Leading agencies include INDACO, Numero Blu Servizi S.p.A., COMDATA Group, Phonetica and 1 of 1 BPO Evolution. A total of 15 Call Center Services providers in Italy are ready to help. They serve clients such as Retail, DTC, B2C, B2B, Banks, Hyundai, Fintech, Finance, Fashion and Airlines. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $18,300, reflecting market rates.
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Found 15 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
As a leading provider of customer management BPO services, COMDATA Group helps businesses streamline their operations and improve customer experiences. Their expertise in call center services, sales outsourcing, and customer service outsourcing enables companies to focus on growth and innovation. With cutting-edge technologies like FunnelSuite and AI-powered solutions, COMDATA Group empowers clients to achieve operational excellence, surpass expectations, and drive ambitious targets.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Covisian empowers businesses to deliver exceptional customer experiences through innovative contact center solutions. By harnessing the power of generative AI and human collaboration, Covisian's proprietary platform enhances customer engagement, boosts efficiency, and fosters loyalty. With a focus on digital innovation, Covisian provides cutting-edge services in business services, customer service outsourcing, and call center services. These services enable clients to streamline operations, reduce costs, and improve overall competitiveness. By leveraging Covisian's expertise, businesses can create personalized customer experiences that drive long-term growth and success.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Numero Blu provides personalized BPO, Contact Center, Digital Transformation, and Market Research services to Italian clients. Their human-centered approach ensures a positive work environment with constant investment in employee development and well-being. By offering tailored solutions, Numero Blu helps businesses improve efficiency, increase customer satisfaction, and make informed investment decisions.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Colligo is a leading provider of contact center outsourcing services, helping businesses optimize their customer experience and increase efficiency. With over 15 years of expertise in the industry, they offer a range of services including inbound and outbound support, sales, and marketing solutions. Their team of experts uses advanced technologies to deliver high-quality service, ensuring satisfaction for clients across various industries. By partnering with Colligo, companies can focus on their core operations while benefiting from a dedicated customer service team.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
3D2B provides business development specialists who fill gaps in marketing and sales activities. They offer lead generation services, lead qualification, appointment setting, and more. These services help strengthen the impact of marketing and sales, providing clients with qualified leads, insight into lead quality, and effective attendee follow-up. By partnering with 3D2B, businesses can develop their prospect list, clean and nurture leads, and identify sales gaps. The company delivers secure lead generation, data enrichment, telemarketing services, and fiduciary marketing consulting services. These services benefit clients by increasing qualified sales opportunities and providing a strong ROI.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Phonetica offers innovative solutions for businesses looking to improve their customer experience. With over 25 years of experience, they have evolved into INGO S.r.l. Società Benefit, a company that not only delivers cutting-edge solutions as a Solution Provider but also prioritizes environmental and social responsibility. By leveraging next-generation approaches, Phonetica redefine the future of customer experience. They provide comprehensive services such as Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing to help businesses thrive in today's competitive landscape. These services can benefit clients by enhancing their overall operational efficiency, improving communication with customers, and increasing revenue through targeted sales efforts.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Concerto-Contact Center provides high-quality customer service solutions that cater to the needs of businesses worldwide. By utilizing a team of experienced professionals, Concerto offers expertise in customer service outsourcing, call center services, and business services. These tailored solutions enable companies to focus on their core operations while ensuring seamless interaction with customers. With a strong emphasis on quality and efficiency, Concerto ensures that clients receive exceptional results. The company's dedication to innovation and growth allows it to stay ahead of the curve in an ever-evolving market. By partnering with Concerto, businesses can expect improved customer satisfaction and increased productivity.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Specializing in Business Services, Customer Service Outsourcing, and Call Center Services, 2B1 GROUP SRL helps businesses optimize their operations, reduce costs, and increase efficiency. By outsourcing non-core functions, companies can focus on their core activities and improve their competitiveness in the market. With years of experience and innovative approaches, 2B1 GROUP SRL delivers customized solutions tailored to each client's specific needs. Their services enable businesses to streamline their processes, enhance customer satisfaction, and drive growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Rephouse s.r.l. provides expert tourism representation and marketing management services to help businesses succeed. With years of experience, they offer proactive support in developing, managing, and expanding commercial activities. Their team of professionals works closely with clients to identify new opportunities and overcome challenges. Rephouse s.r.l. offers a range of services including customer service outsourcing, direct marketing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while leveraging the expertise of Rephouse s.r.l. By partnering with Rephouse s.r.l., businesses can benefit from increased efficiency, improved customer engagement, and enhanced market visibility.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
