Browse 2 companies in Rivalta di Torino, Italy for Call Center Services services!

Leading agencies include INDACO and EURO-TEL S.p.A.. A total of 2 Call Center Services providers in Rivalta di Torino, Italy are ready to help. They serve clients such as Banks, Retail, Airlines, Call Centers, Manufacturing, Italian Market and Business Services. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Rivalta di Torino, Italy is 20,112. Average local salaries are around $18,300, reflecting market rates.

Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Sales Outsourcing (1)
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Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 2 matching agencies

I
Rivalta di Torino, Italy

INDACO provides a range of business services, including customer service outsourcing, call center services, and sales outsourcing. Their solutions help businesses develop their commercial activities and strengthen relationships with target customers. By integrating direct marketing tools, INDACO supports companies in achieving their goals. The company offers customized marketing databases and telemarketing B2B services to optimize business development. With a focus on customer satisfaction, INDACO helps businesses monitor and improve their service quality. Their solutions are tailored to meet the specific needs of each client, enabling them to maximize efficiency and effectiveness.

team of 2 - 10 people

40+ years of industry experience

contact for pricing

contact for pricing

E
Rivalta di Torino, Italy

Euro-Tel Call Center provides a range of innovative outsourcing solutions that transform the customer experience. The company offers cutting-edge services such as business services, customer service outsourcing, and call center services to help businesses achieve operational efficiency and productivity. By leveraging Euro-Tel's expertise in telemarketing, inbound, and outbound operations, companies can improve their bottom line while enhancing their brand reputation. Euro-Tel's 360-degree approach covers all aspects of customer service, including email marketing, social media management, and live chat support. With its team of experienced professionals, Euro-Tel helps businesses achieve success in the Italian market.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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