Leading companies include Terratra OÜ, Roheline Laine Green Wave, Kontaktikeskus, Webhelp and IP Callcenters. A total of 10 Call Center Services providers in Estonia are ready to help. They serve clients such as USA, Global, Europe, Fintech, Fashion, Banking, Tech Firm, Ecommerce, Businesses and Taxi Service. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $20,620, reflecting market rates.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Apifonica provides AI development, business services, digital marketing, and call center services to clients across Europe. By leveraging its expertise in voice and SMS technology, the company enables businesses to streamline their operations, enhance customer engagement, and drive growth. Its services include recruitment campaigns, personalized messaging, and automated calling solutions, all designed to help companies build a strong brand image and attract high-quality talent. With its cutting-edge technologies and user-friendly tools, Apifonica helps clients stay ahead of the competition and achieve their business goals.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Kontaktikeskus provides expert call center services tailored to individual business needs. This includes customer service outsourcing and call center services, which enable clients to focus on their core operations while leveraging the expertise of a dedicated team. By partnering with Kontaktikeskus, businesses can improve their efficiency, increase sales, and enhance client satisfaction.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
CSC Telecom offers a range of business services that help organizations streamline their operations and improve efficiency. Their customer service outsourcing services enable businesses to provide exceptional support to their customers, while their call center services ensure timely and effective communication. By leveraging CSC Telecom's solutions, companies can reduce costs, enhance customer satisfaction, and gain a competitive edge in the market. With its expertise in digitalization, CSC Telecom helps businesses navigate the ever-evolving technology landscape and capitalize on new opportunities.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
A pioneer in the business services industry since 2002, Roheline Laine Green Wave has established itself as a trusted partner for companies seeking exceptional call center services and customer service outsourcing. By leveraging cutting-edge technology and expert know-how, they help businesses streamline their operations, enhance customer engagement, and drive revenue growth. Their comprehensive suite of services includes business process outsourcing, technical support, and sales enablement, allowing clients to focus on their core competencies and achieve unparalleled success. With a strong emphasis on quality, reliability, and flexibility, Roheline Laine Green Wave has cemented its position as a leading provider of innovative solutions for the modern enterprise.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Katrium provides a range of international outsourcing and business support solutions. The company specializes in offering contact center, back-office, virtual assistant services, market research, SEO, SMO, and content services to small and medium-sized businesses as well as larger organizations. With over 16 years of experience, Katrium has established a powerful network of international freelancers who share the company's values and strive to meet customers' expectations. By outsourcing services to Katrium, clients can concentrate on productivity and cost-effectiveness while benefiting from multilingual customer service through multiple channels, SEO-optimized content creation, and market research capabilities.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Introduct Group is a leading technology partner that delivers innovative solutions tailored to diverse needs. With expertise in web and software development, mobile app development, e-commerce development, testing services, business services, call center services, and more, the company helps businesses achieve their goals through efficient operations and streamlined processes.
team of 26 - 50 people
8 years of industry experience
rate $50 - $75 / hr
min project budget $100k
IP Callcenters offers a range of services to help businesses improve their customer experience and operations. Their cloud-based contact center systems enable 24/7 service, allowing clients to serve customers across the globe. By partnering with IP Callcenters, companies can gain access to expertise in business fundamentals, such as customer service, digital marketing, and HR software solutions. This enables them to engage motivated teams and improve their overall competitiveness. With IP Callcenters' services, businesses can choose from consultation to fully operational Contact Center and HCM systems, ensuring a seamless customer experience. By leveraging cloud-based technology, companies can scale their operations and stay ahead of the competition.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Terratra provides comprehensive language services to help businesses expand globally. Their team of experts offers translation, call center services, and localization solutions to ensure clarity and precision in content. With over 100 language pairs supported, Terratra helps companies unlock new horizons effortlessly. By providing tailored solutions for every client, they guarantee seamless communication and market-ready localized content.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Providing multilingual outsourced call center services, Liotta OU helps businesses interact more efficiently with their clients. This enables them to make informed decisions on products and sales. By outsourcing customer service and call handling strategy, the company takes care of brand interactions 24/7. Businesses can leave call-making to experts, focusing on growth and development. With Liotta OU, companies can optimize operations, save time, and generate leads. The services include inbound and outbound call center solutions, dedicated support, and administrative assistance.
team of 101 - 250 people
3 years of industry experience
contact for pricing
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyEstonia, recognized globally for its digital advancements and innovation, hosts a vibrant ecosystem for digital agencies. This small Baltic nation has successfully positioned itself as a leader in digital transformation, fostering an environment conducive to growth in digital marketing, web development, UX/UI design, and software solutions. The market includes both local boutique firms and international agencies, allowing for diverse and specialized offerings.
Despite its robust growth and digital readiness, Estonia's digital agency landscape faces several challenges, including talent shortage due to strong demand for skilled digital professionals. Agencies often compete heavily to attract and retain talent, resulting in rising labor costs.
However, significant opportunities exist, particularly in international expansion and niche specializations. Estonia's reputation as a digital pioneer provides agencies with excellent credibility when targeting foreign markets. Furthermore, the government's proactive digital policies and supportive startup ecosystem present unique opportunities for collaboration and innovation.
In conclusion, the digital agency industry in Estonia continues to expand rapidly, driven by strong local demand and international appeal, positioning it as a key player in Europe's digital ecosystem.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Estonia from 10 available options
Before contacting Call Center Services agencies in Estonia, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
Market Size
Call Center Services agencies in Estonia
Average Budget
Typical project investment
Hourly Rate
Standard hourly pricing
Demand
Call Center Services services demand
Most requested skills for Call Center Services projects in Estonia:
Common questions about finding and working with Call Center Services agencies in Estonia (10 available)
Explore top locations where agencies offer Call Center Services
HeroAgencies helps you connect with the best experts in each domain.