a successful commercial telemarketing company with endless possibilities. They specialize in outbound telemarketing for Business-to-Business and Business-to-Consumer, providing direct marketing, telephone sales, support, and lead generation services to various clients. Their goal is to bridge the gap between customers and businesses, finding solutions and opening doors to new opportunities. Quality is their priority, ensuring positive results. With years of experience in telemarketing, they have developed a unique approach for each service. They help clients achieve better business results through their exceptional sales services.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency industry in Brazil continues to experience steady growth, driven by increased internet penetration, rapid adoption of mobile technologies, and a vibrant startup ecosystem. As Latin America's largest economy, Brazil holds significant potential for digital marketing, advertising, and technology transformation. Digital agencies have become pivotal in guiding businesses through digital transitions, customer engagement strategies, and online presence optimization.
Brazil currently has over 160 million internet users, representing approximately 75% of the country's population. The increasing internet usage has directly influenced the expansion of digital advertising, with digital ad spending expected to reach approximately $5.29 billion USD in 2023, marking a 12% growth compared to the previous year. Social media platforms are dominant, with Brazilians spending an average of 3 hours and 41 minutes daily on social media, significantly higher than the global average.
Key trends shaping Brazil's digital agency ecosystem include:
Despite impressive growth, digital agencies in Brazil face several challenges. Economic fluctuations and political uncertainties can impact overall marketing budgets. Additionally, talent acquisition and retention remain difficult due to competition for skilled professionals like data scientists, digital strategists, and UX/UI designers.
However, opportunities abound. Small and medium-sized enterprises (SMEs) increasingly recognize the importance of digital transformation, opening ample business avenues for digital agencies. Moreover, emerging technologies such as AI-driven analytics, voice search optimization, and programmatic advertising offer new market niches. Agencies capable of adapting swiftly to these trends, emphasizing creative and data-driven solutions, stand poised for significant growth in Brazil's digital landscape.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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