INDACO provides a range of business services, including customer service outsourcing, call center services, and sales outsourcing. Their solutions help businesses develop their commercial activities and strengthen relationships with target customers. By integrating direct marketing tools, INDACO supports companies in achieving their goals. The company offers customized marketing databases and telemarketing B2B services to optimize business development. With a focus on customer satisfaction, INDACO helps businesses monitor and improve their service quality. Their solutions are tailored to meet the specific needs of each client, enabling them to maximize efficiency and effectiveness.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
Euro-Tel Call Center provides a range of innovative outsourcing solutions that transform the customer experience. The company offers cutting-edge services such as business services, customer service outsourcing, and call center services to help businesses achieve operational efficiency and productivity. By leveraging Euro-Tel's expertise in telemarketing, inbound, and outbound operations, companies can improve their bottom line while enhancing their brand reputation. Euro-Tel's 360-degree approach covers all aspects of customer service, including email marketing, social media management, and live chat support. With its team of experienced professionals, Euro-Tel helps businesses achieve success in the Italian market.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Media Sales Company delivers innovative marketing solutions to drive business growth. With expertise in performance marketing, branding, and digital strategy development, the company helps clients achieve measurable results. By combining creative performance with data-driven insights, Media Sales Company generates models of growth that are tailored to each client's unique needs. This approach enables businesses to maximize their return on investment and stay ahead of the competition. The company's team of experts unites marketing innovation with commercial performance, offering solutions such as lead generation, network control, and innovative communication. By partnering with Media Sales Company, clients can unlock their full potential and achieve sustained success.
team of 2 - 10 people
5 years of industry experience
rate $150 - $200 / hr
min project budget $10k
1 of 1 BPO Evolution offers a comprehensive suite of business process outsourcing services designed to enhance customer experience. The company's competence center provides a range of services, including customer care, claims management, and telemarketing. By partnering with 1 of 1 BPO Evolution, businesses can optimize their timelines and budgets while improving customer satisfaction. With a team of experienced professionals and a leader with decades of industry expertise, the company delivers exceptional results. 1 of 1 BPO Evolution's services cater to financial institutions and other clients, providing a tailored solution for their unique needs. By leveraging the company's expertise, businesses can streamline their operations, reduce costs, and enhance their overall competitiveness.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
G&G Idee e Soluzioni offers a range of services designed to help businesses build and maintain strong relationships with their customers. By leveraging cutting-edge technology and expertise in customer service, they provide tailored solutions that drive loyalty, engagement, and growth. Their services include call center services, customer service outsourcing, and business strategy consulting, which enable clients to optimize their operations, improve customer satisfaction, and increase revenue. With a focus on data-driven insights and social media integration, G&G Idee e Soluzioni helps companies stay ahead of the curve in today's competitive marketplace.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyItaly's digital agency industry has grown significantly in recent years, reflecting the broader European digital transformation trend. Digital agencies in Italy typically offer a range of services, including web design, digital marketing, SEO, social media management, e-commerce solutions, and data analytics. The Italian market is characterized by a combination of small to medium-sized boutique agencies and larger, well-established firms operating across major cities like Milan, Rome, Turin, and Bologna.
The Italian digital agency industry faces various challenges, including intense competition, rapid technological advancements, and the need for continuous adaptation to evolving consumer behavior. A notable challenge is the shortage of digital talent, especially in specialized fields like data analytics, AI, and cybersecurity.
However, opportunities exist as more Italian businesses acknowledge the significance of digitization. The Italian government's ongoing investments in digital infrastructure and innovation, part of the "Italia Digitale 2026" initiative, present significant opportunities for agencies to collaborate on larger-scale digital transformation projects. Additionally, growing awareness of sustainability and ethical digital practices provides agencies a competitive edge by offering specialized consulting and sustainable digital solutions.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Italy from 15 available options
Before contacting Call Center Services agencies in Italy, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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