Best Call-Center Services in Dhaka, Bangladesh

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Found 43 matching agencies

H
Hishab
Redefined Financial Transactions Safely and Conveniently 📈💳

team of 2 - 10 people

8 years of industry experience

contact for pricing

contact for pricing

C
Call Center Bangladesh
Excellent Call Center Solutions 📞

team of 26 - 50 people

8 years of industry experience

contact for pricing

contact for pricing

M
MY Outsourcing Limited
Expert Contact Center Solutions for MNCs and FMCG companies in Bangladesh.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

contact for pricing

T
The Brand Maker
Crafting brand stories that connect with audiences worldwide

team of 2 - 10 people

5 years of industry experience

Rate $100 - $150 / hr

Min project budget $10k

C
Call Point Business Solutions Ltd.
Excellence in offshore outsourcing and BPO services

team of 26 - 50 people

7 years of industry experience

contact for pricing

contact for pricing

D
Digicon Technologies Ltd
Transforming industries through innovative BPO services 🚀

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

contact for pricing

I
Impel Service & Solutions Limited (ISSL)
Customer Centric Outsourcing Hub for Business Transformation

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

V
Virgo Contact Center Services Ltd
Delivering exceptional customer service outsourcing solutions.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

D
Dutytaker
Expert AI Solutions for Business Success 🚀

team of 2 - 10 people

7 years of industry experience

contact for pricing

Min project budget $5k

S
SuperTel Ltd
Effective Communication and Efficient Technology Solutions 💻💡

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

N
Net Bangla Limited
Expert Outsourcing Solutions for Business Success

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

P
Phoenix Solutions
Transforming business through innovative solutions.

team of 2 - 10 people

9 years of industry experience

Rate $50 - $75 / hr

Min project budget $10k

M
Meridian International Group'Better Solution Better Life'
Better Solution, Better Life

team of 101 - 250 people

40+ years of industry experience

contact for pricing

contact for pricing

E
Eminence Communication
Empowering Businesses through Effective Communication 📞

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

a
adkey Limited
Creative Solutions for Your Business

team of 26 - 50 people

20+ years of industry experience

contact for pricing

Min project budget $250k

I
Idea Tanks
Expert IT Services for a Smarter Business 🤖💻

team of 1 person

2 years of industry experience

Rate $25 - $50 / hr

contact for pricing

O
Optimal Track Limited
Delivering Excellence in IT Services and Business Solutions 🚀

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

H
HRC Technologies Limited (IGW)
Connecting for Business Success

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

E
Euro Glass
Leading glass and aluminum solutions for modern architecture

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

M
MCA Leads Media
Expert Business Solutions for Your Success 🚀

team of 2 - 10 people

8 years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

Z
Zesh Solutions
Expert solutions for business growth

team of 101 - 250 people

15+ years of industry experience

contact for pricing

Min project budget $1k

A
Advance Mca Leads
Expert Business Solutions for a Brighter Future 💡

team of 2 - 10 people

5 years of industry experience

contact for pricing

contact for pricing

G
Genex Infosys Limited
Driving Excellence through Technology and Innovation

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

contact for pricing

I
Ignite Tech Solutions
Expert BPO and Telemarketing Services for Global Businesses

team of 101 - 250 people

6 years of industry experience

contact for pricing

Min project budget $5k

3
360-supports
Boost Your Business with Outstanding Call Center Services!

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $10k

S
Synergy Business Solution
Transforming businesses through innovative solutions and customer-centric approach.

team of 2 - 10 people

6 years of industry experience

contact for pricing

Min project budget $1k

H
HRSOFTBD
Building digital products for over 10 years

team of 2 - 10 people

10+ years of industry experience

Rate $50 - $75 / hr

Min project budget $1k

C
Crystal Future Venture Ltd.
Building Tomorrow's Telecommunications Network

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

N
NIMBUS TEK
24/7 Business Solutions for Global Growth

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

S
Songbird Telecom Limited
Reliable Voice Connectivity Across India and Worldwide 📞

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

B
BANGLA TRAC COMMUNICATIONS LIMITED
Connecting People, Enhancing Business

team of 101 - 250 people

15+ years of industry experience

contact for pricing

contact for pricing

F
FIFO TECH
First-in first-out expertise for global businesses

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

C
CallCenter.com.bd
Proactive HR solutions for businesses in Bangladesh

team of 2 - 10 people

9 years of industry experience

contact for pricing

contact for pricing

S
SkyTech Solutions
Expert BPO Services for Global Businesses

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $5k

L
Lucid Business Solutions
Growing businesses worldwide with exceptional service

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $1k

T
Teleserv
Elevated Outsourcing for Exceptional Customer Satisfaction

team of 2 - 10 people

2 years of industry experience

contact for pricing

Min project budget $5k

A
ASL BPO
Your Trusted Partner For Outsourcing Solutions

team of 26 - 50 people

10+ years of industry experience

contact for pricing

Min project budget $1k

T
TeleConsult Group (TCG)
Transforming businesses through innovative call center solutions

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

Q
Quantanite
AI-powered demand and lead generation experts for revenue growth

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

Min project budget $1k

B
BDCOM ONLINE LIMITED
Connecting Progress with Excellence 💻💡

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

M
Mir Telecom Limited
Elevate Your Organization with Cloud Computing Solutions 🌐

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

I
Inovetix
Empowering Digital Solutions for Sustainable Success

team of 2 - 10 people

5 years of industry experience

Rate $25 - $50 / hr

Min project budget $5k

A
Avian BPO
Bangladesh's Trusted Tech Brand for IT and ITES Services

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

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What Are Call-Center Services?

Call-center services involve managing inbound and outbound customer communications, including support, sales, and inquiries. In Dhaka, Bangladesh, businesses rely on call-centers for effective customer engagement and problem resolution.

These services ensure your customers receive timely, friendly assistance, improving brand reputation and retention.


Types of Call-Center Services

Call-centers offer a variety of services such as inbound support, outbound sales, telemarketing, technical support, and helpdesk functions. Agencies in Dhaka, Bangladesh often specialize in sectors like finance, healthcare, or retail, tailoring their services accordingly.


Benefits of Outsourcing Call-Center Services

Outsourcing can reduce operational costs, provide access to trained professionals, and offer scalability. Local agencies in Dhaka, Bangladesh provide cultural and language advantages that enhance customer satisfaction.

Outsourcing also allows companies to focus on core business activities while ensuring excellent customer care.


Inbound Call-Center Services

These focus on handling incoming customer calls for support, orders, or inquiries. Inbound call-centers in Dhaka, Bangladesh excel in providing prompt responses and personalized service to local customers.


Outbound Call-Center Services

Outbound services include sales calls, lead generation, surveys, and appointment setting. Agencies in Dhaka, Bangladesh use local insights to optimize outreach strategies and improve conversion rates.


Customer Support and Technical Assistance

Call-centers often provide product support, troubleshooting, and FAQs. Technical support teams in Dhaka, Bangladesh are trained to handle industry-specific challenges efficiently.


Multilingual and 24/7 Support

Many call-centers offer multilingual agents and round-the-clock service. In Dhaka, Bangladesh, agencies often provide support in English, Bengali, Zulu, Xhosa and Venda, catering to diverse customer bases.


Technology and Infrastructure

Modern call-centers use CRM systems, call routing, and analytics to improve efficiency. Agencies in Dhaka, Bangladesh leverage local internet infrastructure, with average speeds of 100 Mbps, ensuring reliable communication.


How to Choose the Right Call-Center Service in Dhaka, Bangladesh

Consider factors such as experience, language capabilities, technology stack, and industry expertise. Agencies in Dhaka, Bangladesh with proven track records in your sector offer the best fit.


Pricing Models for Call-Center Services

Pricing may be hourly, per-minute, per-call, or project-based. Expect competitive rates in Dhaka, Bangladesh starting at $10 per hour.


Ensuring Quality and Compliance

Quality assurance and data privacy are critical. Agencies in Dhaka, Bangladesh comply with local regulations and industry standards to protect customer information.


Training and Staff Expertise

Professional training programs equip agents with communication skills and product knowledge. Local call-centers in Dhaka, Bangladesh often train agents to understand regional nuances and customer expectations.


Scalability and Flexibility

Call-center services can scale with your business growth or seasonal demands. Flexible packages in Dhaka, Bangladesh help companies adapt quickly to market changes.


Integration with Other Customer Channels

Call-centers often integrate with chat, email, and social media for omnichannel support. Agencies in Dhaka, Bangladesh help create seamless customer experiences across platforms.


Challenges in Call-Center Management

Managing high call volumes, maintaining agent morale, and ensuring consistency are common challenges. Experienced agencies in Dhaka, Bangladesh deploy best practices to overcome these issues effectively.

Frequently asked questions

In Dhaka, Bangladesh, agencies benefit from local infrastructure and cultural understanding to provide superior service quality.

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